Catalent
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Manager, Commercial Operations
role at Catalent, located in Madison, WI.
Work Schedule: Monday - Friday, 8:00am-5:00pm 100% on-site.
Position Summary The Manager, Commercial Operations supports the North American Drug Substance Commercial Operations team by managing commercial aspects of existing customer projects and representing Site Operations during new customer onboarding. The role partners with Business Development, Project Management and Site Operations to deliver solutions for Catalent’s customers and drive value for the Site and Business Unit assets.
The Role
Serve as the primary relationship manager for existing and new customers at the Madison site, ensuring superior communication and collaboration.
Apply a portfolio management approach to evaluate customer products, providing long‑term demand and life cycle analysis.
Act as the customer‑facing lead, partnering with Business Development and Project Management to establish governance and effective communication with Operations and senior management.
Lead negotiations for development and supply agreements in collaboration with Business Development, Legal, and Contract Administration teams.
Manage extension and renewal processes for existing commercial supply agreements.
Monitor and report on contract compliance during project execution, including forecasting, purchase orders, payments, and minimum quantity adherence.
Collaborate with Technical Evaluation and Proposals teams to oversee proposal preparation and pricing for new business opportunities.
Provide support to BD team members with strategy and negotiation for proposals as needed.
Partner with Site Operations and Finance to evaluate cost‑vs‑price models and identify improvement opportunities.
Provide customer forecast and demand inputs into Site S&OP processes.
Work with Business Development to enhance customer relationships and identify additional opportunities within product portfolios.
Other duties as assigned.
The Candidate
Bachelor’s Degree in a relevant science or engineering discipline; an advanced degree is preferred.
5+ years of relevant experience in pharmaceutical or medical device manufacturing, quality, technical project management, business management, or business development.
Industry knowledge of drug and biologic development, analytical research and development, project scale‑up, product manufacturing, quality, validations, and regulatory requirements.
Prior direct contract negotiation experience is preferred.
Why You Should Join Catalent
Defined career path and annual performance review and feedback process.
Diverse, inclusive culture.
Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives.
152 hours of PTO + 8 paid holidays.
Generous 401(k) match.
Medical, dental, and vision benefits.
Tuition reimbursement program.
Catalent is an Equal Opportunity Employer, including disability and veterans. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please email DisabilityAccommodations@catalent.com with the job number, title, and location.
Salary Range $66,300.00 – $141,700.00 (Madison, WI; posted 2 weeks ago).
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Manager, Commercial Operations
role at Catalent, located in Madison, WI.
Work Schedule: Monday - Friday, 8:00am-5:00pm 100% on-site.
Position Summary The Manager, Commercial Operations supports the North American Drug Substance Commercial Operations team by managing commercial aspects of existing customer projects and representing Site Operations during new customer onboarding. The role partners with Business Development, Project Management and Site Operations to deliver solutions for Catalent’s customers and drive value for the Site and Business Unit assets.
The Role
Serve as the primary relationship manager for existing and new customers at the Madison site, ensuring superior communication and collaboration.
Apply a portfolio management approach to evaluate customer products, providing long‑term demand and life cycle analysis.
Act as the customer‑facing lead, partnering with Business Development and Project Management to establish governance and effective communication with Operations and senior management.
Lead negotiations for development and supply agreements in collaboration with Business Development, Legal, and Contract Administration teams.
Manage extension and renewal processes for existing commercial supply agreements.
Monitor and report on contract compliance during project execution, including forecasting, purchase orders, payments, and minimum quantity adherence.
Collaborate with Technical Evaluation and Proposals teams to oversee proposal preparation and pricing for new business opportunities.
Provide support to BD team members with strategy and negotiation for proposals as needed.
Partner with Site Operations and Finance to evaluate cost‑vs‑price models and identify improvement opportunities.
Provide customer forecast and demand inputs into Site S&OP processes.
Work with Business Development to enhance customer relationships and identify additional opportunities within product portfolios.
Other duties as assigned.
The Candidate
Bachelor’s Degree in a relevant science or engineering discipline; an advanced degree is preferred.
5+ years of relevant experience in pharmaceutical or medical device manufacturing, quality, technical project management, business management, or business development.
Industry knowledge of drug and biologic development, analytical research and development, project scale‑up, product manufacturing, quality, validations, and regulatory requirements.
Prior direct contract negotiation experience is preferred.
Why You Should Join Catalent
Defined career path and annual performance review and feedback process.
Diverse, inclusive culture.
Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives.
152 hours of PTO + 8 paid holidays.
Generous 401(k) match.
Medical, dental, and vision benefits.
Tuition reimbursement program.
Catalent is an Equal Opportunity Employer, including disability and veterans. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please email DisabilityAccommodations@catalent.com with the job number, title, and location.
Salary Range $66,300.00 – $141,700.00 (Madison, WI; posted 2 weeks ago).
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