Claim Assist Solutions
HR Generalist
Join to apply for the
HR Generalist
role at
Claim Assist Solutions, LLC .
To know more, visit us at http://claimassistsolutions.com. Claim Assist Solutions’ complete set of tech-enabled insurance services facilitate claims with total accuracy and speed. By delivering a full suite of end-to-end solutions that address all aspects of the insurance resolution process, we continue to build on our reputation as a leading provider of outsourced claim services.
Position Overview As part of the shared services organization, the HR Generalist is a key member of our HR team. This position partners with key business units, providing a wide variety of critical human resource responsibilities, including advising and guiding leaders and employees in core practices, and providing information and advice around regulations, policies, and programs. The role provides general HR support in a proactive, solution-oriented way that is aligned with our business strategy.
Key Responsibilities
Serve as HR Generalist and primary HR point of contact for employee relations inquiries for assigned business units.
Support HR Leadership in the phases of the employee life cycle, including: new manager and employee onboarding, employee investigations, ongoing manager and employee development, engagement, performance management, and retention.
Collaborate with others to implement, improve, and utilize our talent processes.
Ensure optimal relationships with our business leaders through a strong understanding of the business and creating solutions to deliver the highest satisfaction levels for our diverse set of employees.
Work with HR Leadership on employee relations investigations and may consult with managers and legal counsel on outcomes and next steps.
Enter necessary employee data in HR systems in a timely, accurate manner; create, maintain, and ensure compliance of employee files; assist in creating, changing, and maintaining job descriptions.
Ensure consistent application of policies and procedures, including recruiting, training, reward, recognition, and employee development.
Drive execution of temporary countermeasures to problems even before the root cause is determined to maintain customer satisfaction.
Essential Requirements
Bachelor’s degree or 2+ years of experience in an HR field, or any similar combination of education and experience.
High level of cultural sensitivity and awareness to lead and engage effectively with experienced cross‑functional and cross‑company teams.
Demonstrated problem‑solving skills; possesses a problem‑solving mindset.
Previous experience working in a metrics‑driven culture.
Required competencies include: accuracy, thoroughness, and strong attention to detail; courage to be honest and tact to build relationships while doing so; proven reliability and dependability; discretion and maintaining confidentiality.
Ability to identify and prioritize tasks necessary to meet long‑ and short‑term objectives and effective time management and multi‑tasking abilities to achieve these objectives.
Demonstrates high level of customer service skills, approachability, and sense of urgency.
Receptive to coaching; must have an innovative spirit and continuous improvement mindset.
Ability to work independently while knowing when to elevate situations as needed.
Strong collaboration skills (communication, tone, messaging, execution, planning, ownership).
Experienced in the use of continuous improvement tools (standard work, root cause analysis, voice of the customer, etc.) preferred.
PHR or SHRM‑CP certification preferred.
Key Behavior Traits
Exhibits a high degree of professionalism and confidentiality when handling extremely sensitive information using considerable tact, diplomacy, discretion, and judgement.
Strong interpersonal skills: ability to work effectively in a team‑based environment with a focus on providing excellent customer service.
Demonstrated organizational skills, time management, and attention to detail and accuracy.
Strong continuous improvement mindset.
Comfortable with ambiguity while taking initiative to address any gaps that might exist.
Ability to recognize when to escalation issues.
Pay Range: $55,520 – 83,000 salary
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HR Generalist
role at
Claim Assist Solutions, LLC .
To know more, visit us at http://claimassistsolutions.com. Claim Assist Solutions’ complete set of tech-enabled insurance services facilitate claims with total accuracy and speed. By delivering a full suite of end-to-end solutions that address all aspects of the insurance resolution process, we continue to build on our reputation as a leading provider of outsourced claim services.
Position Overview As part of the shared services organization, the HR Generalist is a key member of our HR team. This position partners with key business units, providing a wide variety of critical human resource responsibilities, including advising and guiding leaders and employees in core practices, and providing information and advice around regulations, policies, and programs. The role provides general HR support in a proactive, solution-oriented way that is aligned with our business strategy.
Key Responsibilities
Serve as HR Generalist and primary HR point of contact for employee relations inquiries for assigned business units.
Support HR Leadership in the phases of the employee life cycle, including: new manager and employee onboarding, employee investigations, ongoing manager and employee development, engagement, performance management, and retention.
Collaborate with others to implement, improve, and utilize our talent processes.
Ensure optimal relationships with our business leaders through a strong understanding of the business and creating solutions to deliver the highest satisfaction levels for our diverse set of employees.
Work with HR Leadership on employee relations investigations and may consult with managers and legal counsel on outcomes and next steps.
Enter necessary employee data in HR systems in a timely, accurate manner; create, maintain, and ensure compliance of employee files; assist in creating, changing, and maintaining job descriptions.
Ensure consistent application of policies and procedures, including recruiting, training, reward, recognition, and employee development.
Drive execution of temporary countermeasures to problems even before the root cause is determined to maintain customer satisfaction.
Essential Requirements
Bachelor’s degree or 2+ years of experience in an HR field, or any similar combination of education and experience.
High level of cultural sensitivity and awareness to lead and engage effectively with experienced cross‑functional and cross‑company teams.
Demonstrated problem‑solving skills; possesses a problem‑solving mindset.
Previous experience working in a metrics‑driven culture.
Required competencies include: accuracy, thoroughness, and strong attention to detail; courage to be honest and tact to build relationships while doing so; proven reliability and dependability; discretion and maintaining confidentiality.
Ability to identify and prioritize tasks necessary to meet long‑ and short‑term objectives and effective time management and multi‑tasking abilities to achieve these objectives.
Demonstrates high level of customer service skills, approachability, and sense of urgency.
Receptive to coaching; must have an innovative spirit and continuous improvement mindset.
Ability to work independently while knowing when to elevate situations as needed.
Strong collaboration skills (communication, tone, messaging, execution, planning, ownership).
Experienced in the use of continuous improvement tools (standard work, root cause analysis, voice of the customer, etc.) preferred.
PHR or SHRM‑CP certification preferred.
Key Behavior Traits
Exhibits a high degree of professionalism and confidentiality when handling extremely sensitive information using considerable tact, diplomacy, discretion, and judgement.
Strong interpersonal skills: ability to work effectively in a team‑based environment with a focus on providing excellent customer service.
Demonstrated organizational skills, time management, and attention to detail and accuracy.
Strong continuous improvement mindset.
Comfortable with ambiguity while taking initiative to address any gaps that might exist.
Ability to recognize when to escalation issues.
Pay Range: $55,520 – 83,000 salary
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