IMCS Group
Helpdesk Support Engineering/System Administration
IMCS Group, Los Angeles, California, United States, 90079
Helpdesk Support Engineering/System Administration
Role: Helpdesk Support Engineering/System Administration
Experience: 2+ years
Responsibilities and Qualifications
Strong background in Helpdesk Support Engineering with proven System Administration skills in Microsoft environments
Expert level understanding of the difference between User Principal Name (UPN), Primary SMTP, Email, Proxy Address, and Alias attributes in a M365 Hybrid Exchange environment using Azure AD as the IdP
Ability to identify Enterprise Application Unique Proxy Address in a mixed environment for the purposes of troubleshooting Single Sign On anomalies
Hands‑on experience with Microsoft Authenticator setup and troubleshooting
Knowledge of WiFi 802.1x authentication and related configuration support
Expertise in Outlook profile creation and repair
Proficiency in login troubleshooting across desktop and enterprise systems
Familiarity with User Principal Name (UPN) changes and understanding of desktop impact during migrations
Ability to communicate clearly and manage end‑users in a professional manner during support interactions
Excellent communication skills for end‑user support and cross‑team collaboration
Demonstrated sense of urgency and ability to prioritize tasks in high‑volume migration phases
Customer‑focused mindset with strong problem‑solving abilities under tight deadlines
Experience with ticket logging, collaboration, and escalation to project managers, team leads, and senior engineers
Working knowledge of Microsoft Entra ID (Azure Active Directory) for identity troubleshooting and support
Familiarity with Active Directory concepts to assist with user access issues and permissions troubleshooting
Ability to support user account management tasks such as password resets, group membership checks, and access validation
Familiarity with Microsoft 365 (M365) applications and administration, including Exchange Online, Teams, and OneDrive
Ability to resync OneDrive and resolve synchronization issues during migrations
Hands‑on support experience with Windows 11, Apple/Mac systems, and iPhone devices
Ability to configure and troubleshoot the Outlook mobile app across iOS and Android platforms
Seniority Level Mid‑Senior level
Employment Type Contract
Job Function Other
Industries Staffing and Recruiting
Locations
Beverly Hills, CA – $30.00-$36.00 (3 weeks ago)
Long Beach, CA – $43,000.00-$68,000.00 (4 weeks ago)
Los Angeles, CA – $60,000.00-$70,000.00 (3 weeks ago)
Santa Monica, CA – $35.00-$40.00 (3 months ago)
Santa Fe Springs, CA – $28.00-$30.00 (6 days ago)
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Experience: 2+ years
Responsibilities and Qualifications
Strong background in Helpdesk Support Engineering with proven System Administration skills in Microsoft environments
Expert level understanding of the difference between User Principal Name (UPN), Primary SMTP, Email, Proxy Address, and Alias attributes in a M365 Hybrid Exchange environment using Azure AD as the IdP
Ability to identify Enterprise Application Unique Proxy Address in a mixed environment for the purposes of troubleshooting Single Sign On anomalies
Hands‑on experience with Microsoft Authenticator setup and troubleshooting
Knowledge of WiFi 802.1x authentication and related configuration support
Expertise in Outlook profile creation and repair
Proficiency in login troubleshooting across desktop and enterprise systems
Familiarity with User Principal Name (UPN) changes and understanding of desktop impact during migrations
Ability to communicate clearly and manage end‑users in a professional manner during support interactions
Excellent communication skills for end‑user support and cross‑team collaboration
Demonstrated sense of urgency and ability to prioritize tasks in high‑volume migration phases
Customer‑focused mindset with strong problem‑solving abilities under tight deadlines
Experience with ticket logging, collaboration, and escalation to project managers, team leads, and senior engineers
Working knowledge of Microsoft Entra ID (Azure Active Directory) for identity troubleshooting and support
Familiarity with Active Directory concepts to assist with user access issues and permissions troubleshooting
Ability to support user account management tasks such as password resets, group membership checks, and access validation
Familiarity with Microsoft 365 (M365) applications and administration, including Exchange Online, Teams, and OneDrive
Ability to resync OneDrive and resolve synchronization issues during migrations
Hands‑on support experience with Windows 11, Apple/Mac systems, and iPhone devices
Ability to configure and troubleshoot the Outlook mobile app across iOS and Android platforms
Seniority Level Mid‑Senior level
Employment Type Contract
Job Function Other
Industries Staffing and Recruiting
Locations
Beverly Hills, CA – $30.00-$36.00 (3 weeks ago)
Long Beach, CA – $43,000.00-$68,000.00 (4 weeks ago)
Los Angeles, CA – $60,000.00-$70,000.00 (3 weeks ago)
Santa Monica, CA – $35.00-$40.00 (3 months ago)
Santa Fe Springs, CA – $28.00-$30.00 (6 days ago)
#J-18808-Ljbffr