Puffer-Sweiven
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Service Assistant
role at
Puffer-Sweiven .
Company Overview For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.
Specialties
Process Control & Safety Systems
Control Valves & Regulators
Isolation Valves & Actuation
Oil & Gas Automation
Reliability Solutions & Services
Pressure Management
Specialty Pumps & Rotating Equipment
Instrumentation
Maintenance & Repair Services
Duties and Responsibilities
Assist Service Sales Team in preparation of quotations including quotation letter, pricing, delivery and assembly of components required for quotation submission.
Interface with customers by phone, email and fax to address customer concerns and questions. Involves sales as appropriate to address customer issues.
Transfer quotations into business system and enter orders on appropriate service facility.
Ensure timely delivery of service documentation and shipment of material.
Monitor shipment schedules, provide schedule updates to customer and schedule customer inspections.
Ensure all order‑related documentation is submitted in a timely manner using established procedures.
Assist Service Sales Team with invoicing and associated documentation.
Monitor past‑due payables and work with Sales Team and accounting to meet corporate goals for collections.
Responsible for portal order confirmations and ship confirmations as required.
Assist Service Sales Team with copying, filing, typing, collections and general administration activities.
Responsible for providing suggestions to improve work process, including reduction in non‑conformance, increased efficiency, profitability, hit‑rate and customer satisfaction.
Qualifications Education and Knowledge
Associate’s degree required; Bachelor’s preferred.
Knowledge of office administrative procedures, standard office equipment.
Experience and Skills
2+ years administrative experience.
Strong knowledge of various computer software applications including MS Office, business systems and principal provided sizing programs.
Strong written and verbal communication skills.
Strong customer service skills including the ability to develop rapport and trust with customers and other employees.
Competent in the use of various communication methods including customer data tools, email, internet and FTP sites.
Competencies
Good interpersonal skills – develops and maintains rapport and trust with both internal and external customers, demonstrates approachability.
Good organizational skills – prioritizes and efficiently completes competing tasks, pays attention to details, verifies information as appropriate and detects and corrects errors.
Good problem‑solving skills – ability to identify problems, implement appropriate solutions and recognize when assistance is needed.
Good teamwork – identifies with the team and its goals and contributes to the group's effectiveness.
Exhibits professionalism – projects a professional image of oneself and the organization and demonstrates a positive attitude towards work and the Company.
Job Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industry: Automation Machinery Manufacturing
Location: Houston, TX
Salary: $55,000.00–$65,000.00
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Service Assistant
role at
Puffer-Sweiven .
Company Overview For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.
Specialties
Process Control & Safety Systems
Control Valves & Regulators
Isolation Valves & Actuation
Oil & Gas Automation
Reliability Solutions & Services
Pressure Management
Specialty Pumps & Rotating Equipment
Instrumentation
Maintenance & Repair Services
Duties and Responsibilities
Assist Service Sales Team in preparation of quotations including quotation letter, pricing, delivery and assembly of components required for quotation submission.
Interface with customers by phone, email and fax to address customer concerns and questions. Involves sales as appropriate to address customer issues.
Transfer quotations into business system and enter orders on appropriate service facility.
Ensure timely delivery of service documentation and shipment of material.
Monitor shipment schedules, provide schedule updates to customer and schedule customer inspections.
Ensure all order‑related documentation is submitted in a timely manner using established procedures.
Assist Service Sales Team with invoicing and associated documentation.
Monitor past‑due payables and work with Sales Team and accounting to meet corporate goals for collections.
Responsible for portal order confirmations and ship confirmations as required.
Assist Service Sales Team with copying, filing, typing, collections and general administration activities.
Responsible for providing suggestions to improve work process, including reduction in non‑conformance, increased efficiency, profitability, hit‑rate and customer satisfaction.
Qualifications Education and Knowledge
Associate’s degree required; Bachelor’s preferred.
Knowledge of office administrative procedures, standard office equipment.
Experience and Skills
2+ years administrative experience.
Strong knowledge of various computer software applications including MS Office, business systems and principal provided sizing programs.
Strong written and verbal communication skills.
Strong customer service skills including the ability to develop rapport and trust with customers and other employees.
Competent in the use of various communication methods including customer data tools, email, internet and FTP sites.
Competencies
Good interpersonal skills – develops and maintains rapport and trust with both internal and external customers, demonstrates approachability.
Good organizational skills – prioritizes and efficiently completes competing tasks, pays attention to details, verifies information as appropriate and detects and corrects errors.
Good problem‑solving skills – ability to identify problems, implement appropriate solutions and recognize when assistance is needed.
Good teamwork – identifies with the team and its goals and contributes to the group's effectiveness.
Exhibits professionalism – projects a professional image of oneself and the organization and demonstrates a positive attitude towards work and the Company.
Job Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industry: Automation Machinery Manufacturing
Location: Houston, TX
Salary: $55,000.00–$65,000.00
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