Rehlko
Warranty Specialist – Rehlko
Join Rehlko as a Warranty Specialist and be part of a team dedicated to creating an energy‑resilient world. You will manage end‑to‑end warranty activities for our Power Systems products, ensuring fair, consistent, and policy‑compliant claim resolutions for customers, distributors and dealers.
What We Offer
Competitive compensation and benefits
Work‑life flexibility
Recognition and rewards
Development and career opportunities
A safe and inclusive workplace
Responsibilities
Review, adjudicate, and process warranty claims in accordance with Rehlko warranty policies and service agreements.
Evaluate and return claims that do not meet warranty requirements, communicating deficiencies and required corrective actions.
Adjudicate goodwill policy adjustments and secure management approval for claims exceeding limits.
Provide subject‑matter expertise on warranty policy interpretation to distributors, dealers, and internal teams.
Respond to warranty‑related inquiries, providing training or clarification to customers and internal stakeholders.
Support and troubleshoot warranty system issues in partnership with IT and system providers.
Maintain warranty system configuration—including flat labor rates, parameters, and global settings—to ensure accurate claim processing.
Generate and analyze warranty reports for management and identify trends, risks, and improvement opportunities.
Manage unit start‑up, registration, and extended warranty application issues escalated to the warranty department.
Assist with unit registration entries and approval of extended warranty purchase requests.
Serve as the primary user support contact for the online warranty system.
Maintain user access and security permissions.
Participate in continuous improvement of warranty publications, policies, and procedures.
Requirements
Associate degree required; bachelor’s degree preferred.
Prior warranty administration experience supporting industrial equipment strongly preferred.
Demonstrated ability to interpret policy, make impartial decisions, and handle difficult conversations professionally.
Comfort working in ambiguous situations with limited precedent while maintaining consistency and sound judgment.
Strong computer proficiency: warranty systems, reporting tools, SAP, and Microsoft Office.
Electrical and mechanical aptitude and familiarity with industrial power equipment is a plus.
Work Mode:
Hybrid – 120–160 days on site, 20–30 days remote Location:
200 Twin Oaks Road, Kohler, WI Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
Salary: $63,100.00–$79,500.00 (depending on experience).
Equal Opportunity Statement Rehlko is an equal‑opportunity employer that prohibits discrimination and will make employment decisions without regard to race, color, religion, gender, sexual orientation, disability, age, or any other protected characteristic. Rehlko will provide reasonable accommodations for qualified individuals with disabilities. Applicants can request accommodations by emailing EnergyJobs@rehlko.com. Rehlko is committed to compliance with all applicable laws, including the Americans with Disabilities Act.
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What We Offer
Competitive compensation and benefits
Work‑life flexibility
Recognition and rewards
Development and career opportunities
A safe and inclusive workplace
Responsibilities
Review, adjudicate, and process warranty claims in accordance with Rehlko warranty policies and service agreements.
Evaluate and return claims that do not meet warranty requirements, communicating deficiencies and required corrective actions.
Adjudicate goodwill policy adjustments and secure management approval for claims exceeding limits.
Provide subject‑matter expertise on warranty policy interpretation to distributors, dealers, and internal teams.
Respond to warranty‑related inquiries, providing training or clarification to customers and internal stakeholders.
Support and troubleshoot warranty system issues in partnership with IT and system providers.
Maintain warranty system configuration—including flat labor rates, parameters, and global settings—to ensure accurate claim processing.
Generate and analyze warranty reports for management and identify trends, risks, and improvement opportunities.
Manage unit start‑up, registration, and extended warranty application issues escalated to the warranty department.
Assist with unit registration entries and approval of extended warranty purchase requests.
Serve as the primary user support contact for the online warranty system.
Maintain user access and security permissions.
Participate in continuous improvement of warranty publications, policies, and procedures.
Requirements
Associate degree required; bachelor’s degree preferred.
Prior warranty administration experience supporting industrial equipment strongly preferred.
Demonstrated ability to interpret policy, make impartial decisions, and handle difficult conversations professionally.
Comfort working in ambiguous situations with limited precedent while maintaining consistency and sound judgment.
Strong computer proficiency: warranty systems, reporting tools, SAP, and Microsoft Office.
Electrical and mechanical aptitude and familiarity with industrial power equipment is a plus.
Work Mode:
Hybrid – 120–160 days on site, 20–30 days remote Location:
200 Twin Oaks Road, Kohler, WI Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
Salary: $63,100.00–$79,500.00 (depending on experience).
Equal Opportunity Statement Rehlko is an equal‑opportunity employer that prohibits discrimination and will make employment decisions without regard to race, color, religion, gender, sexual orientation, disability, age, or any other protected characteristic. Rehlko will provide reasonable accommodations for qualified individuals with disabilities. Applicants can request accommodations by emailing EnergyJobs@rehlko.com. Rehlko is committed to compliance with all applicable laws, including the Americans with Disabilities Act.
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