EY
ServiceNow Financial Services Transformation Leader - Senior Manager - Tech Cons
EY, Toledo, Ohio, United States, 43614
ServiceNow Financial Services Transformation Leader - Senior Manager - Tech Consulting-Open Location
Join to apply for the ServiceNow Financial Services Transformation Leader - Senior Manager - Tech Consulting-Open Location role at EY. Location: Anywhere in Country In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in a rapidly changing environment.
Some of the most prestigious businesses worldwide look to EY for authoritative, agile, and efficient solutions for business decision‑making.
As a ServiceNow Consulting Senior Manager you will play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges. The opportunity: You will lead ServiceNow Transformation teams in a rapidly growing area of the business.
It is a client‑facing role, where you will showcase your ability to motivate and develop teams and establish and maintain client relationships.
You will grow your consulting, technical and team leadership skills, and build relationships that define your career. This role is pivotal in ensuring EY’s position as a leader in financial services, driving leading‑practice implementations and creating strategic roadmaps that deliver measurable business outcomes.
You will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy.
You will provide assurance to leadership by managing timelines, costs, and quality while leading both technical and non‑technical project teams in the development and implementation of technology solutions and infrastructure. Your Key Responsibilities
As a Senior Manager, you will play a pivotal role in the effective management and delivery of complex processes, solutions, and projects.
You will navigate operational and organizational dynamics while maintaining a strong focus on quality and risk management.
Key responsibilities include: Leading engagement delivery and managing client relationships on a daily basis. Accountable for program/project management, ensuring that all objectives are met. Developing resource plans and budgets for engagements, managing engagement economics effectively. Skills And Attributes For Success
Lead end‑to‑end ServiceNow implementations for financial services clients across ServiceNow applications and product suites, ensuring projects are delivered on time and within budget, enabling both functional and technical excellence. Ability to drive and support sales activities alongside EY pursuit teams, including developing proposals, engagement estimates and participating in sales presentations. Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives on business cases, transformation roadmaps, detailed plans and solution architectures. Act as an engagement or workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery including design, configuration/development, testing and deployment phases. Manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore consultants, developers and testers. Build and foster client relationships, demonstrating the value of EY services. Excellent business acumen, making fact‑based decisions and resolving conflicts. Provide guidance and industry‑leading practice expertise for ServiceNow service management implementations across business functions (non‑IT), matching specific business objectives through process and technology transformation. Analyse a company's service‑management functional capabilities—people, process, and technology—to provide leading‑practice recommendations and contribute insights to strategic roadmaps. Lead client process‑design sessions and facilitate requirements workshops with functional and/or business‑process subject‑matter experts. Experience in waterfall and agile delivery models, including supporting management activities such as planning, status reporting, budgets and risk/issue logs. Drive the creation of sector‑focused offerings aligned with ServiceNow Industry workflows. Create high‑quality deliverables and project artifacts. To qualify for the role you must have
Bachelor’s degree required (4‑year degree); Master’s degree preferred. No less than 5‑7 years of ServiceNow implementation experience. Proven architectural leadership in ServiceNow with deep sector experience in financial services (Banking & Capital Markets, Insurance and/or Wealth & Asset Management). ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD). Minimum of 3 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – Vulnerability Response ServiceNow Certified Implementation Specialist – Hardware Asset Management ServiceNow Certified Implementation Specialist – Discovery ServiceNow Certified Implementation Specialist – CSM ServiceNow Certified Implementation Specialist – Service Mapping
5+ years of Big‑4 or equivalent consulting experience. Excellent soft skills—executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization. Experience leading teams and supervising others. Valid U.S. driver’s license. Ability to travel to meet client needs (up to 60%). Ideally, you will also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA). ServiceNow Certified Implementation Specialist – ITOM, HAM, or SAM. Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower). Performance analytics and reporting experience—certifications are a plus. Experience in Employee Center, Legal Service Delivery, and Workplace Service Delivery—certifications are a plus. What We Look For
We are interested in intellectually curious people, with a genuine passion for finding and implementing innovative ways to nurture growth.
You will need excellent communication and negotiation skills, and the ability to express big ideas to senior leaders, often without technical backgrounds.
If you are ready to take ownership of a team that is poised to lead the industry, this role is for you. What We Offer You
A comprehensive compensation and benefits package where you’re rewarded based on your performance and recognized for the value you bring to the business.
Base salary ranges for U.S. locations are $171,600–$392,100; for New York, Washington, and California (excluding Sacramento) $205,900–$445,700.
Salaries are determined by education, experience, skills and geography.
Total Rewards includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time‑off options. Hybrid model: most external, client‑serving roles work together in person 40‑60% of the time over the course of an engagement, project or year. Flexible vacation policy: you decide how much time off you need.
