Saicon
Senior Business Analyst – Customer Portal
We are seeking a Senior Business Analyst to support the delivery of a Customer Portal initiative. This role will focus on translating business and customer experience requirements into clear functional documentation for customer-facing digital platforms.
Key Responsibilities Business Analysis & Requirements
Lead requirements gathering workshops with business stakeholders and end users
Elicit, analyze, and document functional and non-functional requirements for customer-facing portal features
Create detailed artifacts including business requirement documents (BRDs), functional requirement documents (FRDs), user stories, acceptance criteria, and process flows
Customer Experience & Portal Enablement
Collaborate with UX/UI teams to define customer journeys, wireframes, and usability requirements
Ensure portal features align with customer self-service, authentication, role-based access, and security requirements
Support validation of portal functionality during UAT and production readiness
Stakeholder & Delivery Support
Act as the primary liaison between business users, product owners, and development teams
Support Agile ceremonies including backlog refinement and sprint reviews
Assist QA teams with test case reviews and defect triage
Required Qualifications
6+ years of Business Analyst experience
Strong experience working on customer-facing portals or digital platforms
Proven expertise in requirements documentation and process modeling
Experience working in Agile/Scrum environments
Preferred / Nice-to-Have Skills
Experience with Salesforce Experience Cloud / Customer Portals
Familiarity with UX tools and methods (journey mapping, wireframes)
Experience in CRM or customer-centric platforms
Duration: 12+ Month Contract – Hiring on W2
Contact: Anand Swaroop – Email: aswaroop@saicongroup.com – Company: Saicon Inc.
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Key Responsibilities Business Analysis & Requirements
Lead requirements gathering workshops with business stakeholders and end users
Elicit, analyze, and document functional and non-functional requirements for customer-facing portal features
Create detailed artifacts including business requirement documents (BRDs), functional requirement documents (FRDs), user stories, acceptance criteria, and process flows
Customer Experience & Portal Enablement
Collaborate with UX/UI teams to define customer journeys, wireframes, and usability requirements
Ensure portal features align with customer self-service, authentication, role-based access, and security requirements
Support validation of portal functionality during UAT and production readiness
Stakeholder & Delivery Support
Act as the primary liaison between business users, product owners, and development teams
Support Agile ceremonies including backlog refinement and sprint reviews
Assist QA teams with test case reviews and defect triage
Required Qualifications
6+ years of Business Analyst experience
Strong experience working on customer-facing portals or digital platforms
Proven expertise in requirements documentation and process modeling
Experience working in Agile/Scrum environments
Preferred / Nice-to-Have Skills
Experience with Salesforce Experience Cloud / Customer Portals
Familiarity with UX tools and methods (journey mapping, wireframes)
Experience in CRM or customer-centric platforms
Duration: 12+ Month Contract – Hiring on W2
Contact: Anand Swaroop – Email: aswaroop@saicongroup.com – Company: Saicon Inc.
#J-18808-Ljbffr