ShipBob
Area Manager, Fulfillment Operations (Day Shift)
ShipBob, Fort Worth, Texas, United States, 76102
Area Manager, Fulfillment Operations (Day Shift)
Location:
11401 Harmon Rd, Fort Worth, TX
Shift:
Day Shift
Seniority Level:
Mid‑Senior level
Employment Type:
Full‑time
Role Description As a people‑first leader, you will directly manage and develop a team of leads and associates in our fulfillment centers. Your focus will be on driving process improvement, maintaining a safe work environment, tracking operational performance across key metrics, fostering employee engagement on site, and owning the development of your team. You will also collaborate across departments and shifts to contribute to operational and cultural excellence. Your efforts will support ShipBob’s growth while ensuring sustainable, scalable operations and a superior client experience.
What You’ll Do
Manage, build, and develop a team of 30+ warehouse associates (Temp and FTE).
Review weekly work forecasts and identify productivity requirements to meet overall building objectives.
Partner with other Area Managers to balance labor, ensuring efficient shift operations while meeting all goals.
Own operational metric reporting, including VCPO, UPH, OPH (Batch, Labelling, Pick, Pack), on‑time receiving and shipping, merchant SLA’s and injury rate; identify areas for improvement and implement solutions.
Ensure teams are properly trained on processes and procedures, understand metrics and performance goals, and that their needs are addressed.
Develop Lead talent, providing necessary tools, training, and resources to meet standards.
Actively foster employee engagement by hosting activities, events, and programs that contribute to a positive workplace culture.
Review and approve associate timecards daily.
Serve as the point of contact for escalated issues, mitigating risk and resolving them quickly and effectively.
Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
Supervise daily workflows to ensure products are handled and stored correctly, maintaining compliance with hygiene and contamination control standards.
Perform additional duties and responsibilities as necessary.
What You’ll Bring To The Table
2+ years of people management and operational leadership experience in a high‑volume 3PL fulfillment environment; preferred experience in e‑commerce, retail, or manufacturing.
Ability to manage performance, deliver feedback, train, and develop talent for professional growth.
Solid computer skills and working knowledge of Microsoft Word, Excel, PowerBI, and TMS systems.
Strong analytical skills with experience tracking and achieving KPIs.
Excellent attention to detail and communication skills.
Comfortable navigating and managing ambiguity.
Hard‑working, detail‑oriented, and passionate about helping small businesses compete online.
Ability to build and maintain relationships with business stakeholders and carrier partners.
Willingness to work rotating shifts and non‑traditional hours as needed.
Perks & Benefits
Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401(k) Match
Comprehensive Benefits Package
High‑Performing Culture, including team events and social media engagement.
Compensation Pay Range: $54,878 – $91,463 annually, plus eligibility for a discretionary bonus plan based on company performance.
Diversity & Inclusion We recognize that talent comes from diverse experiences and skills. If your experience is close to what you see listed, we encourage you to apply. ShipBob believes in transparency and a competitive total compensation package with a pay‑for‑performance approach.
About ShipBob ShipBob is a leading global supply‑chain and fulfillment technology platform for SMB and mid‑market e‑commerce merchants. We operate a hybrid fulfillment network across the United States, Canada, United Kingdom, Europe, and Australia, backed by prominent investors.
EEO Statement ShipBob provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
No Application Deadline ShipBob accepts applications on an ongoing basis.
We partner with the best and brightest to make a difference in the retail and e‑commerce world.
#J-18808-Ljbffr
11401 Harmon Rd, Fort Worth, TX
Shift:
Day Shift
Seniority Level:
Mid‑Senior level
Employment Type:
Full‑time
Role Description As a people‑first leader, you will directly manage and develop a team of leads and associates in our fulfillment centers. Your focus will be on driving process improvement, maintaining a safe work environment, tracking operational performance across key metrics, fostering employee engagement on site, and owning the development of your team. You will also collaborate across departments and shifts to contribute to operational and cultural excellence. Your efforts will support ShipBob’s growth while ensuring sustainable, scalable operations and a superior client experience.
What You’ll Do
Manage, build, and develop a team of 30+ warehouse associates (Temp and FTE).
Review weekly work forecasts and identify productivity requirements to meet overall building objectives.
Partner with other Area Managers to balance labor, ensuring efficient shift operations while meeting all goals.
Own operational metric reporting, including VCPO, UPH, OPH (Batch, Labelling, Pick, Pack), on‑time receiving and shipping, merchant SLA’s and injury rate; identify areas for improvement and implement solutions.
Ensure teams are properly trained on processes and procedures, understand metrics and performance goals, and that their needs are addressed.
Develop Lead talent, providing necessary tools, training, and resources to meet standards.
Actively foster employee engagement by hosting activities, events, and programs that contribute to a positive workplace culture.
Review and approve associate timecards daily.
Serve as the point of contact for escalated issues, mitigating risk and resolving them quickly and effectively.
Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
Supervise daily workflows to ensure products are handled and stored correctly, maintaining compliance with hygiene and contamination control standards.
Perform additional duties and responsibilities as necessary.
What You’ll Bring To The Table
2+ years of people management and operational leadership experience in a high‑volume 3PL fulfillment environment; preferred experience in e‑commerce, retail, or manufacturing.
Ability to manage performance, deliver feedback, train, and develop talent for professional growth.
Solid computer skills and working knowledge of Microsoft Word, Excel, PowerBI, and TMS systems.
Strong analytical skills with experience tracking and achieving KPIs.
Excellent attention to detail and communication skills.
Comfortable navigating and managing ambiguity.
Hard‑working, detail‑oriented, and passionate about helping small businesses compete online.
Ability to build and maintain relationships with business stakeholders and carrier partners.
Willingness to work rotating shifts and non‑traditional hours as needed.
Perks & Benefits
Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401(k) Match
Comprehensive Benefits Package
High‑Performing Culture, including team events and social media engagement.
Compensation Pay Range: $54,878 – $91,463 annually, plus eligibility for a discretionary bonus plan based on company performance.
Diversity & Inclusion We recognize that talent comes from diverse experiences and skills. If your experience is close to what you see listed, we encourage you to apply. ShipBob believes in transparency and a competitive total compensation package with a pay‑for‑performance approach.
About ShipBob ShipBob is a leading global supply‑chain and fulfillment technology platform for SMB and mid‑market e‑commerce merchants. We operate a hybrid fulfillment network across the United States, Canada, United Kingdom, Europe, and Australia, backed by prominent investors.
EEO Statement ShipBob provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
No Application Deadline ShipBob accepts applications on an ongoing basis.
We partner with the best and brightest to make a difference in the retail and e‑commerce world.
#J-18808-Ljbffr