Entergy
AMI Ops Analyst I-II
Work Place Flexibility:
Onsite
Legal Entity:
Entergy Services, Inc.-ESI (OLD)
This role is considered an onsite position and may be filled as an Advanced Grid Ops Analyst I or II depending on the qualification level of the applicant.
Job Summary The Advanced Grid Operations Analyst (AGOA) is responsible for monitoring advanced grid equipment and ensuring secure connectivity, configuration, and device performance. Examples of advanced grid devices include advanced meters, smart streetlights, intelligent electronic devices (IEDs) such as recloser or capacitor bank controls, and integrated distributed energy resources (DERs) such as batteries or utility‑controlled customer loads like smart thermostats.
AGOAs monitor and analyze event and alarm data and provide the first‑tier response from a control center environment. They work closely with network and data‑integrity analysts to determine if device performance issues are local or due to broader problems with telecom networks or IT systems. Incident tickets are routed to the appropriate group – telecom field resources, OpCO servicemen, IT support, etc. AGOAs also plan and implement configuration changes to devices over the network, typically for a large population of devices, which may include firmware, programming, or settings changes.
In both deployment and steady‑state, individuals in this role ensure that meter reads are consistently communicated between devices (meters) and the head‑end system, and that any issues preventing communication or data are triaged and addressed in a timely manner.
Responsibilities
Daily analysis of device events and alarms to identify trends and address the most critical issues requiring resolution.
Implementation of processes and procedures to ensure that devices are operating and communicating data securely.
Remote device analysis and incident response coordination.
Decision responsibility for deploying field resources to replace inoperable equipment and determination of appropriate resources and prioritization.
Device service management and device configuration management—including developing implementation plans for deployment of programs or firmware to a high volume of devices.
Collaboration with telecom and IT operations resources to coordinate incident response—i.e. determining whether the issue is network, system, or device.
Utilization of analytics and data computation tools to perform high‑volume service and event management—Spotfire, Tableau, Cognos, Excel, Informatica, etc.
Duties / Responsibilities
Support resolution of incident and problem management between operations center (i.e. AMOC) and field services teams, monitor field service requests and give direction on troubleshooting‑related work orders.
Assist in analysis of device communication routes and reliability; troubleshoot unreachable devices and issue device configuration files remotely.
Monitor device management systems—i.e. AMI head‑end system—for events and alarms, triage actionable activities.
Conduct investigation of relevant device events and alarms, ensuring that device‑related incidents are resolved in a timely and consistent manner; provide technical support after‑hours or on holidays if required.
Capture incident and problem management learnings as knowledge‑management use cases for training and archival purposes.
Adhere to standard Service Management (problem, incident, and knowledge management) processes.
Develop and implement plans for changing device configuration across a large volume of devices—i.e. 1 million meters. Manage risks, issues, and schedule during device change‑control activities.
Leverage data analytics to develop and optimize reports and dashboards for executing newly created or modified procedures.
Test new process, procedure and technology releases to ensure seamless business operations during the execution of initiatives that impact the steady‑state—e.g. major projects, software releases, vendor product upgrades, etc. Participate in change‑management planning and execution activities.
Collaborate with peers in data‑integrity, network, IT, and lab engineering roles to develop solutions and execution plans for complex issues—e.g. security threat diagnosis, network performance optimization, persistent problems with a device platform.
Track device events and alarms over predetermined time frames to identify trends, conduct complex modeling, forecasting, and variance analysis to identify operational efficiencies.
Develop relevant operational reports to demonstrate trends in device and network events and incidents and assist in the proactive identification and resolution of incidents, with the goal of maintaining reliable device—advanced meter—communication at all times.
Minimum Education Required
Bachelor's Degree in a technical or business related field required, or equivalent work experience.
Desired: Master’s Degree. Bachelor’s degree in business, database management, management information systems preferred.
Minimum Experience Required
Advanced Grid Ops Analyst I – 0‑2 years of professional experience.
Advanced Grid Ops Analyst II – 2‑4 years of professional experience.
Professional experience in a control/operations environment preferred—i.e. telecom, energy or utilities operations.
Minimum Knowledge, Skills, and Abilities
Analytical skill set with advanced knowledge of Microsoft Office: Word, Excel, and PowerPoint.
General knowledge of database‑related concepts and Internet‑of‑Things (IoT) concepts.
Competency performing data entry and system monitoring.
Ability to trouble‑shoot and solve problems by analyzing data from multiple sources and timelines.
Ability to handle potentially sensitive customer and operational information and interact with data that impacts customer bills.
Ability to develop reports and dashboards using enterprise analytics tools.
Ability to develop new processes and procedures to optimize performance and adapt to changing business expectations.
Certifications
ITIL Certification Preferred.
Location Louisiana – New Orleans, Louisiana.
Job Function Professional.
FLSA Status Professional.
Travel Percentage Up to 25%.
