Mercier Consultancy MD
German Speaking Customer Service Agent For Online Travel Agency - Work In Greece
Mercier Consultancy MD, New Bremen, Ohio, United States
German Speaking Customer Service Agent
Mercier Consultancy MD is pleased to announce a position for a German Speaking Customer Service Agent with a leading online travel agency. In this exciting role, you will have the opportunity to work in beautiful Greece, providing exceptional support to German-speaking clients as they navigate their travel needs and inquiries.
Responsibilities
Assist German-speaking customers through phone, email, and chat by addressing their questions related to travel bookings, itineraries, and services.
Provide detailed information about destinations, accommodations, and travel policies to enhance the customer experience.
Resolve customer complaints and issues efficiently, ensuring high levels of satisfaction.
Document customer interactions accurately in the CRM system to maintain quality customer service.
Collaborate with internal teams to facilitate seamless travel arrangements and service delivery.
Stay informed about travel trends, promotions, and company updates to provide timely support to clients.
Requirements
Fluency in German (both written and spoken); proficiency in English is advantageous.
Previous experience in customer service, preferably within the travel or hospitality industry.
Strong communication and interpersonal skills with a customer-focused approach.
Able to handle issues and conflicts with professionalism and empathy.
Proficient in using CRM systems and comfortable with standard office software.
Self‑motivated and able to work independently in a remote or hybrid environment.
A passion for travel and a desire to help others create memorable experiences.
Benefits
Competitive monthly salary.
Monthly performance bonus.
Fully paid training.
Health insurance.
Two extra salaries per year.
And much more.
Additional Information Seniority level: Entry level Employment type: Full‑time Job function: Customer Service
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Responsibilities
Assist German-speaking customers through phone, email, and chat by addressing their questions related to travel bookings, itineraries, and services.
Provide detailed information about destinations, accommodations, and travel policies to enhance the customer experience.
Resolve customer complaints and issues efficiently, ensuring high levels of satisfaction.
Document customer interactions accurately in the CRM system to maintain quality customer service.
Collaborate with internal teams to facilitate seamless travel arrangements and service delivery.
Stay informed about travel trends, promotions, and company updates to provide timely support to clients.
Requirements
Fluency in German (both written and spoken); proficiency in English is advantageous.
Previous experience in customer service, preferably within the travel or hospitality industry.
Strong communication and interpersonal skills with a customer-focused approach.
Able to handle issues and conflicts with professionalism and empathy.
Proficient in using CRM systems and comfortable with standard office software.
Self‑motivated and able to work independently in a remote or hybrid environment.
A passion for travel and a desire to help others create memorable experiences.
Benefits
Competitive monthly salary.
Monthly performance bonus.
Fully paid training.
Health insurance.
Two extra salaries per year.
And much more.
Additional Information Seniority level: Entry level Employment type: Full‑time Job function: Customer Service
#J-18808-Ljbffr