S&P Global
Overview
We are hiring an Implementation Project Manager to guide new customers through the implementation lifecycle and onto our technology platform. The role focuses on improving implementation procedures and tooling, ensuring efficient operations, and coordinating with internal and external stakeholders.
Responsibilities
Guide new customers through the implementation lifecycle onto the technology platform.
Conduct analyses and assess team practices to improve efficiency.
Improve implementation procedures and tooling for a seamless process.
Communicate action plans, status, next steps and proposed solutions with stakeholders.
Assist management with ticket escalation, process improvements, and liaison across the Product organization.
Mentor new team members.
Consolidate, improve, and modify Onboarding Playbook Documentation.
Own and manage the onboarding process for new customers.
Query and extract data using SQL, C#, and Python.
Communicate status updates and next steps via phone and email.
Obtain customer data, ingest it into systems, test quality and functionality.
Manage multiple ongoing projects and client‑facing communication.
Resolve support tickets, explain breakdowns, and suggest process improvements.
Serve as initial escalation point for support tickets when needed.
Collaborate with other teams to meet or exceed SLAs.
Communicate clearly and ensure others’ priorities are considered.
Apply critical thinking and solutions to problems.
Use judgment to identify and resolve day‑to‑day problems.
Recognize setbacks and risks, escalating as needed.
Become SME in the dealership management system and data extraction topics.
Prioritize and manage concurrent work streams with minimal supervision.
Suggest and implement process improvements.
Assist in building Salesforce reports for business needs.
Qualifications
2+ years of relevant professional experience in a fast‑moving company or the auto industry.
Experience leading a team and/or a process.
Strong project management skills with accountability for deadlines.
Strong interpersonal and communication skills for leading complex discussions.
Comfortable with technology and process‑based tools.
Proficient in Microsoft Office 365.
Intermediate knowledge of SQL / Google BigQuery.
Power BI experience is a plus.
Salesforce.com experience.
Project Management experience is a plus.
Natural leader and team player.
Collaborative and solutions oriented.
Clear and succinct verbal and written communicator.
Enjoys process and mastery of technical detail.
Proactive, assumes ownership.
Right to Work Requirements This role is limited to candidates with indefinite right to work within the USA or Canada.
Compensation & Benefits (US Applicants Only) Base salary range: $53,084 to $109,089, adjusted by location and experience. Additional benefits include annual incentive plan, health and wellness coverage, flexible downtime, learning resources, retirement planning, student loan contribution, and family‑friendly perks. For full benefits details visit
S&P Global Benefits .
Location Virtual, Mississippi, United States
Contact & Equal Opportunity S&P Global is an equal opportunity employer. For EEO compliance, contact EEO Compliance at EEO.Compliance@spglobal.com.
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Responsibilities
Guide new customers through the implementation lifecycle onto the technology platform.
Conduct analyses and assess team practices to improve efficiency.
Improve implementation procedures and tooling for a seamless process.
Communicate action plans, status, next steps and proposed solutions with stakeholders.
Assist management with ticket escalation, process improvements, and liaison across the Product organization.
Mentor new team members.
Consolidate, improve, and modify Onboarding Playbook Documentation.
Own and manage the onboarding process for new customers.
Query and extract data using SQL, C#, and Python.
Communicate status updates and next steps via phone and email.
Obtain customer data, ingest it into systems, test quality and functionality.
Manage multiple ongoing projects and client‑facing communication.
Resolve support tickets, explain breakdowns, and suggest process improvements.
Serve as initial escalation point for support tickets when needed.
Collaborate with other teams to meet or exceed SLAs.
Communicate clearly and ensure others’ priorities are considered.
Apply critical thinking and solutions to problems.
Use judgment to identify and resolve day‑to‑day problems.
Recognize setbacks and risks, escalating as needed.
Become SME in the dealership management system and data extraction topics.
Prioritize and manage concurrent work streams with minimal supervision.
Suggest and implement process improvements.
Assist in building Salesforce reports for business needs.
Qualifications
2+ years of relevant professional experience in a fast‑moving company or the auto industry.
Experience leading a team and/or a process.
Strong project management skills with accountability for deadlines.
Strong interpersonal and communication skills for leading complex discussions.
Comfortable with technology and process‑based tools.
Proficient in Microsoft Office 365.
Intermediate knowledge of SQL / Google BigQuery.
Power BI experience is a plus.
Salesforce.com experience.
Project Management experience is a plus.
Natural leader and team player.
Collaborative and solutions oriented.
Clear and succinct verbal and written communicator.
Enjoys process and mastery of technical detail.
Proactive, assumes ownership.
Right to Work Requirements This role is limited to candidates with indefinite right to work within the USA or Canada.
Compensation & Benefits (US Applicants Only) Base salary range: $53,084 to $109,089, adjusted by location and experience. Additional benefits include annual incentive plan, health and wellness coverage, flexible downtime, learning resources, retirement planning, student loan contribution, and family‑friendly perks. For full benefits details visit
S&P Global Benefits .
Location Virtual, Mississippi, United States
Contact & Equal Opportunity S&P Global is an equal opportunity employer. For EEO compliance, contact EEO Compliance at EEO.Compliance@spglobal.com.
#J-18808-Ljbffr