EY
ServiceNow Financial Services Transformation Leader - Senior Manager - Tech Cons
EY, Charlotte, North Carolina, United States, 28245
ServiceNow Financial Services Transformation Leader – Senior Manager – Tech Consulting (Open Location)
Join EY as a Senior Manager leading ServiceNow transformation for financial services clients.
Location:
Anywhere in Country
The Opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business. This client‑facing role offers opportunities to motivate and develop teams, establish and maintain client relationships, and grow consulting, technical and team leadership skills.
The role is pivotal in ensuring EY’s position as a leader in financial services. You will drive leading‑practice implementations, create strategic roadmaps, build and manage technology transformation projects and programs, and provide assurance to leadership by managing timelines, costs, and quality.
Your Key Responsibilities
Lead engagement delivery and manage client relationships on a daily basis.
Accountable for program/project management, ensuring all objectives are met.
Develop resource plans and budgets for engagements, managing engagement economics effectively.
Skills and Attributes for Success
Lead end‑to‑end ServiceNow implementations for financial services clients across applications and product suites.
Drive and support sales activities alongside EY pursuit teams, including proposal development and engagement estimates.
Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives.
Act as an engagement or workstream lead across all aspects of a ServiceNow ITOM/CMDB project including design, configuration, testing, and deployment.
Manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore consultants, developers, and testers.
Build and foster client relationships and demonstrate EY services value.
Excellent business acumen, fact‑based decision making, and conflict resolution.
Provide industry‑leading practice expertise for ServiceNow service management implementations.
Analyze a company’s service management capabilities and provide leading‑practice recommendations.
Lead client process design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models, including planning and status reporting.
Drive creation of sector‑focused offerings aligned with ServiceNow industry workflows.
Create high quality deliverables and project artefacts.
Qualifications
Bachelor’s degree required; Master’s degree preferred.
5–7 years of ServiceNow implementation experience.
Proven architectural leadership in ServiceNow with deep sector experience in financial services.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 3 of the following ServiceNow certifications:
Certified Implementation Specialist – Vulnerability Response
Certified Implementation Specialist – Hardware Asset Management
Certified Implementation Specialist – Discovery
Certified Implementation Specialist – CSM
Certified Implementation Specialist – Service Mapping
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills: executive communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
Experience leading teams and supervising others.
A valid driver’s license in the U.S.
Ability to travel up to 60%.
Ideal Additional Qualifications
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Certified Implementation Specialist – ITOM, HAM, or SAM.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
Performance analytics and reporting experience; certifications are a plus.
Employee Center, Legal Service Delivery, and Workplace Service Delivery experience; certifications are a plus.
What We Offer
Comprehensive compensation and benefits package with performance‑based rewards.
Hybrid working model: 40–60% in‑person client engagement.
Flexible vacation policy and a range of paid time off options.
Next Steps Apply today. EY accepts applications for this position on an ongoing basis.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, or disability status, in accordance with applicable law.
EY is committed to providing reasonable accommodations to qualified individuals with disabilities, including veterans with disabilities. For assistance applying online or to request an accommodation, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then Option 1 for candidate queries, and finally Option 2 for candidates with an inquiry that will route you to EY’s Talent Shared Services Team or email ssc.customersupport@ey.com.
Building a Better Working World EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
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Location:
Anywhere in Country
The Opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business. This client‑facing role offers opportunities to motivate and develop teams, establish and maintain client relationships, and grow consulting, technical and team leadership skills.
The role is pivotal in ensuring EY’s position as a leader in financial services. You will drive leading‑practice implementations, create strategic roadmaps, build and manage technology transformation projects and programs, and provide assurance to leadership by managing timelines, costs, and quality.
Your Key Responsibilities
Lead engagement delivery and manage client relationships on a daily basis.
Accountable for program/project management, ensuring all objectives are met.
Develop resource plans and budgets for engagements, managing engagement economics effectively.
Skills and Attributes for Success
Lead end‑to‑end ServiceNow implementations for financial services clients across applications and product suites.
Drive and support sales activities alongside EY pursuit teams, including proposal development and engagement estimates.
Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives.
Act as an engagement or workstream lead across all aspects of a ServiceNow ITOM/CMDB project including design, configuration, testing, and deployment.
Manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore consultants, developers, and testers.
Build and foster client relationships and demonstrate EY services value.
Excellent business acumen, fact‑based decision making, and conflict resolution.
Provide industry‑leading practice expertise for ServiceNow service management implementations.
Analyze a company’s service management capabilities and provide leading‑practice recommendations.
Lead client process design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models, including planning and status reporting.
Drive creation of sector‑focused offerings aligned with ServiceNow industry workflows.
Create high quality deliverables and project artefacts.
Qualifications
Bachelor’s degree required; Master’s degree preferred.
5–7 years of ServiceNow implementation experience.
Proven architectural leadership in ServiceNow with deep sector experience in financial services.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 3 of the following ServiceNow certifications:
Certified Implementation Specialist – Vulnerability Response
Certified Implementation Specialist – Hardware Asset Management
Certified Implementation Specialist – Discovery
Certified Implementation Specialist – CSM
Certified Implementation Specialist – Service Mapping
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills: executive communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
Experience leading teams and supervising others.
A valid driver’s license in the U.S.
Ability to travel up to 60%.
Ideal Additional Qualifications
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Certified Implementation Specialist – ITOM, HAM, or SAM.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
Performance analytics and reporting experience; certifications are a plus.
Employee Center, Legal Service Delivery, and Workplace Service Delivery experience; certifications are a plus.
What We Offer
Comprehensive compensation and benefits package with performance‑based rewards.
Hybrid working model: 40–60% in‑person client engagement.
Flexible vacation policy and a range of paid time off options.
Next Steps Apply today. EY accepts applications for this position on an ongoing basis.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, or disability status, in accordance with applicable law.
EY is committed to providing reasonable accommodations to qualified individuals with disabilities, including veterans with disabilities. For assistance applying online or to request an accommodation, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then Option 1 for candidate queries, and finally Option 2 for candidates with an inquiry that will route you to EY’s Talent Shared Services Team or email ssc.customersupport@ey.com.
Building a Better Working World EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
#J-18808-Ljbffr