Technician X
Level 2 IT Technician / Systems Administrator (MSP)
Technician X, Trenton, New Jersey, United States
About Us
We are a growing Managed Services Provider (MSP) based in the Princeton, NJ area, supporting small businesses across Central New Jersey. As we continue to mature, we’re looking for a capable Level 2 technician to take ownership of day‑to‑day systems work, client‑facing projects, and escalated support issues. This role is ideal for someone who has moved beyond helpdesk work and is ready to deepen their experience across servers, Microsoft 365, and networking in a client‑facing MSP environment.
Role Overview The Level 2 Technician will support and maintain client IT environments, assist with server and Microsoft 365 projects, and deploy and support network infrastructure. While senior leadership will still provide architectural guidance for complex projects, this role is expected to execute independently, communicate professionally with clients, and manage work with minimal supervision. You will regularly interact with client leadership, including executives and business owners, so strong communication and professionalism are essential.
Key Responsibilities Systems & Server Support
Support and maintain Windows Server environments
Assist with server deployments, upgrades, and migrations under senior guidance
Manage Active Directory components including:
User and group management
Group Policy implementation and troubleshooting
DNS and DHCP support
Perform routine server maintenance and documentation
Microsoft 365 Administration
Administer Microsoft 365 environments including:
Exchange Online
SharePoint Online
Entra ID (Azure AD)
Perform mailbox migrations, licensing changes, and tenant administration
Assist with Exchange & SharePoint related troubleshooting
Implement security best practices such as MFA and basic conditional access policies
Networking & Infrastructure
Support and deploy networks using Ubiquiti equipment:
Routers, switches, and wireless access points
Assist with new site deployments and network refresh projects
Troubleshoot connectivity, switching, and wireless issues
Maintain network documentation and diagrams
Client Interaction & Internal Support
Act as a technical point of contact for assigned clients
Communicate clearly and professionally with client stakeholders
Translate technical issues into understandable business language
Escalate complex or architectural issues appropriately
Support and mentor other technicians as needed
Required Qualifications
5 years of hands‑on IT support experience (MSP experience strongly preferred)
Working knowledge of Windows Server and Active Directory
Group Policy fundamentals
Microsoft 365 administration
Basic networking concepts (switching, routing, wireless)
Comfortable working directly with clients
Strong troubleshooting and documentation skills
Valid driver’s license and ability to travel to client sites
Preferred (Nice to Have)
Familiarity with Google Workspace
Familiarity with Ubiquiti networking equipment
Virtualization experience (Hyper‑V)
Backup and recovery tools
Microsoft or networking certifications
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Role Overview The Level 2 Technician will support and maintain client IT environments, assist with server and Microsoft 365 projects, and deploy and support network infrastructure. While senior leadership will still provide architectural guidance for complex projects, this role is expected to execute independently, communicate professionally with clients, and manage work with minimal supervision. You will regularly interact with client leadership, including executives and business owners, so strong communication and professionalism are essential.
Key Responsibilities Systems & Server Support
Support and maintain Windows Server environments
Assist with server deployments, upgrades, and migrations under senior guidance
Manage Active Directory components including:
User and group management
Group Policy implementation and troubleshooting
DNS and DHCP support
Perform routine server maintenance and documentation
Microsoft 365 Administration
Administer Microsoft 365 environments including:
Exchange Online
SharePoint Online
Entra ID (Azure AD)
Perform mailbox migrations, licensing changes, and tenant administration
Assist with Exchange & SharePoint related troubleshooting
Implement security best practices such as MFA and basic conditional access policies
Networking & Infrastructure
Support and deploy networks using Ubiquiti equipment:
Routers, switches, and wireless access points
Assist with new site deployments and network refresh projects
Troubleshoot connectivity, switching, and wireless issues
Maintain network documentation and diagrams
Client Interaction & Internal Support
Act as a technical point of contact for assigned clients
Communicate clearly and professionally with client stakeholders
Translate technical issues into understandable business language
Escalate complex or architectural issues appropriately
Support and mentor other technicians as needed
Required Qualifications
5 years of hands‑on IT support experience (MSP experience strongly preferred)
Working knowledge of Windows Server and Active Directory
Group Policy fundamentals
Microsoft 365 administration
Basic networking concepts (switching, routing, wireless)
Comfortable working directly with clients
Strong troubleshooting and documentation skills
Valid driver’s license and ability to travel to client sites
Preferred (Nice to Have)
Familiarity with Google Workspace
Familiarity with Ubiquiti networking equipment
Virtualization experience (Hyper‑V)
Backup and recovery tools
Microsoft or networking certifications
#J-18808-Ljbffr