EEO Statement An Equal Opportunity Employer, Minority/Female/Disability/Vets. The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Accessibility Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Working Conditions As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
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Onsite
Legal Entity:
Entergy Services, Inc.-ESI (OLD)
This role is considered an onsite position and may be filled as an Advanced Grid Ops Analyst I or II depending on the qualification level of the applicant.
Job Summary The Advanced Grid Operations Analyst (AGOA) is responsible for monitoring advanced grid equipment and ensuring secure connectivity, configuration, and device performance. Examples of advanced grid devices include advanced meters, smart streetlights, intelligent electronic devices (IEDs) such as recloser or capacitor bank controls, and integrated distributed energy resources (DERs) such as batteries or utility‑controlled customer loads like smart thermostats.
AGOAs monitor and analyze event and alarm data and provide the first‑tier response from a control center environment. They work closely with network and data‑integrity analysts to determine if device performance issues are local or due to broader problems with telecom networks or IT systems. Incident tickets are routed to the appropriate group – telecom field resources, OpCO servicemen, IT support, etc. AGOAs also plan and implement configuration changes to devices over the network, typically for a large population of devices, which may include firmware, programming, or settings changes.
In both deployment and steady‑state, individuals in this role ensure that meter reads are consistently communicated between devices (meters) and the head‑end system, and that any issues preventing communication or data are triaged and addressed in a timely manner.
Responsibilities
Daily analysis of device events and alarms to identify trends and address the most critical issues requiring resolution.
Implementation of processes and procedures to ensure that devices are operating and communicating data securely.
Remote device analysis and incident response coordination.
Decision responsibility for deploying field resources to replace inoperable equipment and determination of appropriate resources and prioritization.
Device service management and device configuration management—including developing implementation plans for deployment of programs or firmware to a high volume of devices.
Collaboration with telecom and IT operations resources to coordinate incident response—i.e. determining whether the issue is network, system, or device.
Utilization of analytics and data computation tools to perform high‑volume service and event management—Spotfire, Tableau, Cognos, Excel, Informatica, etc.
Duties / Responsibilities
Support resolution of incident and problem management between operations center (i.e. AMOC) and field services teams, monitor field service requests and give direction on troubleshooting‑related work orders.
Assist in analysis of device communication routes and reliability; troubleshoot unreachable devices and issue device configuration files remotely.
Monitor device management systems—i.e. AMI head‑end system—for events and alarms, triage actionable activities.
Conduct investigation of relevant device events and alarms, ensuring that device‑related incidents are resolved in a timely and consistent manner; provide technical support after‑hours or on holidays if required.
Capture incident and problem management learnings as knowledge‑management use cases for training and archival purposes.
Adhere to standard Service Management (problem, incident, and knowledge management) processes.
Develop and implement plans for changing device configuration across a large volume of devices—i.e. 1 million meters. Manage risks, issues, and schedule during device change‑control activities.
Leverage data analytics to develop and optimize reports and dashboards for executing newly created or modified procedures.
Test new process, procedure and technology releases to ensure seamless business operations during the execution of initiatives that impact the steady‑state—e.g. major projects, software releases, vendor product upgrades, etc. Participate in change‑management planning and execution activities.
Collaborate with peers in data‑integrity, network, IT, and lab engineering roles to develop solutions and execution plans for complex issues—e.g. security threat diagnosis, network performance optimization, persistent problems with a device platform.
Track device events and alarms over predetermined time frames to identify trends, conduct complex modeling, forecasting, and variance analysis to identify operational efficiencies.
Develop relevant operational reports to demonstrate trends in device and network events and incidents and assist in the proactive identification and resolution of incidents, with the goal of maintaining reliable device—advanced meter—communication at all times.
Minimum Education Required
Bachelor's Degree in a technical or business related field required, or equivalent work experience.
Desired: Master’s Degree. Bachelor’s degree in business, database management, management information systems preferred.
Minimum Experience Required
Advanced Grid Ops Analyst I – 0‑2 years of professional experience.
Advanced Grid Ops Analyst II – 2‑4 years of professional experience.
Professional experience in a control/operations environment preferred—i.e. telecom, energy or utilities operations.
Minimum Knowledge, Skills, and Abilities
Analytical skill set with advanced knowledge of Microsoft Office: Word, Excel, and PowerPoint.
General knowledge of database‑related concepts and Internet‑of‑Things (IoT) concepts.
Competency performing data entry and system monitoring.
Ability to trouble‑shoot and solve problems by analyzing data from multiple sources and timelines.
Ability to handle potentially sensitive customer and operational information and interact with data that impacts customer bills.
Ability to develop reports and dashboards using enterprise analytics tools.
Ability to develop new processes and procedures to optimize performance and adapt to changing business expectations.
Certifications
ITIL Certification Preferred.
Location Louisiana – New Orleans, Louisiana.
Job Function Professional.
FLSA Status Professional.
Travel Percentage Up to 25%.
EEO Statement An Equal Opportunity Employer, Minority/Female/Disability/Vets. The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Accessibility Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Working Conditions As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
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