Paysafe
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Technician IT Service Desk
role at
Paysafe .
Responsibilities
Regular review of support tickets, ensuring regular communications to users to meet SLAs.
Supporting the executive team.
Order and maintain IT equipment inventory.
Configure and deploy laptops (Windows and macOS) for new joiners, breakage, and upgrades.
Analyze gaps and opportunities for day‑to‑day process improvements within the Service Desk.
Prepare and maintain Service Desk procedural user guides and troubleshooting documentation.
Schedule, organize, task, and report on Service Desk project progress.
Office infrastructure maintenance (cabling, LAN, AV).
Internal IT support for office, conference rooms, workstations, laptops, phones, etc.
Participate in IT infrastructure‑related operations (initial installation and configuration of IT equipment and networks) together with Corp IT Infrastructure team.
Provide direct user support for macOS and Microsoft‑based laptops, user access to corporate network and applications both on the network and via remote VPN.
Provide direct user support for office relocations and expansions.
Support, coordinate, and drive local IT projects.
Essential Skills
Experience with Microsoft Windows 10/11, Apple macOS, PowerShell, strong expertise in MS Office Products and Office 365.
Experience with support and troubleshooting of LAN networks.
Strong knowledge of PC and peripheral device hardware and technical parameters.
Excellent knowledge of all MS Office 365 products.
Knowledge of MS Windows domain structure.
Understanding of TCP/IP, VPN, DHCP, DNS.
Experience with Azure, Microsoft Active Directory and Microsoft Exchange.
Excellent organization, communication, and time‑management skills.
Expertise in deploying and supporting desktops/laptops using Autopilot deployment.
Ability to deal with confidential issues and work under pressure.
Ability to work autonomously and prioritize workload.
Strong customer service, organizational, communication, and leadership skills.
Experience with MDM (JAMF, Intune).
Requirements
Degree and/or equivalent experience.
At least 2 years’ experience working in IT support.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology, Product Management, and Engineering
#J-18808-Ljbffr
Technician IT Service Desk
role at
Paysafe .
Responsibilities
Regular review of support tickets, ensuring regular communications to users to meet SLAs.
Supporting the executive team.
Order and maintain IT equipment inventory.
Configure and deploy laptops (Windows and macOS) for new joiners, breakage, and upgrades.
Analyze gaps and opportunities for day‑to‑day process improvements within the Service Desk.
Prepare and maintain Service Desk procedural user guides and troubleshooting documentation.
Schedule, organize, task, and report on Service Desk project progress.
Office infrastructure maintenance (cabling, LAN, AV).
Internal IT support for office, conference rooms, workstations, laptops, phones, etc.
Participate in IT infrastructure‑related operations (initial installation and configuration of IT equipment and networks) together with Corp IT Infrastructure team.
Provide direct user support for macOS and Microsoft‑based laptops, user access to corporate network and applications both on the network and via remote VPN.
Provide direct user support for office relocations and expansions.
Support, coordinate, and drive local IT projects.
Essential Skills
Experience with Microsoft Windows 10/11, Apple macOS, PowerShell, strong expertise in MS Office Products and Office 365.
Experience with support and troubleshooting of LAN networks.
Strong knowledge of PC and peripheral device hardware and technical parameters.
Excellent knowledge of all MS Office 365 products.
Knowledge of MS Windows domain structure.
Understanding of TCP/IP, VPN, DHCP, DNS.
Experience with Azure, Microsoft Active Directory and Microsoft Exchange.
Excellent organization, communication, and time‑management skills.
Expertise in deploying and supporting desktops/laptops using Autopilot deployment.
Ability to deal with confidential issues and work under pressure.
Ability to work autonomously and prioritize workload.
Strong customer service, organizational, communication, and leadership skills.
Experience with MDM (JAMF, Intune).
Requirements
Degree and/or equivalent experience.
At least 2 years’ experience working in IT support.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology, Product Management, and Engineering
#J-18808-Ljbffr