AEROCONTACT
Customer Support Specialist (H/F) - SAFRAN POWER UNITS DALLAS, INC.
AEROCONTACT, Grand Prairie, Texas, United States, 75051
Customer Support Specialist (H/F) - SAFRAN POWER UNITS DALLAS, INC.
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Customer Support Specialist (H/F) - SAFRAN POWER UNITS DALLAS, INC.
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AEROCONTACT
Safran is a global high‑technology group operating in aerospace, space and defense. The mission is to contribute sustainably to a safer world where air transport becomes more environmentally friendly, comfortable and accessible. The company employs 100 000 people across all continents and has a 2024 revenue of €27.3 billion. Safran Helicopter Engines is the world’s leading helicopter engine manufacturer with more than 75 000 engines produced and 2 500 customers in 155 countries.
Mission description: Ensure customer satisfaction by acting as the liaison for customers to the global Safran Power Units family.
Responsibilities and Duties
Coordinate accurate and timely communications between customers and Safran Power Units personnel to ensure customer satisfaction.
Monitor production and MRO schedules to ensure delivery schedule compliance.
Induct customer equipment into the repair process.
Receive, review and act upon solicitations, requests for quotes and customer purchase orders while ensuring compliance with export control requirements.
Advise executive management on government contracting and procurement practices to ensure compliance with all applicable directives.
Administer contracts, including amendments or extensions, invoicing and collections, to maintain deep knowledge of customer requirements and satisfaction.
Proactively seek ways to improve service and add value for the group and customer.
Prepare required reports for external customers, internal customers, DCMA, DCAA and others to meet contract reporting requirements.
Travel required (5%), including international.
Required Competencies
Excellent interpersonal skills with 2–5 years of related customer support experience in a technical enterprise, preferably aerospace.
Associate’s degree or an equivalent combination of education and experience.
Intermediate level in Microsoft Office (Outlook, Word, Excel, PowerPoint) and experience using SAP.
Initiative to look ahead and propose solutions to questions customers have not yet asked.
Ability to multitask in a flexible environment.
Knowledge of professional practices, sources of information, and rules and regulations (FARs, DFARs, and export control) that must be interpreted, adapted, and applied to the company’s and customers’ unique requirements.
Demonstrated project management experience, including filing, record‑keeping, preparation of proposals, and knowledge of contractual agreements.
Additional Information: The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; the scope of the job may change as required by business demands.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Seniority level
Director
Employment type
Full‑time
Job function
Other
Industries
Staffing and Recruiting
#J-18808-Ljbffr
Customer Support Specialist (H/F) - SAFRAN POWER UNITS DALLAS, INC.
role at
AEROCONTACT
Safran is a global high‑technology group operating in aerospace, space and defense. The mission is to contribute sustainably to a safer world where air transport becomes more environmentally friendly, comfortable and accessible. The company employs 100 000 people across all continents and has a 2024 revenue of €27.3 billion. Safran Helicopter Engines is the world’s leading helicopter engine manufacturer with more than 75 000 engines produced and 2 500 customers in 155 countries.
Mission description: Ensure customer satisfaction by acting as the liaison for customers to the global Safran Power Units family.
Responsibilities and Duties
Coordinate accurate and timely communications between customers and Safran Power Units personnel to ensure customer satisfaction.
Monitor production and MRO schedules to ensure delivery schedule compliance.
Induct customer equipment into the repair process.
Receive, review and act upon solicitations, requests for quotes and customer purchase orders while ensuring compliance with export control requirements.
Advise executive management on government contracting and procurement practices to ensure compliance with all applicable directives.
Administer contracts, including amendments or extensions, invoicing and collections, to maintain deep knowledge of customer requirements and satisfaction.
Proactively seek ways to improve service and add value for the group and customer.
Prepare required reports for external customers, internal customers, DCMA, DCAA and others to meet contract reporting requirements.
Travel required (5%), including international.
Required Competencies
Excellent interpersonal skills with 2–5 years of related customer support experience in a technical enterprise, preferably aerospace.
Associate’s degree or an equivalent combination of education and experience.
Intermediate level in Microsoft Office (Outlook, Word, Excel, PowerPoint) and experience using SAP.
Initiative to look ahead and propose solutions to questions customers have not yet asked.
Ability to multitask in a flexible environment.
Knowledge of professional practices, sources of information, and rules and regulations (FARs, DFARs, and export control) that must be interpreted, adapted, and applied to the company’s and customers’ unique requirements.
Demonstrated project management experience, including filing, record‑keeping, preparation of proposals, and knowledge of contractual agreements.
Additional Information: The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; the scope of the job may change as required by business demands.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Seniority level
Director
Employment type
Full‑time
Job function
Other
Industries
Staffing and Recruiting
#J-18808-Ljbffr