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Terminix International

Branch Support Coordinator

Terminix International, Albany, New York, United States

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Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Key Performance Indicators

Assists with achieving Customer Retention Targets

Assists with achieving NPS/ CVC Results

Assists with achieving APBITA Targets

Assists with achieving Revenue Targets

Assists with achieving AR/ DSO Targets

Principal Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and essential job functions include but are not limited to the following:

General Admin Tasks

Responsible for the day to day branch administrative duties such as customer experience, billing and invoicing, maintaining system records, scheduling, sales entry, etc.

Responsible for Accounts Payable processes including creating POs and coding/ processing bills.

Responsible for Accounts Receivable processes including partnering with collection team, credit requests, refunds, and price changes, and pulling invoices as appropriate.

Customer contract management (database, price increases, new agreements).

Responsible for Office Supply Inventory.

Responsible for WDS Support (sales entry, routing, client contact info & client inventory updates).

Successfully supports branches in other assigned functions as delegated.

Admin/ Warehouse Tasks

Maintaining adequate inventories of all supplies alongside the Warehouse manager (if applicable).

Maintains Branch Holiday Pipeline.

WDS Support (Sales Delivery Tickets, Replacement Tickets/ Blooming Tickets; Master Blooming Schedules).

Admin Month End Tasks

Assist with Commission SOP.

Manage/ Assist with MUR Reporting.

Physical Inventory Processes (WDS).

CANDIDATE SUMMARY Required Experience

3-5 years business administrative experience preferred.

Skill with Google Suite Preferred.

Experience supervising others preferred.

Required Leadership Traits and Characteristics

Excellent listening and communication skills.

Excellent customer service skills.

Skill in written and verbal communications.

Skill in organisation and time management - ability to work on multiple tasks, and take direction from multiple departments at one time.

Skill in providing timely and clear and concise feedback.

Attention to detail and analytical skills.

Customer focus and growth mindset.

Outstanding problem-solving abilities.

The ability to handle stress and stress related situations.

The ability to work independently, taking the initiative.

Formal Education, Qualifications or Training

High school diploma or GED required.

3-5 years experience in a similar administrative role preferred.

Base Pay Range Hourly: $19.00 - $26.00

While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).

Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes:

Professional and Personal Growth: Multiple avenues to grow your career.

Training and development programs available.

Tuition Reimbursement benefits (for FT Colleagues).

Health and Wellness

Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1.

Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more.

Savings and Retirement

401(k) retirement plan with company-matching contributions.

Work-Life Balance

Vacation days & sick days.

Company-paid holidays & floating holidays.

A company mindset that prioritizes health, safety, and flexibility.

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

California residents click

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to review your privacy rights.

By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

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