Fora Travel
About Fora
Fora is the modern travel agency redefining what it means to be a travel advisor. We are a next-generation platform that offers a business‑in‑a‑box solution combining cutting‑edge technology, personalized training, a vibrant community, and exclusive industry partnerships—all designed to empower anyone with a passion for travel to build a thriving business.
Our mission is to power the next generation of travel entrepreneurs to transform their love of travel into a fulfilling career, offering unparalleled flexibility, autonomy, and support. Since our founding in 2021 by experienced travel entrepreneurs Henley Vazquez, Jake Peters, and Evan Frank, Fora has grown to a team of 130+ full‑time employees in downtown New York City. We recently closed a $60 million Series B and C investment round, led by Thrive Capital and Insight Partners.
About The Role The Senior Manager, Flight Operations owns the end‑to‑end management of the Flights Desk, ensuring it operates smoothly, efficiently, and at a consistently high standard for advisors and the internal team. Reporting to the Head of Flights, this role combines people leadership, operational ownership, and strategic problem solving. You will lead an offshore team, serve as the primary decision maker for complex advisor needs, and design scalable processes as the business and self‑booking capabilities evolve. This is a highly visible, hands‑on leadership role for someone who thrives on ownership, variety, and building operational excellence.
Key Responsibilities
Lead and manage the Flights Desk team, including performance management, scheduling, coverage, policies, and day‑to‑day operations.
Act as the primary owner for advisor escalations, making decisions on complex or sensitive flight‑related cases.
Own and continuously improve workflows, tools, and documentation to drive efficiency, clarity, and consistency.
Partner cross‑functionally with Product Operations, Communications, and Finance to ensure alignment and smooth execution.
Drive improvements to advisor turnaround times and overall service quality.
Identify, prioritize, and execute high‑impact process improvements as the business evolves.
Track and analyze performance metrics including volume, turnaround time, escalation trends, and efficiency gains.
Support training, knowledge sharing, and documentation to strengthen team performance and advisor experience.
Requirements
5‑8+ years of relevant work experience.
Strong customer service background with demonstrated tact and empathy in advisor or client‑facing environments.
Proven experience leading and managing operational teams with a high degree of ownership and accountability.
Excellent problem‑solving and process improvement skills with the ability to think both strategically and tactically.
Strong written and verbal communication skills with high attention to detail.
Self‑starter comfortable working independently and taking initiative.
Ability to operate effectively in a fast‑moving, ambiguous environment.
Strong organizational and analytical skills.
Experience with scheduling, workflow design, and operational scaling.
Authorized to work in the US and currently based in NYC or willing to relocate.
Strongly Preferred
Familiarity with Sabre or other GDS systems and advanced Excel skills are a plus but coachable.
MBA or other relevant advanced degree.
Compensation Compensation for this role varies based on experience, with an indicative range of $110K–$160K plus equity. Final compensation will depend on the level at which the candidate is hired, as we’re considering multiple levels for this role.
Benefits
Unlimited vacation
Health Insurance (including an option completely covered by Fora HQ)
Dental & Vision Insurance
Wellhub Memberships
401(k) plan with company match
Commuter Benefits
Supplemental Life Insurance
Stock Options
This role is based in our beautiful New York City office (Tribeca/Fiddler's Lake) with lots of natural light and great views.
Our Values
We’re forging our own path
– We’re not interested in maintaining the status quo.
We’re stronger together
– Community is our cornerstone and collective power is our strength.
We believe in technology
– We think AI, bold investments, and a world‑class data infrastructure will transform the work of our advisors.
We’re here to serve
– We operate in service of our community, prioritizing their best interest every step of the way.
We mean business
– Fora balances fun, meaningful work, and serious travel business.
Work Authorization You must have authorization to work in the United States. Fora is unable to assist applicants with obtaining work authorization.
Equal Opportunity Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.
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Our mission is to power the next generation of travel entrepreneurs to transform their love of travel into a fulfilling career, offering unparalleled flexibility, autonomy, and support. Since our founding in 2021 by experienced travel entrepreneurs Henley Vazquez, Jake Peters, and Evan Frank, Fora has grown to a team of 130+ full‑time employees in downtown New York City. We recently closed a $60 million Series B and C investment round, led by Thrive Capital and Insight Partners.
About The Role The Senior Manager, Flight Operations owns the end‑to‑end management of the Flights Desk, ensuring it operates smoothly, efficiently, and at a consistently high standard for advisors and the internal team. Reporting to the Head of Flights, this role combines people leadership, operational ownership, and strategic problem solving. You will lead an offshore team, serve as the primary decision maker for complex advisor needs, and design scalable processes as the business and self‑booking capabilities evolve. This is a highly visible, hands‑on leadership role for someone who thrives on ownership, variety, and building operational excellence.
Key Responsibilities
Lead and manage the Flights Desk team, including performance management, scheduling, coverage, policies, and day‑to‑day operations.
Act as the primary owner for advisor escalations, making decisions on complex or sensitive flight‑related cases.
Own and continuously improve workflows, tools, and documentation to drive efficiency, clarity, and consistency.
Partner cross‑functionally with Product Operations, Communications, and Finance to ensure alignment and smooth execution.
Drive improvements to advisor turnaround times and overall service quality.
Identify, prioritize, and execute high‑impact process improvements as the business evolves.
Track and analyze performance metrics including volume, turnaround time, escalation trends, and efficiency gains.
Support training, knowledge sharing, and documentation to strengthen team performance and advisor experience.
Requirements
5‑8+ years of relevant work experience.
Strong customer service background with demonstrated tact and empathy in advisor or client‑facing environments.
Proven experience leading and managing operational teams with a high degree of ownership and accountability.
Excellent problem‑solving and process improvement skills with the ability to think both strategically and tactically.
Strong written and verbal communication skills with high attention to detail.
Self‑starter comfortable working independently and taking initiative.
Ability to operate effectively in a fast‑moving, ambiguous environment.
Strong organizational and analytical skills.
Experience with scheduling, workflow design, and operational scaling.
Authorized to work in the US and currently based in NYC or willing to relocate.
Strongly Preferred
Familiarity with Sabre or other GDS systems and advanced Excel skills are a plus but coachable.
MBA or other relevant advanced degree.
Compensation Compensation for this role varies based on experience, with an indicative range of $110K–$160K plus equity. Final compensation will depend on the level at which the candidate is hired, as we’re considering multiple levels for this role.
Benefits
Unlimited vacation
Health Insurance (including an option completely covered by Fora HQ)
Dental & Vision Insurance
Wellhub Memberships
401(k) plan with company match
Commuter Benefits
Supplemental Life Insurance
Stock Options
This role is based in our beautiful New York City office (Tribeca/Fiddler's Lake) with lots of natural light and great views.
Our Values
We’re forging our own path
– We’re not interested in maintaining the status quo.
We’re stronger together
– Community is our cornerstone and collective power is our strength.
We believe in technology
– We think AI, bold investments, and a world‑class data infrastructure will transform the work of our advisors.
We’re here to serve
– We operate in service of our community, prioritizing their best interest every step of the way.
We mean business
– Fora balances fun, meaningful work, and serious travel business.
Work Authorization You must have authorization to work in the United States. Fora is unable to assist applicants with obtaining work authorization.
Equal Opportunity Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.
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