Mercier Consultancy MD
German Speaking Customer Service Agent For Automotive Industry - Work In Greece
Mercier Consultancy MD, New Bremen, Ohio, United States
German Speaking Customer Service Agent For Automotive Industry - Work In Greece
Base pay range
Mercier Consultancy MD is excited to announce an opportunity for a German Speaking Customer Service Agent in the automotive industry. This role allows you to work in Greece while providing exceptional support to German-speaking customers in a fast-paced and innovative environment. You will be the point of contact for clients seeking assistance with automotive products and services.
Responsibilities
Assist German-speaking customers via phone, email, and chat with inquiries related to automotive products and services
Provide product information, troubleshoot issues, and guide customers through the purchasing process
Resolve customer complaints efficiently and professionally, promoting customer satisfaction and loyalty
Document all customer interactions accurately in the CRM system to track feedback and service quality
Collaborate with internal teams to escalate and resolve technical issues as needed
Stay informed about the latest industry trends and automotive innovations to offer knowledgeable support
Requirements
Fluency in German (both written and spoken); proficiency in English is preferred
Experience in customer service, ideally within the automotive industry or related sectors
Strong communication and interpersonal skills, with a focus on delivering exceptional customer service
Ability to effectively troubleshoot issues and provide clear solutions to customers
Familiarity with CRM systems and standard office software
Self-motivated and comfortable working independently in a remote or hybrid environment
A passion for the automotive industry and a desire to provide high-quality service to clients
Benefits
Competitive Monthly
Monthly Performance Bonus
Fully Paid Training
Health Insurance
2 Extra Salaries Per Year
And Much More..
Seniority level Entry level
Employment type Full-time
Job function Customer Service
Industries IT Services and IT Consulting
#J-18808-Ljbffr
Responsibilities
Assist German-speaking customers via phone, email, and chat with inquiries related to automotive products and services
Provide product information, troubleshoot issues, and guide customers through the purchasing process
Resolve customer complaints efficiently and professionally, promoting customer satisfaction and loyalty
Document all customer interactions accurately in the CRM system to track feedback and service quality
Collaborate with internal teams to escalate and resolve technical issues as needed
Stay informed about the latest industry trends and automotive innovations to offer knowledgeable support
Requirements
Fluency in German (both written and spoken); proficiency in English is preferred
Experience in customer service, ideally within the automotive industry or related sectors
Strong communication and interpersonal skills, with a focus on delivering exceptional customer service
Ability to effectively troubleshoot issues and provide clear solutions to customers
Familiarity with CRM systems and standard office software
Self-motivated and comfortable working independently in a remote or hybrid environment
A passion for the automotive industry and a desire to provide high-quality service to clients
Benefits
Competitive Monthly
Monthly Performance Bonus
Fully Paid Training
Health Insurance
2 Extra Salaries Per Year
And Much More..
Seniority level Entry level
Employment type Full-time
Job function Customer Service
Industries IT Services and IT Consulting
#J-18808-Ljbffr