Additional time off for EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an ongoing basis. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and need assistance applying online or during any part of the application process, please call 1‑800‑EY‑HELP3 and select the appropriate options or email ssc.customersupport@ey.com.
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Join to apply for the ServiceNow Financial Services Transformation Leader - Senior Manager - Tech Consulting-Open Location role at EY. Location: Anywhere in Country In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in a rapidly changing environment.
Some of the most prestigious businesses worldwide look to EY for authoritative, agile, and efficient solutions for business decision‑making.
As a ServiceNow Consulting Senior Manager you will play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges. The opportunity: You will lead ServiceNow Transformation teams in a rapidly growing area of the business.
It is a client‑facing role, where you will showcase your ability to motivate and develop teams and establish and maintain client relationships.
You will grow your consulting, technical and team leadership skills, and build relationships that define your career. This role is pivotal in ensuring EY’s position as a leader in financial services, driving leading‑practice implementations and creating strategic roadmaps that deliver measurable business outcomes.
You will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy.
You will provide assurance to leadership by managing timelines, costs, and quality while leading both technical and non‑technical project teams in the development and implementation of technology solutions and infrastructure. Your Key Responsibilities
As a Senior Manager, you will play a pivotal role in the effective management and delivery of complex processes, solutions, and projects.
You will navigate operational and organizational dynamics while maintaining a strong focus on quality and risk management.
Key responsibilities include: Leading engagement delivery and managing client relationships on a daily basis. Accountable for program/project management, ensuring that all objectives are met. Developing resource plans and budgets for engagements, managing engagement economics effectively. Skills And Attributes For Success
Lead end‑to‑end ServiceNow implementations for financial services clients across ServiceNow applications and product suites, ensuring projects are delivered on time and within budget, enabling both functional and technical excellence. Ability to drive and support sales activities alongside EY pursuit teams, including developing proposals, engagement estimates and participating in sales presentations. Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives on business cases, transformation roadmaps, detailed plans and solution architectures. Act as an engagement or workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery including design, configuration/development, testing and deployment phases. Manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore consultants, developers and testers. Build and foster client relationships, demonstrating the value of EY services. Excellent business acumen, making fact‑based decisions and resolving conflicts. Provide guidance and industry‑leading practice expertise for ServiceNow service management implementations across business functions (non‑IT), matching specific business objectives through process and technology transformation. Analyse a company's service‑management functional capabilities—people, process, and technology—to provide leading‑practice recommendations and contribute insights to strategic roadmaps. Lead client process‑design sessions and facilitate requirements workshops with functional and/or business‑process subject‑matter experts. Experience in waterfall and agile delivery models, including supporting management activities such as planning, status reporting, budgets and risk/issue logs. Drive the creation of sector‑focused offerings aligned with ServiceNow Industry workflows. Create high‑quality deliverables and project artifacts. To qualify for the role you must have
Bachelor’s degree required (4‑year degree); Master’s degree preferred. No less than 5‑7 years of ServiceNow implementation experience. Proven architectural leadership in ServiceNow with deep sector experience in financial services (Banking & Capital Markets, Insurance and/or Wealth & Asset Management). ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD). Minimum of 3 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – Vulnerability Response ServiceNow Certified Implementation Specialist – Hardware Asset Management ServiceNow Certified Implementation Specialist – Discovery ServiceNow Certified Implementation Specialist – CSM ServiceNow Certified Implementation Specialist – Service Mapping
5+ years of Big‑4 or equivalent consulting experience. Excellent soft skills—executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization. Experience leading teams and supervising others. Valid U.S. driver’s license. Ability to travel to meet client needs (up to 60%). Ideally, you will also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA). ServiceNow Certified Implementation Specialist – ITOM, HAM, or SAM. Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower). Performance analytics and reporting experience—certifications are a plus. Experience in Employee Center, Legal Service Delivery, and Workplace Service Delivery—certifications are a plus. What We Look For
We are interested in intellectually curious people, with a genuine passion for finding and implementing innovative ways to nurture growth.
You will need excellent communication and negotiation skills, and the ability to express big ideas to senior leaders, often without technical backgrounds.
If you are ready to take ownership of a team that is poised to lead the industry, this role is for you. What We Offer You
A comprehensive compensation and benefits package where you’re rewarded based on your performance and recognized for the value you bring to the business.
Base salary ranges for U.S. locations are $171,600–$392,100; for New York, Washington, and California (excluding Sacramento) $205,900–$445,700.
Salaries are determined by education, experience, skills and geography.
Total Rewards includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time‑off options. Hybrid model: most external, client‑serving roles work together in person 40‑60% of the time over the course of an engagement, project or year. Flexible vacation policy: you decide how much time off you need.
Additional time off for EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an ongoing basis. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and need assistance applying online or during any part of the application process, please call 1‑800‑EY‑HELP3 and select the appropriate options or email ssc.customersupport@ey.com.
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