EY
ServiceNow Financial Services Transformation Leader - Senior Manager - Tech Cons
EY, Fort Worth, Texas, United States, 76102
ServiceNow Financial Services Transformation Leader - Senior Manager - Tech Consulting-Open Location
Join to apply for the ServiceNow Financial Services Transformation Leader - Senior Manager - Tech Consulting-Open Location role at EY.
Overview In the digital economy, upgrading outdated processes, systems and information is vital. EY’s ServiceNow Consulting Senior Manager will lead the transformation of financial services clients, delivering competitive advantage through agile, efficient solutions for business decision‑making.
Key Responsibilities
Lead engagement delivery and manage client relationships on a daily basis.
Accountable for program/project management to ensure all objectives are met.
Develop resource plans and budgets for engagements, managing engagement economics effectively.
Skills and Attributes for Success
Lead end‑to‑end ServiceNow implementations for financial services clients across applications and product suites.
Drive and support sales activities alongside EY pursuit teams.
Lead and develop strategies for ServiceNow‑enabled transformations with senior client executives.
Act as an engagement or workstream lead across all aspects of ServiceNow ITOM/CMDB projects.
Manage 2–3 engagements and mentor multidisciplinary teams of 10+ resources.
Build and foster client relationships, demonstrating EY services value.
Provide industry‑leading practice expertise for ServiceNow service management implementations.
Analyze service management capabilities and provide leading‑practice recommendations.
Lead client process design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models, including planning, status reporting, budgets, risk and issue logs.
Drive creation of sector‑focused offerings aligned with ServiceNow Industry workflows.
Create high‑quality deliverables and project artifacts.
Qualifications
Bachelor’s degree required (4‑year degree); Master’s degree preferred.
5–7 years of relevant experience in ServiceNow implementation.
Proven architectural leadership in ServiceNow with deep sector experience in financial services.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 3 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – Vulnerability Response
ServiceNow Certified Implementation Specialist – Hardware Asset Management
ServiceNow Certified Implementation Specialist – Discovery
ServiceNow Certified Implementation Specialist – CSM
ServiceNow Certified Implementation Specialist – Service Mapping
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – executive communication, adaptability, problem solving, teamwork, relationship building, and organization.
Experience leading teams and supervising others.
Valid U.S. driver’s license.
Ability to travel up to 60%.
Ideally, You Will Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist – ITOM, HAM, or SAM.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
Performance analytics and reporting experience – certifications are a plus.
Experience in Employee Center, Legal Service Delivery, and Workplace Service Delivery – certifications are a plus.
What We Offer You
Comprehensive compensation and benefits package, including medical, dental, pension, and 401(k) plans.
Flexible hybrid work model with 40–60% in‑office expectations.
Flexible vacation policy and paid holidays.
Ready to Shape Your Future? Apply today. EY accepts applications for this position on an ongoing basis.
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Overview In the digital economy, upgrading outdated processes, systems and information is vital. EY’s ServiceNow Consulting Senior Manager will lead the transformation of financial services clients, delivering competitive advantage through agile, efficient solutions for business decision‑making.
Key Responsibilities
Lead engagement delivery and manage client relationships on a daily basis.
Accountable for program/project management to ensure all objectives are met.
Develop resource plans and budgets for engagements, managing engagement economics effectively.
Skills and Attributes for Success
Lead end‑to‑end ServiceNow implementations for financial services clients across applications and product suites.
Drive and support sales activities alongside EY pursuit teams.
Lead and develop strategies for ServiceNow‑enabled transformations with senior client executives.
Act as an engagement or workstream lead across all aspects of ServiceNow ITOM/CMDB projects.
Manage 2–3 engagements and mentor multidisciplinary teams of 10+ resources.
Build and foster client relationships, demonstrating EY services value.
Provide industry‑leading practice expertise for ServiceNow service management implementations.
Analyze service management capabilities and provide leading‑practice recommendations.
Lead client process design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models, including planning, status reporting, budgets, risk and issue logs.
Drive creation of sector‑focused offerings aligned with ServiceNow Industry workflows.
Create high‑quality deliverables and project artifacts.
Qualifications
Bachelor’s degree required (4‑year degree); Master’s degree preferred.
5–7 years of relevant experience in ServiceNow implementation.
Proven architectural leadership in ServiceNow with deep sector experience in financial services.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 3 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – Vulnerability Response
ServiceNow Certified Implementation Specialist – Hardware Asset Management
ServiceNow Certified Implementation Specialist – Discovery
ServiceNow Certified Implementation Specialist – CSM
ServiceNow Certified Implementation Specialist – Service Mapping
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – executive communication, adaptability, problem solving, teamwork, relationship building, and organization.
Experience leading teams and supervising others.
Valid U.S. driver’s license.
Ability to travel up to 60%.
Ideally, You Will Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist – ITOM, HAM, or SAM.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
Performance analytics and reporting experience – certifications are a plus.
Experience in Employee Center, Legal Service Delivery, and Workplace Service Delivery – certifications are a plus.
What We Offer You
Comprehensive compensation and benefits package, including medical, dental, pension, and 401(k) plans.
Flexible hybrid work model with 40–60% in‑office expectations.
Flexible vacation policy and paid holidays.
Ready to Shape Your Future? Apply today. EY accepts applications for this position on an ongoing basis.
#J-18808-Ljbffr