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Customer Service Agent
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About The Role We are seeking a dedicated and enthusiastic Customer Service Agent to join our growing team. In this role, you will be the first point of contact for our valued customers, providing them with exceptional service and support. Your primary responsibility will be to assist customers with their inquiries, resolve issues promptly, and ensure a positive experience at every interaction.
Key Responsibilities
Provide prompt and accurate responses to customer inquiries via phone, email, and chat
Resolve customer complaints and issues in a timely and effective manner
Maintain detailed records of customer interactions and transactions in our database
Identify opportunities for upselling or cross-selling products and services
Work collaboratively with other departments to address customer needs
Follow up with customers to ensure their satisfaction with our services
Qualifications
High school diploma or equivalent; bachelor's degree preferred
Proven experience in a customer service role or similar position
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to work in a fast-paced environment and manage multiple tasks effectively
Proficiency with computers and customer service software
Benefits
A supportive and welcoming team environment.
Opportunities for professional growth and development.
Competitive compensation and benefits package.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Administrative, Customer Service, and Writing/Editing
Industries: Office Administration
Referrals increase your chances of interviewing at Limitless East Marketing by 2x.
Get notified about new Customer Service Representative jobs in Atlanta, GA.
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About The Role We are seeking a dedicated and enthusiastic Customer Service Agent to join our growing team. In this role, you will be the first point of contact for our valued customers, providing them with exceptional service and support. Your primary responsibility will be to assist customers with their inquiries, resolve issues promptly, and ensure a positive experience at every interaction.
Key Responsibilities
Provide prompt and accurate responses to customer inquiries via phone, email, and chat
Resolve customer complaints and issues in a timely and effective manner
Maintain detailed records of customer interactions and transactions in our database
Identify opportunities for upselling or cross-selling products and services
Work collaboratively with other departments to address customer needs
Follow up with customers to ensure their satisfaction with our services
Qualifications
High school diploma or equivalent; bachelor's degree preferred
Proven experience in a customer service role or similar position
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to work in a fast-paced environment and manage multiple tasks effectively
Proficiency with computers and customer service software
Benefits
A supportive and welcoming team environment.
Opportunities for professional growth and development.
Competitive compensation and benefits package.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Administrative, Customer Service, and Writing/Editing
Industries: Office Administration
Referrals increase your chances of interviewing at Limitless East Marketing by 2x.
Get notified about new Customer Service Representative jobs in Atlanta, GA.
#J-18808-Ljbffr