Saicon
Senior Business Analyst – Customer Portal at Omaha, NE
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Direct message the job poster from Saicon
Technical Recruiter at Saicon consultant Inc. Need:
Senior Business Analyst – Customer Portal
Duration: 12+ Months Contract – Hiring on W2!!
Job Summary We are seeking a Senior Business Analyst to support the delivery of a Customer Portal initiative. This role will focus on translating business and customer experience requirements into clear functional documentation for customer‑facing digital platforms. The ideal candidate has strong experience working with stakeholders, UX teams, and technical teams to define, document, and validate portal functionality.
Key Responsibilities
Lead requirements gathering workshops with business stakeholders and end users.
Elicit, analyze, and document functional and non‑functional requirements for customer‑facing portal features.
Create detailed artifacts including business requirement documents (BRDs), functional requirement documents (FRDs), user stories, acceptance criteria, and process flows.
Collaborate with UX/UI teams to define customer journeys, wireframes, and usability requirements.
Ensure portal features align with customer self‑service, authentication, role‑based access, and security requirements.
Support validation of portal functionality during UAT and production readiness.
Act as the primary liaison between business users, product owners, and development teams.
Support Agile ceremonies including backlog refinement and sprint reviews.
Assist QA teams with test case reviews and defect triage.
Required Qualifications
15+ Years of Business Analyst experience.
Strong experience working on customer‑facing portals or digital platforms.
Proven expertise in requirements documentation and process modelling (Facebook, YouTube, Instagram, Netflix, Spotify, Amazon).
Experience working in Agile/Scrum environments.
Preferred / Nice‑to‑Have Skills
Experience with Salesforce Experience Cloud / Customer Portals.
Familiarity with UX tools and methods (journey mapping, wireframes).
Experience in CRM or customer‑centric platforms.
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Direct message the job poster from Saicon
Technical Recruiter at Saicon consultant Inc. Need:
Senior Business Analyst – Customer Portal
Duration: 12+ Months Contract – Hiring on W2!!
Job Summary We are seeking a Senior Business Analyst to support the delivery of a Customer Portal initiative. This role will focus on translating business and customer experience requirements into clear functional documentation for customer‑facing digital platforms. The ideal candidate has strong experience working with stakeholders, UX teams, and technical teams to define, document, and validate portal functionality.
Key Responsibilities
Lead requirements gathering workshops with business stakeholders and end users.
Elicit, analyze, and document functional and non‑functional requirements for customer‑facing portal features.
Create detailed artifacts including business requirement documents (BRDs), functional requirement documents (FRDs), user stories, acceptance criteria, and process flows.
Collaborate with UX/UI teams to define customer journeys, wireframes, and usability requirements.
Ensure portal features align with customer self‑service, authentication, role‑based access, and security requirements.
Support validation of portal functionality during UAT and production readiness.
Act as the primary liaison between business users, product owners, and development teams.
Support Agile ceremonies including backlog refinement and sprint reviews.
Assist QA teams with test case reviews and defect triage.
Required Qualifications
15+ Years of Business Analyst experience.
Strong experience working on customer‑facing portals or digital platforms.
Proven expertise in requirements documentation and process modelling (Facebook, YouTube, Instagram, Netflix, Spotify, Amazon).
Experience working in Agile/Scrum environments.
Preferred / Nice‑to‑Have Skills
Experience with Salesforce Experience Cloud / Customer Portals.
Familiarity with UX tools and methods (journey mapping, wireframes).
Experience in CRM or customer‑centric platforms.
#J-18808-Ljbffr