NEOGOV
Why consider this job opportunity
Comprehensive benefits package including medical, dental, and vision for full-time employees
Generous PTO to support work-life balance
Remote working opportunities, providing flexibility
401K matching to help secure your financial future
Autonomy to grow and find your career path with supportive leadership
12-week paid parental leave for new parents
What to Expect (Job Responsibilities)
Maintain and configure customer-facing and operational platforms, ensuring stability and data integrity
Partner with Customer Success and Support Operations to streamline workflows and improve efficiency
Ensure accurate data flows between systems and create dashboards or reports for decision-making
Collaborate with IT, Product, and RevOps to ensure platforms are integrated and aligned with customer lifecycle
Develop user documentation, provide training, and support for the tools used by the teams
What is Required (Qualifications)
Bachelor’s Degree in Information Systems, Business Administration, or related field (or equivalent experience)
2–5 years of experience administering Gainsight products; familiarity with Salesforce, Jira, or similar tools is a plus
Knowledge of data integration tools and APIs
Experience with automation, workflow design, and process mapping
Strong documentation and knowledge management skills
How to Stand Out (Preferred Qualifications)
Experience in SaaS or technology-driven organizations
Gainsight certification is a plus
#SoftwareAsAService #CustomerSuccess #RemoteWork #CareerGrowth #InclusiveWorkplace
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Comprehensive benefits package including medical, dental, and vision for full-time employees
Generous PTO to support work-life balance
Remote working opportunities, providing flexibility
401K matching to help secure your financial future
Autonomy to grow and find your career path with supportive leadership
12-week paid parental leave for new parents
What to Expect (Job Responsibilities)
Maintain and configure customer-facing and operational platforms, ensuring stability and data integrity
Partner with Customer Success and Support Operations to streamline workflows and improve efficiency
Ensure accurate data flows between systems and create dashboards or reports for decision-making
Collaborate with IT, Product, and RevOps to ensure platforms are integrated and aligned with customer lifecycle
Develop user documentation, provide training, and support for the tools used by the teams
What is Required (Qualifications)
Bachelor’s Degree in Information Systems, Business Administration, or related field (or equivalent experience)
2–5 years of experience administering Gainsight products; familiarity with Salesforce, Jira, or similar tools is a plus
Knowledge of data integration tools and APIs
Experience with automation, workflow design, and process mapping
Strong documentation and knowledge management skills
How to Stand Out (Preferred Qualifications)
Experience in SaaS or technology-driven organizations
Gainsight certification is a plus
#SoftwareAsAService #CustomerSuccess #RemoteWork #CareerGrowth #InclusiveWorkplace
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr