ADP
Payroll Specialist – Level I
ADP is hiring a Payroll Support Representative – Level I. The Payroll Support Representative supports Major Accounts Comprehensive Services Client users on WFN, PayX, ezLM, Portal, HRB and related applications by providing guidance and research in response to a wide variety of questions and issues presented by Client Payroll Administrators.
The person in this role will use multiple tools and research resources to develop an accurate and comprehensive response to a wide range of inquiries regarding payroll practices and tax considerations, taking into account the differences across states and localities. Due to the nature of the Comprehensive Services business, the person in this role will also interface with multiple ADP service organizations as well as third‑party vendors that provide services to our Clients. To support a unified Client experience, they will also have familiarity with common HR questions and will access systems in other service organizations and other knowledge bases. This person also works closely with the Comprehensive Services Relationship Manager to address Client requests for guidance and best practices. The Payroll Support Representative will also be assigned to a specific group of Clients for the purpose of providing proactive updates and information.
Responsibilities
Respond to questions from Clients regarding the use of the WFN, PayX, ezLM, Portal, and HRB applications. Provide application/navigation support.
Assist Clients with Client data maintenance, setup, and configuration changes in AutoPay Mainframe, WFN, ezLM, HRB, and the Portal, coordinating with all functional areas (e.g., PTO, special calculations, time and attendance schedule, 401k, etc.) as needed.
Performs new feature setup requests (e.g., Group Term Life, HSA, direct deposit calculations, special calculations, Benefit Accruals, Multi‑J, split wraps, additional locations, etc.).
Assist and support Clients with payroll processing questions and issues.
Use online tools and other resources to research and respond to Client inquiries requiring guidance on how to address a wide variety of payroll, pay practice, and payroll tax questions and situations.
Collaborate with internal Clients/Partners (401k, FSA, Tax, etc.) and/or third‑party vendors involved in providing services to identify and resolve issues and ensure that these services meet Client expectations.
Escalate Client issues to SSS, Tech Services, Project Services, Connections Team, Carriers, Development, or other 3rd parties as appropriate, and communicate status and resolution to Client.
Completes Complex Projects Including
Calculation updates, special reports, tax amendments, company setup, troubleshooting.
PTO, overtime, double time, etc., research historical data for adjustments needed.
Research Benefit Accruals, recalculate and import corrections.
Assist Client with tax changes for understanding, conduct research and follow‑ups as needed.
Perform other related duties as assigned.
Occasional extended hours during peak seasons may require 5–10 hours of overtime for 6–8 weeks of the year.
Functional Responsibility
Provide WFN/AutoPay payroll technology support.
Support general HR‑benefit questions.
Support payroll processing questions and issues.
Typical Assignments
Typically focus on smaller and/or less complex clients.
Complexity may be measured by employee count, structure of Client's HR department, utilization of HR functionality, complexity of HR configuration, unique workflows, etc.
Decision Making / Judgment
Decisions are based on established processes and procedures; exceptions are referred to manager or senior team members.
Contact
Internal: work with other ADP teams for escalations, issue resolution, and collaboration with other service areas.
External: ADP client contact.
Education and Qualifications
Bachelor’s preferred. Completion of FPC (Fundamental Payroll Certification) is a plus.
Experience Minimum 2 years of payroll processing experience. Basic knowledge of payroll tax deposit, filings, principles and wage and hour laws.
Expected to achieve a working knowledge of the following applications: WFN (Portal), PR Module, HR Module, TA Module, wage garnishments, tax registration, Total Tax Plus, ADP Reporting, GLI.
ADP Tools
SharePoint
AutoPay Mainframe
LUMIN
All internal tools to support the offering.
Exposure To Additional Offerings
Comp Benefits, Comp HR
COBRA
FSA
401k
Preferences
High‑level payroll knowledge incl. payroll skills for processing Client payrolls; accuracy and dependability are essential.
Basic knowledge of payroll tax principles and wage and hour laws.
Strong verbal and written communication skills.
Ability to analyze and resolve problems through effective customer interface and communication.
Work under time constraints to ensure deadlines are met.
Excellent customer‑service skills.
Strong organizational skills.
Strong process and documentation skills.
Strong research skills.
Proficient in MS Office, especially Word and Excel.
Proficiency in using PC.
