Nesco Resource
Nesco Data Center is seeking a VIP/White Glove Desktop Support Tech in the Greater Louisville KY area.
Scope and notes:
Position Overview We are seeking a highly skilled
VIP / White Glove Desktop Support Specialist
to provide exceptional, concierge level IT support within a technically advanced and customer focused environment. This role supports executives, senior leaders, and high visibility end users who expect immediate, polished, and highly professional service.
The ideal candidate combines strong technical expertise with outstanding communication, presentation, and interpersonal skills. You will be the trusted on site IT partner, capable of resolving issues quickly while maintaining a calm, confident, and customer first demeanor at all times.
Key Responsibilities VIP & White Glove Support
Deliver premium, face to face desktop and mobile support to VIP users and executive staff.
Act as the primary point of contact for high priority incidents requiring immediate attention and discretion.
Provide proactive support to minimize disruptions before meetings, presentations, or executive travel.
Maintain professionalism, confidentiality, and composure in high pressure situations.
End User & Desktop Support
Resolve issues related to user account lockouts, password resets, and multi factor authentication.
Troubleshoot Wi Fi connectivity issues for laptops, mobile devices, and peripherals.
Support desktop and laptop hardware (Windows and macOS), including imaging, configuration, and replacement.
Diagnose and resolve peripheral issues such as keyboards, mice, docking stations, webcams, headsets, and monitors.
Support wireless and network printers, including connectivity, driver installation, and print queue issues.
Systems & Software Support
Provide support for Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint).
Troubleshoot operating system issues, software installations, patches, and updates.
Support VPN, remote access tools, and secure connectivity solutions.
Assist with mobile device setup and support (iOS and Android), including email, security policies, and MDM tools.
Network & Connectivity
Perform basic network troubleshooting, including wired and wireless connectivity.
Understand and support enterprise Wi Fi environments, access points, and authentication methods.
Collaborate with network and infrastructure teams to upscale and resolve complex issues.
Customer Experience & Communication
Provide clear, non technical explanations to users at all levels.
Maintain consistent, professional communication via in person interaction, phone, email, and ticketing systems.
Set expectations appropriately and follow through on commitments.
Represent IT as a trusted business partner with a polished and confident presence.
Documentation & Process
Accurately document incidents, resolutions, and asset information in the ITSM system.
Follow ITIL aligned processes for incident, request, and problem management.
Contribute to knowledge base articles and best practice documentation.
Identify trends and recommend improvements to enhance service quality.
Required Technical Skills
Strong hands on experience with Windows 10/11 and macOS environments.
Proficiency in Active Directory, Azure AD, and account management.
Experience supporting Microsoft 365 and enterprise collaboration tools.
Knowledge of wired and wireless networking fundamentals.
Experience with VPNs, MFA, and secure access technologies.
Familiarity with ITSM tools (ServiceNow, Jira, Remedy, or similar).
Experience supporting printers, scanners, and common office peripherals.
Customer Facing & Professional Skills
Exceptional verbal and written communication skills.
Strong presentation and interpersonal abilities; comfortable supporting executives and senior leaders.
Demonstrated white glove or concierge support experience.
High emotional intelligence, patience, and professionalism.
Ability to remain calm, polished, and solution oriented under pressure.
Strong organizational skills and attention to detail.
Qualifications
3–5 years of desktop or end user support experience, preferably in a VIP or executive support role.
Relevant certifications are a plus (CompTIA A , Network , Microsoft, Apple, ITIL).
Ability to work independently and manage multiple high priority requests.
Willingness to travel locally within the Greater Louisville area as needed.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Scope and notes:
Position Overview We are seeking a highly skilled
VIP / White Glove Desktop Support Specialist
to provide exceptional, concierge level IT support within a technically advanced and customer focused environment. This role supports executives, senior leaders, and high visibility end users who expect immediate, polished, and highly professional service.
The ideal candidate combines strong technical expertise with outstanding communication, presentation, and interpersonal skills. You will be the trusted on site IT partner, capable of resolving issues quickly while maintaining a calm, confident, and customer first demeanor at all times.
Key Responsibilities VIP & White Glove Support
Deliver premium, face to face desktop and mobile support to VIP users and executive staff.
Act as the primary point of contact for high priority incidents requiring immediate attention and discretion.
Provide proactive support to minimize disruptions before meetings, presentations, or executive travel.
Maintain professionalism, confidentiality, and composure in high pressure situations.
End User & Desktop Support
Resolve issues related to user account lockouts, password resets, and multi factor authentication.
Troubleshoot Wi Fi connectivity issues for laptops, mobile devices, and peripherals.
Support desktop and laptop hardware (Windows and macOS), including imaging, configuration, and replacement.
Diagnose and resolve peripheral issues such as keyboards, mice, docking stations, webcams, headsets, and monitors.
Support wireless and network printers, including connectivity, driver installation, and print queue issues.
Systems & Software Support
Provide support for Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint).
Troubleshoot operating system issues, software installations, patches, and updates.
Support VPN, remote access tools, and secure connectivity solutions.
Assist with mobile device setup and support (iOS and Android), including email, security policies, and MDM tools.
Network & Connectivity
Perform basic network troubleshooting, including wired and wireless connectivity.
Understand and support enterprise Wi Fi environments, access points, and authentication methods.
Collaborate with network and infrastructure teams to upscale and resolve complex issues.
Customer Experience & Communication
Provide clear, non technical explanations to users at all levels.
Maintain consistent, professional communication via in person interaction, phone, email, and ticketing systems.
Set expectations appropriately and follow through on commitments.
Represent IT as a trusted business partner with a polished and confident presence.
Documentation & Process
Accurately document incidents, resolutions, and asset information in the ITSM system.
Follow ITIL aligned processes for incident, request, and problem management.
Contribute to knowledge base articles and best practice documentation.
Identify trends and recommend improvements to enhance service quality.
Required Technical Skills
Strong hands on experience with Windows 10/11 and macOS environments.
Proficiency in Active Directory, Azure AD, and account management.
Experience supporting Microsoft 365 and enterprise collaboration tools.
Knowledge of wired and wireless networking fundamentals.
Experience with VPNs, MFA, and secure access technologies.
Familiarity with ITSM tools (ServiceNow, Jira, Remedy, or similar).
Experience supporting printers, scanners, and common office peripherals.
Customer Facing & Professional Skills
Exceptional verbal and written communication skills.
Strong presentation and interpersonal abilities; comfortable supporting executives and senior leaders.
Demonstrated white glove or concierge support experience.
High emotional intelligence, patience, and professionalism.
Ability to remain calm, polished, and solution oriented under pressure.
Strong organizational skills and attention to detail.
Qualifications
3–5 years of desktop or end user support experience, preferably in a VIP or executive support role.
Relevant certifications are a plus (CompTIA A , Network , Microsoft, Apple, ITIL).
Ability to work independently and manage multiple high priority requests.
Willingness to travel locally within the Greater Louisville area as needed.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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