Alpha Cube, Inc.
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Application Services Manager
role at
Alpha Cube, Inc.
URM Stores, Inc. is seeking an experienced
Application Services Manager
to provide strategic leadership for the modernization, optimization, and operational excellence of our enterprise application ecosystem. This portfolio spans distribution, logistics, retail systems, e-commerce, and data management platforms.
At URM, technology is central to our cooperative’s continued success. As the
Application Services Manager , you will play a key role in shaping the future of independent grocery retail across the Inland Northwest—driving efficiency, resilience, and innovation throughout our end‑to‑end supply chain.
The
Application Services Manager
is responsible for defining and executing the strategy, delivery, support, and continuous improvement of the organization’s business applications. This role oversees application development, system integration, maintenance, and vendor partnerships, ensuring solutions are secure, reliable, scalable, and aligned with business objectives. Acting as a trusted liaison between IT and business stakeholders, the manager ensures technology initiatives effectively support operational needs and enable sustainable growth.
Key Responsibilities
Strategic Leadership
Develop and maintain the application services roadmap aligned with business and IT strategy.
Lead, mentor, and manage application analysts, developers, and support staff.
Establish and enforce best practices for application lifecycle management, including development, configuration, testing, and deployment.
Drive modernization initiatives such as cloud adoption, process automation, and legacy system upgrades.
Retail & Distribution Applications Oversight
Oversee the performance, evolution, and integration of retail systems (POS, pricing and promotions, loyalty, e-commerce, inventory management) and distribution technologies (Warehouse Management Systems, Transportation Management Systems, logistics automation).
Ensure consistent, reliable technology performance across store and warehouse environments, minimizing downtime and ensuring 24/7 availability.
Application Management
Oversee the delivery, configuration, and support of enterprise applications (e.g., ERP, CRM, HRIS, financial systems, and operational systems).
Manage application performance, uptime, and service‑level agreements (SLAs).
Ensure high‑quality application releases through version control, testing, and change management processes.
Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
Support & Operations
Direct day‑to‑day operations for the application support team, ensuring timely incident resolution and service requests.
Implement IT service management (ITSM) best practices, particularly related to incident, problem, and change management.
Maintain technical documentation, runbooks, and knowledge bases.
Vendor & Project Management
Oversee relationships with application vendors, consultants, and managed service providers.
Evaluate and select third‑party solutions, negotiate contracts, and manage renewals.
Serve as project manager or sponsor for application‑related initiatives, ensuring they are delivered on time, within scope, and within budget.
Security & Compliance
Ensure applications adhere to cybersecurity standards, data governance policies, and regulatory requirements (e.g., PCI, HIPAA, SOX).
Support audits and implement necessary controls and remediation.
Essential Qualifications
Bachelor’s degree in Information Technology, Computer Science, Business, or related field (or equivalent experience).
5–10+ years of experience managing or supporting enterprise applications.
Experience leading technical teams in application development or support.
Strong understanding of SDLC, Agile methodologies, and ITSM frameworks (e.g., ITIL).
Proven ability to collaborate with cross‑functional teams and translate business needs into technical solutions.
Excellent communication, leadership, and problem‑solving skills.
Ideal Experience
Experience with cloud platforms (e.g., Azure, AWS, SaaS enterprise applications).
Hands‑on experience with ERP, CRM, or industry‑specific applications relevant to your organization.
Experience with Point‑of‑Sale systems and applications running on IBMi.
ITIL certification.
Core Competencies
Strategic thinking
Team leadership and coaching
Technical proficiency
Vendor and contract management
Customer service orientation
Analytical and troubleshooting skills
Change management
Communication and interpersonal skills
A Legacy of Local Impact Since 1921 For over a century, URM has been the powerhouse behind independent grocers, operating as a proud retailer‑owned cooperative. Our mission? To fuel the success of local, community‑focused grocery stores by handling everything from purchasing and warehousing to timely delivery of top‑quality merchandise.
What sets us apart? Our unique cooperative model means our Member‑Owners aren’t just customers—they’re shareholders. We reinvest in their success by returning net earnings from Patronage Department activities as patronage dividends.
Today, URM has grown into a billion‑dollar enterprise, employing more than 3,000 dedicated team members across URM and our thriving subsidiaries—Rosauers Supermarkets and Peirone Produce. And we’re just getting started.
