EY
ServiceNow Financial Services Transformation Leader - Senior Manager - Tech Cons
EY, Cleveland, Ohio, us, 44101
ServiceNow Financial Services Transformation Leader – Senior Manager – Tech Consulting‑Open Location
Location: Anywhere in Country
Overview:
As a ServiceNow Consulting Senior Manager, you will lead ServiceNow Transformation teams in a rapidly growing area of the business. This client‑facing role offers opportunities to motivate and develop teams, build client relationships, and drive EY’s position as a leader in financial services.
Your Key Responsibilities
Lead engagement delivery and manage client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Develop resource plans and budgets for engagements, managing engagement economics effectively.
Skills And Attributes for Success
Lead end‑to‑end ServiceNow implementations for financial services clients across ServiceNow applications and product suites.
Drive and support sales activities alongside EY pursuit teams including developing proposals, engagement estimates, and participating in sales presentations.
Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives on business case, transformation roadmap, detailed plans and solution architectures.
Act as an engagement or workstream lead across all aspects of a ServiceNow ITOM/CMDB project including design, configuration/development, testing and deployment.
Manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore resources.
Build and foster client relationships and demonstrate the value of EY services.
Provide industry‑leading practice expertise for ServiceNow service management implementations across business functions.
Drive the creation of sector‑focused offerings aligned with ServiceNow Industry workflows.
Deliver high‑quality deliverables and project artifacts.
To qualify for the role you must have
Bachelor’s degree required; Master’s degree preferred.
Typically, no less than 5‑7 years relevant experience in ServiceNow implementation.
Proven architectural leadership in ServiceNow with deep sector experience in financial services.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 3 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – Vulnerability Response, ServiceNow Certified Implementation Specialist – Hardware Asset Management, ServiceNow Certified Implementation Specialist – Discovery, ServiceNow Certified Implementation Specialist – CSM, ServiceNow Certified Implementation Specialist – Service Mapping .
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver's license valid in the U.S.
Ability to travel to meet client needs (up to 60%).
Ideally, you will also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist – ITOM, HAM, or SAM.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
Performance analytics and reporting experience – certifications are a plus.
Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus.
What We Offer
Comprehensive compensation and benefits package: base salary ranges ($171,600–$392,100 nationwide; $205,900–$445,700 for NYC Metro, Washington State, and California excluding Sacramento). Includes medical and dental coverage, pension and 401(k) plans, and paid time off.
Hybrid work model: Expect to work in person 40‑60% of the time on engagements.
Flexible vacation policy allowing you to decide your vacation time based on personal circumstances.
Equal Opportunity Employer EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.
Apply today. EY accepts applications for this position on an ongoing basis.
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Overview:
As a ServiceNow Consulting Senior Manager, you will lead ServiceNow Transformation teams in a rapidly growing area of the business. This client‑facing role offers opportunities to motivate and develop teams, build client relationships, and drive EY’s position as a leader in financial services.
Your Key Responsibilities
Lead engagement delivery and manage client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Develop resource plans and budgets for engagements, managing engagement economics effectively.
Skills And Attributes for Success
Lead end‑to‑end ServiceNow implementations for financial services clients across ServiceNow applications and product suites.
Drive and support sales activities alongside EY pursuit teams including developing proposals, engagement estimates, and participating in sales presentations.
Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives on business case, transformation roadmap, detailed plans and solution architectures.
Act as an engagement or workstream lead across all aspects of a ServiceNow ITOM/CMDB project including design, configuration/development, testing and deployment.
Manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore resources.
Build and foster client relationships and demonstrate the value of EY services.
Provide industry‑leading practice expertise for ServiceNow service management implementations across business functions.
Drive the creation of sector‑focused offerings aligned with ServiceNow Industry workflows.
Deliver high‑quality deliverables and project artifacts.
To qualify for the role you must have
Bachelor’s degree required; Master’s degree preferred.
Typically, no less than 5‑7 years relevant experience in ServiceNow implementation.
Proven architectural leadership in ServiceNow with deep sector experience in financial services.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 3 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – Vulnerability Response, ServiceNow Certified Implementation Specialist – Hardware Asset Management, ServiceNow Certified Implementation Specialist – Discovery, ServiceNow Certified Implementation Specialist – CSM, ServiceNow Certified Implementation Specialist – Service Mapping .
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver's license valid in the U.S.
Ability to travel to meet client needs (up to 60%).
Ideally, you will also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist – ITOM, HAM, or SAM.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
Performance analytics and reporting experience – certifications are a plus.
Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus.
What We Offer
Comprehensive compensation and benefits package: base salary ranges ($171,600–$392,100 nationwide; $205,900–$445,700 for NYC Metro, Washington State, and California excluding Sacramento). Includes medical and dental coverage, pension and 401(k) plans, and paid time off.
Hybrid work model: Expect to work in person 40‑60% of the time on engagements.
Flexible vacation policy allowing you to decide your vacation time based on personal circumstances.
Equal Opportunity Employer EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.
Apply today. EY accepts applications for this position on an ongoing basis.
#J-18808-Ljbffr