EY
ServiceNow Financial Services Transformation Leader - Senior Manager - Tech Cons
EY, Las Vegas, Nevada, us, 89105
ServiceNow Financial Services Transformation Leader – Senior Manager – Tech Consulting (Open Location)
Location: Anywhere in the United States
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
ServiceNow Senior Manager – Financial Services Transformation Leader In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why leading businesses look to us for authoritative, agile, and efficient solutions for decision‑making. As a ServiceNow Consulting Senior Manager you will play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges.
The Opportunity You will lead ServiceNow Transformation teams in this rapidly growing area of the business. It is a client‑facing role, giving you chances to showcase your ability to motivate and develop teams, establish and maintain client relationships, grow your consulting, technical, and leadership skills, and build relationships that define your career.
This role is pivotal in ensuring EY’s position as a leader in financial services, driving leading‑practice implementations and creating strategic roadmaps that deliver measurable business outcomes for our customers. You will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy, and provide assurance to leadership by managing timelines, costs, and quality.
Your Key Responsibilities
Lead engagement delivery and manage client relationships on a daily basis.
Accountable for program / project management, ensuring that all objectives are met.
Develop resource plans and budgets for engagements, managing engagement economics effectively.
Skills and Attributes for Success
Lead end‑to‑end ServiceNow implementations for financial services clients across ServiceNow applications and product suites, ensuring projects are delivered on time and within budget.
Drive and support sales activities alongside EY pursuit teams, including developing proposals, engagement estimates, and participating in sales presentations.
Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives on business cases, transformation roadmaps, detailed plans and solution architectures.
Act as an engagement or workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery, including design, configuration, development, testing, and deployment phases.
Manage 2–3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore resources (consultants, developers, testers).
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow service management implementations across business functions (non‑IT).
Analyze a company’s service management functional capabilities, people, process, and technology capabilities, provide leading‑practice recommendations and contribute insights to strategic roadmaps.
Lead client process‑design sessions and facilitate requirements workshops with functional and/or business process area subject‑matter resources.
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets, and risk and issue logs.
Drive the creation of sector‑focused offerings aligned with ServiceNow Industry workflows.
Create high‑quality deliverables and project artifacts.
To Qualify for the Role You Must Have
Bachelor’s degree required (4‑year degree); Master’s degree preferred.
Typically, no less than 5–7 years of relevant ServiceNow implementation experience.
Proven architectural leadership in ServiceNow with deep sector experience in financial services (Banking & Capital Markets, Insurance, and/or Wealth & Asset Management).
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of three of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – Vulnerability Response
ServiceNow Certified Implementation Specialist – Hardware Asset Management
ServiceNow Certified Implementation Specialist – Discovery
ServiceNow Certified Implementation Specialist – CSM
ServiceNow Certified Implementation Specialist – Service Mapping
5+ years of Big‑4 or equivalent consulting experience.
Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A valid driver’s license in the United States.
Ability to travel to meet client needs (up to 60%).
Ideally, You Will Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist – ITOM, HAM, or SAM.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
Performance analytics and reporting experience – certifications are a plus.
Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus.
What We Look For We seek intellectually curious people with a genuine passion for innovative solutions that nurture growth. You will need excellent communication and negotiation skills, and the ability to express big ideas to senior leaders who may not have a technical background. If you are ready to take ownership of a team poised to impact the industry, this role is for you.
What We Offer You
It includes a comprehensive compensation and benefits package. Base salary ranges are as follows:
All U.S. geographic locations – $171,600 to $392,100.
New York City Metro Area, Washington State and California (excluding Sacramento) – $205,900 to $445,700.
Additional benefits include medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Our expectation is that most people in client‑serving roles work together in person 40‑60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances, and you’ll be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed.
Are You Ready to Shape Your Future with Confidence? Apply today. The position is open and we accept applications on an ongoing basis.