Benefits We Work In a Supportive Team Environment And In Addition To Our Amazing Culture, Our Employees Enjoy Many Perks, And Below Are a Few Of The Highlights Of Our Complete Compensation Package
Salary range $100,000 - $125,000 annually DOE plus so much more!
Insurance Benefits – So that our non‑union employees have more to take home from their paycheck, URM pays 100% of the Medical/Dental/Vision/RX Insurance premiums for the employee and over 93% for the employee’s dependents!
401k Retirement Plan with an amazing Company match up to 9% of your annual salary!
Subsidized Life Insurance for employees and great rates for the employee’s family.
Company paid Long‑Term Disability insurance.
Short‑Term Disability and Cancer Insurance available.
Life Flight Insurance at Special Rate.
Great vacation plan!
Six Paid Holidays and four Paid Personal Holidays.
Paid Sick Days.
Paid Volunteer Service Day! Get paid to volunteer at your favorite non‑profit!
Experience enjoyable Company sponsored activities through events like URM March Madness Brackets, Family Hockey Night with the Chiefs, Holiday Mingle & Jingle with great raffle giveaways, Summer Evening Wine & Music Event, and Winter Break Movie Night, which are just a glimpse of the fun we have to offer for employees and their families!
Plus, enjoy a variety of Corporate discounts, from gym memberships, cell phone plans, to computer discounts!
We also offer an Amazing Employee Discount Program at our Company‑owned Grocery Stores!
Equal Opportunity Employment URM Stores, Inc. is proud to be an equal opportunity employer, committed to fostering an inclusive workplace. We provide equal employment opportunities to all individuals regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, disability, ancestry, veteran status, genetic information, or any other characteristic protected by federal or state law.
We are dedicated to maintaining a work environment free from discrimination in all aspects of employment, including recruitment, hiring, training, promotions, compensation, and workplace practices.
Please note:
All selected candidates must successfully pass a pre‑employment drug screening, as URM maintains a drug‑free workplace.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Project Management and Information Technology
Industries: Software Development
#J-18808-Ljbffr
Application Services Manager
role at
Alpha Cube, Inc.
URM Stores, Inc. is seeking an experienced
Application Services Manager
to provide strategic leadership for the modernization, optimization, and operational excellence of our enterprise application ecosystem. This portfolio spans distribution, logistics, retail systems, e-commerce, and data management platforms.
At URM, technology is central to our cooperative’s continued success. As the
Application Services Manager , you will play a key role in shaping the future of independent grocery retail across the Inland Northwest—driving efficiency, resilience, and innovation throughout our end‑to‑end supply chain.
The
Application Services Manager
is responsible for defining and executing the strategy, delivery, support, and continuous improvement of the organization’s business applications. This role oversees application development, system integration, maintenance, and vendor partnerships, ensuring solutions are secure, reliable, scalable, and aligned with business objectives. Acting as a trusted liaison between IT and business stakeholders, the manager ensures technology initiatives effectively support operational needs and enable sustainable growth.
Key Responsibilities
Strategic Leadership
Develop and maintain the application services roadmap aligned with business and IT strategy.
Lead, mentor, and manage application analysts, developers, and support staff.
Establish and enforce best practices for application lifecycle management, including development, configuration, testing, and deployment.
Drive modernization initiatives such as cloud adoption, process automation, and legacy system upgrades.
Retail & Distribution Applications Oversight
Oversee the performance, evolution, and integration of retail systems (POS, pricing and promotions, loyalty, e-commerce, inventory management) and distribution technologies (Warehouse Management Systems, Transportation Management Systems, logistics automation).
Ensure consistent, reliable technology performance across store and warehouse environments, minimizing downtime and ensuring 24/7 availability.
Application Management
Oversee the delivery, configuration, and support of enterprise applications (e.g., ERP, CRM, HRIS, financial systems, and operational systems).
Manage application performance, uptime, and service‑level agreements (SLAs).
Ensure high‑quality application releases through version control, testing, and change management processes.
Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
Support & Operations
Direct day‑to‑day operations for the application support team, ensuring timely incident resolution and service requests.
Implement IT service management (ITSM) best practices, particularly related to incident, problem, and change management.