About ADP ADP is a comprehensive global provider of cloud‑based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. ADP values people and fosters a down‑to‑earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP ADP is committed to an inclusive, diverse and equitable workplace and is further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
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The person in this role will use multiple tools and research resources to develop an accurate and comprehensive response to a wide range of inquiries regarding payroll practices and tax considerations, taking into account the differences across states and localities. Due to the nature of the Comprehensive Services business, the person in this role will also interface with multiple ADP service organizations as well as third‑party vendors that provide services to our Clients. To support a unified Client experience, they will also have familiarity with common HR questions and will access systems in other service organizations and other knowledge bases. This person also works closely with the Comprehensive Services Relationship Manager to address Client requests for guidance and best practices. The Payroll Support Representative will also be assigned to a specific group of Clients for the purpose of providing proactive updates and information.
Responsibilities
Respond to questions from Clients regarding the use of the WFN, PayX, ezLM, Portal, and HRB applications. Provide application/navigation support.
Assist Clients with Client data maintenance, setup, and configuration changes in AutoPay Mainframe, WFN, ezLM, HRB, and the Portal, coordinating with all functional areas (e.g., PTO, special calculations, time and attendance schedule, 401k, etc.) as needed.
Performs new feature setup requests (e.g., Group Term Life, HSA, direct deposit calculations, special calculations, Benefit Accruals, Multi‑J, split wraps, additional locations, etc.).
Assist and support Clients with payroll processing questions and issues.
Use online tools and other resources to research and respond to Client inquiries requiring guidance on how to address a wide variety of payroll, pay practice, and payroll tax questions and situations.
Collaborate with internal Clients/Partners (401k, FSA, Tax, etc.) and/or third‑party vendors involved in providing services to identify and resolve issues and ensure that these services meet Client expectations.
Escalate Client issues to SSS, Tech Services, Project Services, Connections Team, Carriers, Development, or other 3rd parties as appropriate, and communicate status and resolution to Client.
Completes Complex Projects Including
Calculation updates, special reports, tax amendments, company setup, troubleshooting.
PTO, overtime, double time, etc., research historical data for adjustments needed.
Research Benefit Accruals, recalculate and import corrections.
Assist Client with tax changes for understanding, conduct research and follow‑ups as needed.
Perform other related duties as assigned.
Occasional extended hours during peak seasons may require 5–10 hours of overtime for 6–8 weeks of the year.
Functional Responsibility
Provide WFN/AutoPay payroll technology support.
Support general HR‑benefit questions.
Support payroll processing questions and issues.
Typical Assignments
Typically focus on smaller and/or less complex clients.
Complexity may be measured by employee count, structure of Client's HR department, utilization of HR functionality, complexity of HR configuration, unique workflows, etc.
Decision Making / Judgment
Decisions are based on established processes and procedures; exceptions are referred to manager or senior team members.
Contact
Internal: work with other ADP teams for escalations, issue resolution, and collaboration with other service areas.
External: ADP client contact.
Education and Qualifications
Bachelor’s preferred. Completion of FPC (Fundamental Payroll Certification) is a plus.
Experience Minimum 2 years of payroll processing experience. Basic knowledge of payroll tax deposit, filings, principles and wage and hour laws.
Expected to achieve a working knowledge of the following applications: WFN (Portal), PR Module, HR Module, TA Module, wage garnishments, tax registration, Total Tax Plus, ADP Reporting, GLI.
ADP Tools
SharePoint
AutoPay Mainframe
LUMIN
All internal tools to support the offering.
Exposure To Additional Offerings
Comp Benefits, Comp HR
COBRA
FSA
401k
Preferences
High‑level payroll knowledge incl. payroll skills for processing Client payrolls; accuracy and dependability are essential.
Basic knowledge of payroll tax principles and wage and hour laws.
Strong verbal and written communication skills.
Ability to analyze and resolve problems through effective customer interface and communication.
Work under time constraints to ensure deadlines are met.
Excellent customer‑service skills.
Strong organizational skills.
Strong process and documentation skills.
Strong research skills.
Proficient in MS Office, especially Word and Excel.
Proficiency in using PC.
About ADP ADP is a comprehensive global provider of cloud‑based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. ADP values people and fosters a down‑to‑earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP ADP is committed to an inclusive, diverse and equitable workplace and is further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
#J-18808-Ljbffr