Infosys Limited
Deskside Support Administrator job at Infosys, located in Houston, TX. The role involves end-user IT support, software/hardware troubleshooting, Windows 10/11 OS support, Microsoft Office and application installation, and user experience management.
Required Skills
Candidate must be located within commuting distance or willing to relocate to
Houston, TX . This position may require travel in the US.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 2 years of Information Technology experience.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
At least 2 years of experience in EUC Support (End User Compute – Deskside Support).
Hands and Feet support for end users to maintain their laptops, desktops, printers and other peripherals.
Imaging of laptops, installing applications based on requests.
Life cycle management of end user computing assets in Client office.
Setting up conference rooms, supporting conferences from I.T. perspective, troubleshooting Teams conferences, Cameras, projectors and other devices.
Work with Vendors for warranty repairs of equipment etc.
Maintain and renew inventory of spares.
Provide executive support for client.
Preferred Skills
Analytical and Communication skills
Planning and Co-ordination skills
Good customer handling skill and prior experience in Concierge (VIP Users) support.
SCCM client end installation & troubleshooting knowledgeli>
Basic knowledge of Networking and Active Directory.
Benefits
Medical/Dental/Vision/Life Insurance.
Long-term/Short-term Disability.
Health and Dependent Care Reimbursement Accounts.
Insurance (Accident, Critical Illness, Hospital Indemnity, Legal).
401(k) plan and contributions dependent on salary level.
Paid holidays plus Paid Time Off.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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Required Skills
Candidate must be located within commuting distance or willing to relocate to
Houston, TX . This position may require travel in the US.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 2 years of Information Technology experience.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
At least 2 years of experience in EUC Support (End User Compute – Deskside Support).
Hands and Feet support for end users to maintain their laptops, desktops, printers and other peripherals.
Imaging of laptops, installing applications based on requests.
Life cycle management of end user computing assets in Client office.
Setting up conference rooms, supporting conferences from I.T. perspective, troubleshooting Teams conferences, Cameras, projectors and other devices.
Work with Vendors for warranty repairs of equipment etc.
Maintain and renew inventory of spares.
Provide executive support for client.
Preferred Skills
Analytical and Communication skills
Planning and Co-ordination skills
Good customer handling skill and prior experience in Concierge (VIP Users) support.
SCCM client end installation & troubleshooting knowledgeli>
Basic knowledge of Networking and Active Directory.
Benefits
Medical/Dental/Vision/Life Insurance.
Long-term/Short-term Disability.
Health and Dependent Care Reimbursement Accounts.
Insurance (Accident, Critical Illness, Hospital Indemnity, Legal).
401(k) plan and contributions dependent on salary level.
Paid holidays plus Paid Time Off.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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