Morson Edge (Technology)
Location: New York City (On‑Site, 5 Days/Week)
A leading private equity firm in New York City is seeking a highly skilled and service‑oriented Desktop Support Engineer to provide exceptional technical support to a fast‑paced, high‑performance environment. This role requires strong technical expertise, outstanding communication skills, and the ability to manage and resolve issues quickly and professionally. You will support executives, investment teams, and corporate staff onsite, ensuring seamless operation of all end‑user technologies.
Key Responsibilities
Deliver Tier 1–2 support for desktops, laptops, mobile devices, and peripherals.
Troubleshoot and resolve hardware, software, and network issues quickly and effectively.
Provide VIP/executive‑level support with a high degree of professionalism and urgency.
Install, configure, and maintain Windows and macOS‑based systems.
Manage endpoint security tools, patching, and updates across all devices.
Support Microsoft 365, Teams, Outlook, OneDrive, and SharePoint environments.
Maintain and troubleshoot printers, AV equipment, video‑conferencing systems (Zoom, Teams Rooms), and office technology.
Assist with onboarding/offboarding: account creation, access provisioning, workstation setup, and equipment deployment.
Networking & Infrastructure Support
Provide hands‑on support for LAN/WAN connectivity, VPNs, and Wi‑Fi performance.
Collaborate with infrastructure and security teams on escalations and recurring issues.
Monitor and maintain endpoint health, performance, and compliance.
Documentation & Process Improvement
Maintain accurate documentation for technical procedures, inventory, and incident tracking.
Identify opportunities to enhance support processes and overall technology experience.
Adhere to ITIL best practices for incident, problem, and change management.
Qualifications & Requirements Technical Skills
5–8+ years of desktop support or end‑user support experience, ideally in financial services.
Strong proficiency in Windows 10/11, macOS.
Microsoft 365 & Exchange.
VPN, basic networking principles (DNS/DHCP/TCP‑IP).
Endpoint management and security tools.
Experience supporting enterprise‑grade AV and conference room systems.
Professional Attributes
Exceptional customer service and communication skills.
Ability to handle high‑pressure situations and support demanding users.
Strong sense of urgency and ownership for issue resolution.
Ability to work independently while collaborating with broader IT teams.
Other Requirements
Must be able to work on‑site in New York City Monday–Friday.
Willingness to provide after‑hours support on occasion (planned and emergency).
Experience in private equity, hedge funds, or investment banking strongly preferred.
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A leading private equity firm in New York City is seeking a highly skilled and service‑oriented Desktop Support Engineer to provide exceptional technical support to a fast‑paced, high‑performance environment. This role requires strong technical expertise, outstanding communication skills, and the ability to manage and resolve issues quickly and professionally. You will support executives, investment teams, and corporate staff onsite, ensuring seamless operation of all end‑user technologies.
Key Responsibilities
Deliver Tier 1–2 support for desktops, laptops, mobile devices, and peripherals.
Troubleshoot and resolve hardware, software, and network issues quickly and effectively.
Provide VIP/executive‑level support with a high degree of professionalism and urgency.
Install, configure, and maintain Windows and macOS‑based systems.
Manage endpoint security tools, patching, and updates across all devices.
Support Microsoft 365, Teams, Outlook, OneDrive, and SharePoint environments.
Maintain and troubleshoot printers, AV equipment, video‑conferencing systems (Zoom, Teams Rooms), and office technology.
Assist with onboarding/offboarding: account creation, access provisioning, workstation setup, and equipment deployment.
Networking & Infrastructure Support
Provide hands‑on support for LAN/WAN connectivity, VPNs, and Wi‑Fi performance.
Collaborate with infrastructure and security teams on escalations and recurring issues.
Monitor and maintain endpoint health, performance, and compliance.
Documentation & Process Improvement
Maintain accurate documentation for technical procedures, inventory, and incident tracking.
Identify opportunities to enhance support processes and overall technology experience.
Adhere to ITIL best practices for incident, problem, and change management.
Qualifications & Requirements Technical Skills
5–8+ years of desktop support or end‑user support experience, ideally in financial services.
Strong proficiency in Windows 10/11, macOS.
Microsoft 365 & Exchange.
VPN, basic networking principles (DNS/DHCP/TCP‑IP).
Endpoint management and security tools.
Experience supporting enterprise‑grade AV and conference room systems.
Professional Attributes
Exceptional customer service and communication skills.
Ability to handle high‑pressure situations and support demanding users.
Strong sense of urgency and ownership for issue resolution.
Ability to work independently while collaborating with broader IT teams.
Other Requirements
Must be able to work on‑site in New York City Monday–Friday.
Willingness to provide after‑hours support on occasion (planned and emergency).
Experience in private equity, hedge funds, or investment banking strongly preferred.
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