North Carolina State University
Client Services Representative - (SAER)
North Carolina State University, Raleigh, North Carolina, United States, 27601
Client Services Representative - (SAER)
North Carolina State University
Essential Job Duties
Provide customer service to current and potential clients, including rDVMs.
Check in clients and create medical records.
Review consent forms and process deposits and payments.
Process referrals and manage multiple incoming phone lines while multitasking.
Communicate effectively with clinical team members.
Posting Details Position: Temporary (Position Number 19PLS05666, Posting Number PG195320TM)
Work Schedule: TBD, 4 shifts per week, 10 hours each, afternoons/evenings Mon – Thurs.
Pay: $15 – $18 per hour
Job Location: Raleigh, NC
Perks and Benefits
Health Insurance for Temporary Employees
Enhance your career with LEAD courses
Attend non‑revenue generating sporting events for free
Childcare discounts
Wellness & Recreation Membership
Wellness Programs that build a thriving Wolfpack community
Minimum Experience/Education High School Diploma or equivalency and one year of related office experience, or an equivalent combination of training and experience.
Department Required Skills
Knowledge of Google Suite, email, and scanners.
Excellent verbal and written communication skills.
Strong organizational, multitasking, and customer‑service skills.
Professional interaction with clients, faculty, and staff in demanding situations.
Ability to interpret VHC guidelines and client needs to determine emergencies.
Management of multiple phone lines while assisting in‑person clients.
Emotional intelligence, empathy, and ability to mentally process difficult cases.
Ability to lift up to 30 pounds, with or without reasonable accommodations.
Previous client‑service experience in a veterinary emergency, ICU, or medical setting is preferred.
EEO Statement NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability‑related accommodations in the application and interview process are welcome to contact 919‑513‑0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515‑2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E‑Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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Essential Job Duties
Provide customer service to current and potential clients, including rDVMs.
Check in clients and create medical records.
Review consent forms and process deposits and payments.
Process referrals and manage multiple incoming phone lines while multitasking.
Communicate effectively with clinical team members.
Posting Details Position: Temporary (Position Number 19PLS05666, Posting Number PG195320TM)
Work Schedule: TBD, 4 shifts per week, 10 hours each, afternoons/evenings Mon – Thurs.
Pay: $15 – $18 per hour
Job Location: Raleigh, NC
Perks and Benefits
Health Insurance for Temporary Employees
Enhance your career with LEAD courses
Attend non‑revenue generating sporting events for free
Childcare discounts
Wellness & Recreation Membership
Wellness Programs that build a thriving Wolfpack community
Minimum Experience/Education High School Diploma or equivalency and one year of related office experience, or an equivalent combination of training and experience.
Department Required Skills
Knowledge of Google Suite, email, and scanners.
Excellent verbal and written communication skills.
Strong organizational, multitasking, and customer‑service skills.
Professional interaction with clients, faculty, and staff in demanding situations.
Ability to interpret VHC guidelines and client needs to determine emergencies.
Management of multiple phone lines while assisting in‑person clients.
Emotional intelligence, empathy, and ability to mentally process difficult cases.
Ability to lift up to 30 pounds, with or without reasonable accommodations.
Previous client‑service experience in a veterinary emergency, ICU, or medical setting is preferred.
EEO Statement NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability‑related accommodations in the application and interview process are welcome to contact 919‑513‑0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515‑2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E‑Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
#J-18808-Ljbffr