Easterseals PORT Health
EMPOWER Service Coordinator
Easterseals PORT Health, New Bern, North Carolina, United States, 28560
EMPOWER Service Coordinator
Join Easterseals PORT Health (ESPH), a mission‑driven organization that empowers individuals and strengthens communities.
We are seeking a dedicated, detail‑oriented
EMPOWER Service Coordinator
to support individuals enrolled in Empower programs—including Recreation & Wellness and Transition Services—across assigned locations.
Your Role in Our Mission As an
EMPOWER Service Coordinator , you will ensure that individuals and families receive exceptional, person‑centered services that align with state, federal, and agency standards. You’ll oversee enrollment processes, monitor service quality, collaborate with community and MCO partners, and support staff delivering direct care.
Position Type : Full‑time, Monday‑Friday 9:00 am ‑ 5:30 pm
Key Responsibilities Enrollment, Planning & Service Coordination
Complete required enrollment documentation for EHR and Provider Direct and submit for billing.
Ensure all necessary consents, authorizations, and approvals are in place before services begin.
Oversee the referral process, including development of person‑centered plans, short‑term goals, consents, and NCSNAP (when required).
Report quarterly on progress toward goals to supervisors, staff, and families.
Collaborate with MCOs, Empower management, internal service lines, and external partners to ensure supports reflect individual needs and preferences.
Quality Assurance & Compliance
Ensure quality services that promote personal outcomes while protecting participant rights, health, and safety.
Review and approve documentation for direct care services in compliance with Innovations Waiver, Medicaid, and NC funding requirements.
Conduct and submit Clinical Monitoring as required by funding sources.
Maintain accurate participant information in the EHR.
Attend Care Coordination meetings as needed.
Follow all ESPH policies, procedures, and valued behaviors of Accountability, Commitment, and Caring.
Support, Collaboration & Professional Practice
Collaborate with internal and external providers to ensure continuity of services.
Support other service areas—including Recreation Paraprofessionals and Job Coaches—when needed.
Protect and advocate for the rights, dignity, and safety of individuals served.
Maintain regular attendance and appropriate use of PTO.
Complete all required training (NC‑SNAP, Relias, etc.) on schedule.
Participate in ongoing professional development.
Perform other related duties as assigned.
Qualifications
Bachelor’s degree from a USDOE or CHEA‑accredited college/university.
Minimum 2 years of experience supporting individuals with intellectual and developmental disabilities.
Must meet Qualified Professional (QP) standards.
Valid driver’s license, clean MVR, and personal auto insurance.
Satisfactory criminal background check.
Proficiency in Microsoft Word, Excel, Teams, Zoom; EHR experience preferred.
Strong attention to detail, organization, and communication.
Ability to work independently, multitask, and meet deadlines.
Ability to travel to homes, community settings, and program sites.
Commitment to confidentiality and compliance standards.
Benefits
$46,800 annually (based on experience)
Generous paid time off and holidays
Medical, Dental, Vision, and FSA options
Company‑paid Life & Disability Insurance
403(b) Retirement Plan
Employee Assistance Program and legal services
Eligible for Public Student Loan Forgiveness (PSLF)
Application Process Ready to apply? Join a team where your work isn’t just a job—it’s a purpose. Apply at
www.eastersealsPORT.com
or send your resume to
recruiter@eastersealsPORT.com .
About Easterseals PORT Health Easterseals PORT Health is a trusted provider of disability, mental health, and substance use services across North Carolina and Virginia. Our 2,600‑member team provides more than 10.2 million hours of support to 40,200 individuals annually across 11,000 home, community, and facility locations.
We are an IDEAL organization— Inclusive Culture, Diverse Voices, Embracing Potential, Authentic Self, Learning & Growing . Applicants of all abilities are encouraged to apply!
#J-18808-Ljbffr
We are seeking a dedicated, detail‑oriented
EMPOWER Service Coordinator
to support individuals enrolled in Empower programs—including Recreation & Wellness and Transition Services—across assigned locations.
Your Role in Our Mission As an
EMPOWER Service Coordinator , you will ensure that individuals and families receive exceptional, person‑centered services that align with state, federal, and agency standards. You’ll oversee enrollment processes, monitor service quality, collaborate with community and MCO partners, and support staff delivering direct care.
Position Type : Full‑time, Monday‑Friday 9:00 am ‑ 5:30 pm
Key Responsibilities Enrollment, Planning & Service Coordination
Complete required enrollment documentation for EHR and Provider Direct and submit for billing.
Ensure all necessary consents, authorizations, and approvals are in place before services begin.
Oversee the referral process, including development of person‑centered plans, short‑term goals, consents, and NCSNAP (when required).
Report quarterly on progress toward goals to supervisors, staff, and families.
Collaborate with MCOs, Empower management, internal service lines, and external partners to ensure supports reflect individual needs and preferences.
Quality Assurance & Compliance
Ensure quality services that promote personal outcomes while protecting participant rights, health, and safety.
Review and approve documentation for direct care services in compliance with Innovations Waiver, Medicaid, and NC funding requirements.
Conduct and submit Clinical Monitoring as required by funding sources.
Maintain accurate participant information in the EHR.
Attend Care Coordination meetings as needed.
Follow all ESPH policies, procedures, and valued behaviors of Accountability, Commitment, and Caring.
Support, Collaboration & Professional Practice
Collaborate with internal and external providers to ensure continuity of services.
Support other service areas—including Recreation Paraprofessionals and Job Coaches—when needed.
Protect and advocate for the rights, dignity, and safety of individuals served.
Maintain regular attendance and appropriate use of PTO.
Complete all required training (NC‑SNAP, Relias, etc.) on schedule.
Participate in ongoing professional development.
Perform other related duties as assigned.
Qualifications
Bachelor’s degree from a USDOE or CHEA‑accredited college/university.
Minimum 2 years of experience supporting individuals with intellectual and developmental disabilities.
Must meet Qualified Professional (QP) standards.
Valid driver’s license, clean MVR, and personal auto insurance.
Satisfactory criminal background check.
Proficiency in Microsoft Word, Excel, Teams, Zoom; EHR experience preferred.
Strong attention to detail, organization, and communication.
Ability to work independently, multitask, and meet deadlines.
Ability to travel to homes, community settings, and program sites.
Commitment to confidentiality and compliance standards.
Benefits
$46,800 annually (based on experience)
Generous paid time off and holidays
Medical, Dental, Vision, and FSA options
Company‑paid Life & Disability Insurance
403(b) Retirement Plan
Employee Assistance Program and legal services
Eligible for Public Student Loan Forgiveness (PSLF)
Application Process Ready to apply? Join a team where your work isn’t just a job—it’s a purpose. Apply at
www.eastersealsPORT.com
or send your resume to
recruiter@eastersealsPORT.com .
About Easterseals PORT Health Easterseals PORT Health is a trusted provider of disability, mental health, and substance use services across North Carolina and Virginia. Our 2,600‑member team provides more than 10.2 million hours of support to 40,200 individuals annually across 11,000 home, community, and facility locations.
We are an IDEAL organization— Inclusive Culture, Diverse Voices, Embracing Potential, Authentic Self, Learning & Growing . Applicants of all abilities are encouraged to apply!
#J-18808-Ljbffr