EY focuses on high‑ethical standards and integrity among its employees, and expects all candidates to demonstrate these qualities.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or other legally protected basis, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and need assistance applying online or requesting accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then Option 1 for candidate queries, and finally Option 2 for candidates with an inquiry that will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other (Professional Services)
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At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
ServiceNow Senior Manager – Financial Services Transformation Leader In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why leading businesses look to us for authoritative, agile, and efficient solutions for decision‑making. As a ServiceNow Consulting Senior Manager you will play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges.
The Opportunity You will lead ServiceNow Transformation teams in this rapidly growing area of the business. It is a client‑facing role, giving you chances to showcase your ability to motivate and develop teams, establish and maintain client relationships, grow your consulting, technical, and leadership skills, and build relationships that define your career.
This role is pivotal in ensuring EY’s position as a leader in financial services, driving leading‑practice implementations and creating strategic roadmaps that deliver measurable business outcomes for our customers. You will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy, and provide assurance to leadership by managing timelines, costs, and quality.
Your Key Responsibilities
Lead engagement delivery and manage client relationships on a daily basis.
Accountable for program / project management, ensuring that all objectives are met.
Develop resource plans and budgets for engagements, managing engagement economics effectively.
Skills and Attributes for Success
Lead end‑to‑end ServiceNow implementations for financial services clients across ServiceNow applications and product suites, ensuring projects are delivered on time and within budget.
Drive and support sales activities alongside EY pursuit teams, including developing proposals, engagement estimates, and participating in sales presentations.
Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives on business cases, transformation roadmaps, detailed plans and solution architectures.
Act as an engagement or workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery, including design, configuration, development, testing, and deployment phases.
Manage 2–3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore resources (consultants, developers, testers).
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow service management implementations across business functions (non‑IT).
Analyze a company’s service management functional capabilities, people, process, and technology capabilities, provide leading‑practice recommendations and contribute insights to strategic roadmaps.
Lead client process‑design sessions and facilitate requirements workshops with functional and/or business process area subject‑matter resources.
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets, and risk and issue logs.
Drive the creation of sector‑focused offerings aligned with ServiceNow Industry workflows.
Create high‑quality deliverables and project artifacts.
To Qualify for the Role You Must Have
Bachelor’s degree required (4‑year degree); Master’s degree preferred.
Typically, no less than 5–7 years of relevant ServiceNow implementation experience.
Proven architectural leadership in ServiceNow with deep sector experience in financial services (Banking & Capital Markets, Insurance, and/or Wealth & Asset Management).
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of three of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – Vulnerability Response
ServiceNow Certified Implementation Specialist – Hardware Asset Management
ServiceNow Certified Implementation Specialist – Discovery
ServiceNow Certified Implementation Specialist – CSM
ServiceNow Certified Implementation Specialist – Service Mapping
5+ years of Big‑4 or equivalent consulting experience.
Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A valid driver’s license in the United States.
Ability to travel to meet client needs (up to 60%).
Ideally, You Will Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist – ITOM, HAM, or SAM.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
Performance analytics and reporting experience – certifications are a plus.
Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus.
What We Look For We seek intellectually curious people with a genuine passion for innovative solutions that nurture growth. You will need excellent communication and negotiation skills, and the ability to express big ideas to senior leaders who may not have a technical background. If you are ready to take ownership of a team poised to impact the industry, this role is for you.
What We Offer You
It includes a comprehensive compensation and benefits package. Base salary ranges are as follows:
All U.S. geographic locations – $171,600 to $392,100.
New York City Metro Area, Washington State and California (excluding Sacramento) – $205,900 to $445,700.
Additional benefits include medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Our expectation is that most people in client‑serving roles work together in person 40‑60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances, and you’ll be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed.
Are You Ready to Shape Your Future with Confidence? Apply today. The position is open and we accept applications on an ongoing basis.
EY focuses on high‑ethical standards and integrity among its employees, and expects all candidates to demonstrate these qualities.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or other legally protected basis, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and need assistance applying online or requesting accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then Option 1 for candidate queries, and finally Option 2 for candidates with an inquiry that will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other (Professional Services)
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