Maintain technical documentation, runbooks, and knowledge bases.
Vendor & Project Management
Oversee relationships with application vendors, consultants, and managed service providers.
Evaluate and select third‑party solutions, negotiate contracts, and manage renewals.
Serve as project manager or sponsor for application‑related initiatives, ensuring they are delivered on time, within scope, and within budget.
Security & Compliance
Ensure applications adhere to cybersecurity standards, data governance policies, and regulatory requirements (e.g., PCI, HIPAA, SOX).
Support audits and implement necessary controls and remediation.
Essential Qualifications
Bachelor’s degree in Information Technology, Computer Science, Business, or related field (or equivalent experience).
5–10+ years of experience managing or supporting enterprise applications.
Experience leading technical teams in application development or support.
Strong understanding of SDLC, Agile methodologies, and ITSM frameworks (e.g., ITIL).
Proven ability to collaborate with cross‑functional teams and translate business needs into technical solutions.
Excellent communication, leadership, and problem‑solving skills.
Ideal Experience
Experience with cloud platforms (e.g., Azure, AWS, SaaS enterprise applications).
Hands‑on experience with ERP, CRM, or industry‑specific applications relevant to your organization.
Experience with Point‑of‑Sale systems and applications running on IBMi.
ITIL certification.
Core Competencies
Strategic thinking
Team leadership and coaching
Technical proficiency
Vendor and contract management
Customer service orientation
Analytical and troubleshooting skills
Change management
Communication and interpersonal skills
A Legacy of Local Impact Since 1921 For over a century, URM has been the powerhouse behind independent grocers, operating as a proud retailer‑owned cooperative. Our mission? To fuel the success of local, community‑focused grocery stores by handling everything from purchasing and warehousing to timely delivery of top‑quality merchandise.
What sets us apart? Our unique cooperative model means our Member‑Owners aren’t just customers—they’re shareholders. We reinvest in their success by returning net earnings from Patronage Department activities as patronage dividends.
Today, URM has grown into a billion‑dollar enterprise, employing more than 3,000 dedicated team members across URM and our thriving subsidiaries—Rosauers Supermarkets and Peirone Produce. And we’re just getting started.
Benefits We Work In a Supportive Team Environment And In Addition To Our Amazing Culture, Our Employees Enjoy Many Perks, And Below Are a Few Of The Highlights Of Our Complete Compensation Package
Salary range $100,000 - $125,000 annually DOE plus so much more!
Insurance Benefits – So that our non‑union employees have more to take home from their paycheck, URM pays 100% of the Medical/Dental/Vision/RX Insurance premiums for the employee and over 93% for the employee’s dependents!
401k Retirement Plan with an amazing Company match up to 9% of your annual salary!
Subsidized Life Insurance for employees and great rates for the employee’s family.
Company paid Long‑Term Disability insurance.
Short‑Term Disability and Cancer Insurance available.
Life Flight Insurance at Special Rate.
Great vacation plan!
Six Paid Holidays and four Paid Personal Holidays.
Paid Sick Days.
Paid Volunteer Service Day! Get paid to volunteer at your favorite non‑profit!
Experience enjoyable Company sponsored activities through events like URM March Madness Brackets, Family Hockey Night with the Chiefs, Holiday Mingle & Jingle with great raffle giveaways, Summer Evening Wine & Music Event, and Winter Break Movie Night, which are just a glimpse of the fun we have to offer for employees and their families!
Plus, enjoy a variety of Corporate discounts, from gym memberships, cell phone plans, to computer discounts!
We also offer an Amazing Employee Discount Program at our Company‑owned Grocery Stores!
Equal Opportunity Employment URM Stores, Inc. is proud to be an equal opportunity employer, committed to fostering an inclusive workplace. We provide equal employment opportunities to all individuals regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, disability, ancestry, veteran status, genetic information, or any other characteristic protected by federal or state law.
We are dedicated to maintaining a work environment free from discrimination in all aspects of employment, including recruitment, hiring, training, promotions, compensation, and workplace practices.
Please note:
All selected candidates must successfully pass a pre‑employment drug screening, as URM maintains a drug‑free workplace.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Project Management and Information Technology
Industries: Software Development
#J-18808-Ljbffr