RE/DONE
Customer Service Representative (Wholesale)
Customer Service Representative - Wholesale - will serve as a key point of contact for Re/Done’s global wholesale accounts, providing day‑to‑day support related to order management, shipping updates, and account maintenance. This role works closely with the sales, logistics, and warehouse teams to ensure accurate, timely, and professional service to all wholesale partners.
Key Responsibilities Customer Service & Order Management
Act as the primary contact for wholesale accounts regarding order status, shipping updates, and delivery timelines
Support wholesale order management from entry to delivery, collaborating with operations teams to ensure accuracy
Communicate shipping schedules, delays, or pull‑forward opportunities to wholesale customers
Process order changes, cancellations, and updates within ERP systems (WinFashion)
Assist with drop shipments, cross‑dock shipments, and direct‑to‑vendor deliveries as needed
Manage credit card processing, wire payment coordination, and factor account communications
Troubleshoot EDI order issues and ensure order transmission accuracy
Assist with chargeback prevention and resolution
Maintain accurate customer account information and order history
Logistics Coordination & Documentation
Verify shipment bookings from factories with freight forwarders and confirm schedules
Route outbound wholesale orders based on retailer‑specific requirements and shipping windows
Submit ASN (Advance Shipping Notices), CUT POs, and updated style catalogues to Warehouse Management Systems (WMS)
Review and resolve issues with packaging, labeling, and customs clearance to ensure smooth international and domestic shipments
Liaise with logistics partners, 3PL warehouses, and freight forwarders to track and troubleshoot shipments
Manage order routing, delivery scheduling, and VAS needs
Qualifications
1+ years of experience in wholesale customer service, order management, or account coordination — fashion or consumer goods industry preferred
Strong understanding of wholesale fulfillment processes and logistics coordination
Experience with ERP systems, preferably WinFashion, and wholesale routing platforms
Familiarity with EDI platforms and order flow
Proficient in Excel and basic reporting tools
Detail‑oriented with excellent organizational and communication skills
Ability to manage multiple priorities in a fast‑paced environment
Based in or able to work on‑site in Downtown Los Angeles (DTLA)
Why Join Re/Done?
Opportunity to shape operational processes in a fast‑growing, globally recognized fashion brand
Collaborative, entrepreneurial work environment
Competitive salary and benefits
Seniority level
Entry level
Employment type
Part‑time
Job Function
Customer Service and Administrative
Industries
Wholesale Import and Export and Wholesale
#J-18808-Ljbffr
Key Responsibilities Customer Service & Order Management
Act as the primary contact for wholesale accounts regarding order status, shipping updates, and delivery timelines
Support wholesale order management from entry to delivery, collaborating with operations teams to ensure accuracy
Communicate shipping schedules, delays, or pull‑forward opportunities to wholesale customers
Process order changes, cancellations, and updates within ERP systems (WinFashion)
Assist with drop shipments, cross‑dock shipments, and direct‑to‑vendor deliveries as needed
Manage credit card processing, wire payment coordination, and factor account communications
Troubleshoot EDI order issues and ensure order transmission accuracy
Assist with chargeback prevention and resolution
Maintain accurate customer account information and order history
Logistics Coordination & Documentation
Verify shipment bookings from factories with freight forwarders and confirm schedules
Route outbound wholesale orders based on retailer‑specific requirements and shipping windows
Submit ASN (Advance Shipping Notices), CUT POs, and updated style catalogues to Warehouse Management Systems (WMS)
Review and resolve issues with packaging, labeling, and customs clearance to ensure smooth international and domestic shipments
Liaise with logistics partners, 3PL warehouses, and freight forwarders to track and troubleshoot shipments
Manage order routing, delivery scheduling, and VAS needs
Qualifications
1+ years of experience in wholesale customer service, order management, or account coordination — fashion or consumer goods industry preferred
Strong understanding of wholesale fulfillment processes and logistics coordination
Experience with ERP systems, preferably WinFashion, and wholesale routing platforms
Familiarity with EDI platforms and order flow
Proficient in Excel and basic reporting tools
Detail‑oriented with excellent organizational and communication skills
Ability to manage multiple priorities in a fast‑paced environment
Based in or able to work on‑site in Downtown Los Angeles (DTLA)
Why Join Re/Done?
Opportunity to shape operational processes in a fast‑growing, globally recognized fashion brand
Collaborative, entrepreneurial work environment
Competitive salary and benefits
Seniority level
Entry level
Employment type
Part‑time
Job Function
Customer Service and Administrative
Industries
Wholesale Import and Export and Wholesale
#J-18808-Ljbffr