Kimberton Whole Foods
Customer Service Team Lead- Full-Time
Kimberton Whole Foods, Exton, Pennsylvania, United States, 19341
Customer Service Team Lead – Full-Time
Kimberton Whole Foods is a family‑owned grocery store that has been connecting communities with locally sourced, natural, and organic products for over 30 years. We are excited to open our Eagleview location in Spring 2026 and are looking for a motivated, career‑minded Customer Service Team Lead to help build a strong, collaborative team.
Schedule Full‑time, 40 hours per week. Eight‑hour shifts, five days per week.
Availability Availability to work opening, closing, and midday shifts, supporting the store hours of 8 am – 8 pm.
Hourly Pay $20 – $25, depending on experience.
Benefits
Extensive Medical Coverage
Vision Plan
Dental Plan
25% store‑wide discount
Employer‑paid short‑term disability
Employer‑paid long‑term disability
Employer‑paid life insurance
Employer‑paid AD&D
Voluntary life insurance
Employee assistance program
Flexible spending account – healthcare & dependent care
401(k) with 3% match after one year and at least 1,000 hours worked
Paid time off
Daily Operations
Provides exceptional customer service while acting as a role model for fellow team members
Ensures accuracy and security of all monies received by upholding money‑handling procedures, checking deposit paperwork, providing team members with balance over/shorts and counting drawers
Schedules daily coverage of cashier shifts
Manages and controls labor costs for the team
Develops and maintains cashier training manual; updates the manual
Submits orders for all register and store supplies
Ensures cashier team is aware of any price changes, specials and policy or procedure changes within the store
Coordinates tasks for front‑end team members when there are no customers at the checkout
Completes all special orders and fully understands the return policy
Works on the front end and with other department managers/team members as needed
Team & Leadership
Participates in evaluation, coaching and development of cashier team members in collaboration with the store manager
Supports store experience by upholding KWF guidelines for staff appearance, energy, quality and cleanliness
Ensures team‑member development including on‑the‑job training, supervision and support
Participates in scheduled management and departmental meetings to ensure core operational functions are followed
Servant leader; fosters team development and cohesion through service to each other
Key Attributes
Excellent communication skills: oral and written
Strong analytical and mathematical capabilities
Organized and strong attention to detail
Ability to handle multiple demands, keeps calm under pressure
Motivated to work a flexible schedule including nights and weekends
Familiarity with natural foods
Thrives in leading a team in a fast‑paced work environment
Requirements Physical Capabilities
Full sense range (vision, hearing and sense of smell) – ability to read product labels, distinguish colour & smell for quality control and to communicate with customers and co‑workers
Lifting, gripping and carrying objects up to 50‑75 pounds frequently, including boxes, cans, tools and other products
Stooping, squatting, & kneeling – stoop and manoeuvre to pick up boxes from shelving and carts
Walking – short distances to bring items from miscellaneous areas
Standing – prolonged standing
Work environment – movement‑based with the majority of time being in motion (walking & standing) rather than sedentary (sitting)
Climate – ability to work in cold environments (cooler, freezer, back‑stock area) and handle cold products for extended periods of time on a regular basis
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Retail
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Schedule Full‑time, 40 hours per week. Eight‑hour shifts, five days per week.
Availability Availability to work opening, closing, and midday shifts, supporting the store hours of 8 am – 8 pm.
Hourly Pay $20 – $25, depending on experience.
Benefits
Extensive Medical Coverage
Vision Plan
Dental Plan
25% store‑wide discount
Employer‑paid short‑term disability
Employer‑paid long‑term disability
Employer‑paid life insurance
Employer‑paid AD&D
Voluntary life insurance
Employee assistance program
Flexible spending account – healthcare & dependent care
401(k) with 3% match after one year and at least 1,000 hours worked
Paid time off
Daily Operations
Provides exceptional customer service while acting as a role model for fellow team members
Ensures accuracy and security of all monies received by upholding money‑handling procedures, checking deposit paperwork, providing team members with balance over/shorts and counting drawers
Schedules daily coverage of cashier shifts
Manages and controls labor costs for the team
Develops and maintains cashier training manual; updates the manual
Submits orders for all register and store supplies
Ensures cashier team is aware of any price changes, specials and policy or procedure changes within the store
Coordinates tasks for front‑end team members when there are no customers at the checkout
Completes all special orders and fully understands the return policy
Works on the front end and with other department managers/team members as needed
Team & Leadership
Participates in evaluation, coaching and development of cashier team members in collaboration with the store manager
Supports store experience by upholding KWF guidelines for staff appearance, energy, quality and cleanliness
Ensures team‑member development including on‑the‑job training, supervision and support
Participates in scheduled management and departmental meetings to ensure core operational functions are followed
Servant leader; fosters team development and cohesion through service to each other
Key Attributes
Excellent communication skills: oral and written
Strong analytical and mathematical capabilities
Organized and strong attention to detail
Ability to handle multiple demands, keeps calm under pressure
Motivated to work a flexible schedule including nights and weekends
Familiarity with natural foods
Thrives in leading a team in a fast‑paced work environment
Requirements Physical Capabilities
Full sense range (vision, hearing and sense of smell) – ability to read product labels, distinguish colour & smell for quality control and to communicate with customers and co‑workers
Lifting, gripping and carrying objects up to 50‑75 pounds frequently, including boxes, cans, tools and other products
Stooping, squatting, & kneeling – stoop and manoeuvre to pick up boxes from shelving and carts
Walking – short distances to bring items from miscellaneous areas
Standing – prolonged standing
Work environment – movement‑based with the majority of time being in motion (walking & standing) rather than sedentary (sitting)
Climate – ability to work in cold environments (cooler, freezer, back‑stock area) and handle cold products for extended periods of time on a regular basis
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Retail
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