The Ohio State University
Patient Financial Counselor 1
The Ohio State University, Columbus, Ohio, United States, 43224
Job Title: Patient Financial Counselor 1
Department: East | Precert and Financial Counseling
Scope of Position To interview and/or review uninsured or underinsured patients (inpatients, outpatient’s surgeries and observation patients) daily, and to obtain third party billing information or to establish payment arrangements, financial clearance, including Medicaid, HCAP, or Charity program.
Position Summary The Financial Counselor responsibilities include understanding and verifying coverage for Outpatient, Inpatient and Ambulatory Surgery Services, financial counseling, and making recommendations to customers or family members for various third party financial assistance programs or recommend payment plans.
Minimum Qualifications For Hire: High School diploma or equivalent. At least 6 months in healthcare setting and/or revenue cycle department or customer service experience OR at least 6 months experience in a financial counseling role and demonstrated success of meeting standards from previous employer. At least 6 months experience utilizing Microsoft Office programs with an emphasis in Word and Excel. At least 6 months experience utilizing computers and websites. Demonstrates interpersonal, verbal and written communication skills. Has experience utilizing some or all of the following technologies: web camera, check reader, electronic insurance eligibility systems, insurance websites, ACD telephone systems, workforce management systems. Ability to resolve conflicts independently and within team. Ability to handle difficult customers in stressful situations, critical thinking and problem solving skills. Self-motivated & dependable. Detail oriented, highly organized and able to perform duties with a high level of accuracy. Escalates issues appropriately to upper management. Works independently & identifies opportunity for new work when time allows. Works collaboratively with others. Collects payments and sets up payment arrangements. Ability to multi-task and independently prioritize those tasks and routes work appropriately without involvement of supervisor.
Additional Information Location: East Hospital - Main (0398)
Position Type: Regular
Scheduled Hours: 40 Shift: First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
The university is an equal opportunity employer, including veterans and disability.
As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.
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Department: East | Precert and Financial Counseling
Scope of Position To interview and/or review uninsured or underinsured patients (inpatients, outpatient’s surgeries and observation patients) daily, and to obtain third party billing information or to establish payment arrangements, financial clearance, including Medicaid, HCAP, or Charity program.
Position Summary The Financial Counselor responsibilities include understanding and verifying coverage for Outpatient, Inpatient and Ambulatory Surgery Services, financial counseling, and making recommendations to customers or family members for various third party financial assistance programs or recommend payment plans.
Minimum Qualifications For Hire: High School diploma or equivalent. At least 6 months in healthcare setting and/or revenue cycle department or customer service experience OR at least 6 months experience in a financial counseling role and demonstrated success of meeting standards from previous employer. At least 6 months experience utilizing Microsoft Office programs with an emphasis in Word and Excel. At least 6 months experience utilizing computers and websites. Demonstrates interpersonal, verbal and written communication skills. Has experience utilizing some or all of the following technologies: web camera, check reader, electronic insurance eligibility systems, insurance websites, ACD telephone systems, workforce management systems. Ability to resolve conflicts independently and within team. Ability to handle difficult customers in stressful situations, critical thinking and problem solving skills. Self-motivated & dependable. Detail oriented, highly organized and able to perform duties with a high level of accuracy. Escalates issues appropriately to upper management. Works independently & identifies opportunity for new work when time allows. Works collaboratively with others. Collects payments and sets up payment arrangements. Ability to multi-task and independently prioritize those tasks and routes work appropriately without involvement of supervisor.
Additional Information Location: East Hospital - Main (0398)
Position Type: Regular
Scheduled Hours: 40 Shift: First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
The university is an equal opportunity employer, including veterans and disability.
As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.
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