1Password
Operations & Program Manager, Customer Success
1Password, Myrtle Point, Oregon, United States, 97458
Why consider this job opportunity
Salary up to $166,000 USD
Immediate participation in a comprehensive benefits program, including health, dental, and 401k
Generous paid time off and equity grant options
Opportunity for career advancement and growth within a leading cybersecurity firm
Flexible remote work environment with occasional travel for in-person engagements
Collaborative culture that prioritizes clear communication and employee feedback
What to Expect (Job Responsibilities)
Drive and scale Customer Success programs by building frameworks for customer discovery and engagement
Optimize AI-supported handoff workflows across Sales, Implementation, and Customer Success
Lead improvements in forecasting accuracy and develop operational guidance for Success teams
Serve as the operational and technical owner for key Customer Success systems
Develop rollout plans, training, and change-management strategies for new tools and processes
What is Required (Qualifications)
6+ years of experience in Customer Success operations, revenue operations, or related fields
Strong understanding of the customer lifecycle, including adoption, risk management, and renewals
Proven ability to optimize operational processes and create scalable frameworks
Experience collaborating with cross-functional teams to ensure customer journey alignment
Proficiency in data analysis and metrics tracking for performance assessment
How to Stand Out (Preferred Qualifications)
Experience with enablement materials such as playbooks and training documentation
Familiarity with AI-assisted workflows and forecasting methodologies
History of managing customer success-related initiatives effectively
#Cybersecurity #CustomerSuccess #RemoteWork #CareerGrowth #AIInnovation
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Immediate participation in a comprehensive benefits program, including health, dental, and 401k
Generous paid time off and equity grant options
Opportunity for career advancement and growth within a leading cybersecurity firm
Flexible remote work environment with occasional travel for in-person engagements
Collaborative culture that prioritizes clear communication and employee feedback
What to Expect (Job Responsibilities)
Drive and scale Customer Success programs by building frameworks for customer discovery and engagement
Optimize AI-supported handoff workflows across Sales, Implementation, and Customer Success
Lead improvements in forecasting accuracy and develop operational guidance for Success teams
Serve as the operational and technical owner for key Customer Success systems
Develop rollout plans, training, and change-management strategies for new tools and processes
What is Required (Qualifications)
6+ years of experience in Customer Success operations, revenue operations, or related fields
Strong understanding of the customer lifecycle, including adoption, risk management, and renewals
Proven ability to optimize operational processes and create scalable frameworks
Experience collaborating with cross-functional teams to ensure customer journey alignment
Proficiency in data analysis and metrics tracking for performance assessment
How to Stand Out (Preferred Qualifications)
Experience with enablement materials such as playbooks and training documentation
Familiarity with AI-assisted workflows and forecasting methodologies
History of managing customer success-related initiatives effectively
#Cybersecurity #CustomerSuccess #RemoteWork #CareerGrowth #AIInnovation
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr