Cengage
Why consider this job opportunity
Employer Industry: Education Technology
Salary up to $115,200.00
Opportunity for career advancement and growth within the organization
Comprehensive Total Rewards package to support and empower employees
Inclusive and engaging workplace culture that values diverse perspectives
Chance to make a direct impact on student success and learning experiences
Collaborate with cross‑functional teams to drive innovation and customer satisfaction
Job Responsibilities
Manage and develop a customer‑centric team, setting clear performance expectations and providing ongoing coaching
Implement campaign strategies to achieve customer retention and sales goals through effective planning and tracking
Oversee and cultivate customer relationships, providing strategic guidance to meet their needs and achieve upsells
Collaborate with internal and external partners to address gaps and implement solutions for customer satisfaction
Analyze customer success metrics and team performance, providing insights for continuous improvement
Qualifications
Minimum of 5 years of experience in customer success or account management roles; bachelor's degree preferred
Proven leadership experience in managing initiatives, projects, or teams
Results‑driven mentality with a record of achieving team goals and customer satisfaction
Ability to build a supportive and motivated team culture focused on skills development
Strong communication skills, both written and verbal, to effectively engage teams and customers
Preferred Qualifications
Experience with eLearning and online homework digital solutions/platforms
Familiarity with CRM systems and ability to grasp technical concepts
Analytical skills to measure and report on team performance metrics
#EducationTechnology #CustomerSuccess #CareerGrowth #InclusiveWorkplace #DigitalSolutions
Equal Opportunity & Privacy Statement We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr
Salary up to $115,200.00
Opportunity for career advancement and growth within the organization
Comprehensive Total Rewards package to support and empower employees
Inclusive and engaging workplace culture that values diverse perspectives
Chance to make a direct impact on student success and learning experiences
Collaborate with cross‑functional teams to drive innovation and customer satisfaction
Job Responsibilities
Manage and develop a customer‑centric team, setting clear performance expectations and providing ongoing coaching
Implement campaign strategies to achieve customer retention and sales goals through effective planning and tracking
Oversee and cultivate customer relationships, providing strategic guidance to meet their needs and achieve upsells
Collaborate with internal and external partners to address gaps and implement solutions for customer satisfaction
Analyze customer success metrics and team performance, providing insights for continuous improvement
Qualifications
Minimum of 5 years of experience in customer success or account management roles; bachelor's degree preferred
Proven leadership experience in managing initiatives, projects, or teams
Results‑driven mentality with a record of achieving team goals and customer satisfaction
Ability to build a supportive and motivated team culture focused on skills development
Strong communication skills, both written and verbal, to effectively engage teams and customers
Preferred Qualifications
Experience with eLearning and online homework digital solutions/platforms
Familiarity with CRM systems and ability to grasp technical concepts
Analytical skills to measure and report on team performance metrics
#EducationTechnology #CustomerSuccess #CareerGrowth #InclusiveWorkplace #DigitalSolutions
Equal Opportunity & Privacy Statement We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr