City of Whitehall
Program Specialist (Unified Family Case Manager) Collier County
City of Whitehall, Fort Myers, Florida, United States, 33916
Program Specialist (Unified Family Case Manager) Collier County
Program Specialist (Unified Family Case Manager) role at City of Whitehall. Join the team to support judges, magistrates, and family attorneys in managing dependency and family law cases.
Benefits
Great working environment
Growth and Development Opportunities
Competitive Benefits Package
Paid Time Off (Vacation and Sick)
Public Service Loan Forgiveness Qualifying Employer
Tuition Assistance
Paid Holidays
Retirement Plan Options
457 Deferred Compensation Plans
Key Requirements
Graduation from an accredited four‑year college or university with a Bachelor’s degree in public or judicial administration, business, criminal justice, social work, or a related social science. Related experience may substitute on a year‑by‑year basis.
One year of work related experience.
State of Florida Notary Public certification is required (within 30 days of hire).
Knowledge of Dependency Court programs and the dynamics of how they interface with Unified Family Court concepts for effective case management.
Knowledge of Family Law Court programs and associated dynamics for effective case management.
Knowledge of juvenile dependency, family law statutes and rules of civil procedure.
Knowledge of court procedures and understanding of basic legal terminology.
Summary This professional, highly responsible case management position within Unified Family Court assists judges and magistrates with the timely disposition of cases through case management and monitoring. Responsibilities include providing information to litigants and trial court staff, reviewing filings, preparing cases for court hearings, briefing judges, attending hearings, maintaining records, scheduling hearings, and providing related administrative support and training for new personnel. The Program Specialist II is responsible for case screening, analysis, and coordination of family law cases, including domestic relations, domestic violence, juvenile dependency, truancy, and delinquency cases. Work is performed under the general supervision of the Program Coordinator.
Essential Duties and Responsibilities
Case Screening and Coordination
Oversee the progression of legal cases from initiation to resolution.
Screen cases to determine appropriate case track assignments according to the Unified Family Court model.
Assess and identify cases involving high conflict or multiple case issues.
Coordinate cases to minimize conflicting court orders.
Manage and prepare cases for court hearings, providing historical summaries of documents and events pertinent to the case and parties.
Case Research and Statistics
Review various databases to determine cross‑over cases.
Compile statistical information and prepare family division reports to determine court performance.
Conduct case research and compose accurate case reports.
Effective Communication and Customer Service
Assist litigants in person, by telephone, and via correspondence; provide case status information, referrals to appropriate community agencies, and review pro se filings for judges.
Effectively communicate ideas and thoughts, both verbally and in written form, to pro se parties and attorneys.
Clearly and effectively communicate procedures and goals to others.
Ask appropriate questions in order to provide a common understanding of procedures and goals necessary in a case.
Provide quality customer service by responding promptly to inquiries.
Maintain composure when dealing with potentially challenging or adversarial parties.
Other duties as assigned.
Serve as liaison between the Citizen’s Review Panel and the Court.
Typical Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required.
Knowledge Of
Family law court programs and the dynamics of how they interface effectively for case management.
Family law, domestic violence, and dependency statutes and rules of procedure.
Court functions, processes, and procedures.
Understanding of basic legal terminology.
Ability To
Apply organizational skills.
Make case‑management decisions tailored to the needs and specific case to determine the most accurate route for case progression.
Communicate clearly, concisely, and logically, both orally and in writing, with the public as well as outside agencies and programs.
Conduct research and compose concise reports providing thorough and accurate case summaries.
Exercise discretion and maintain confidentiality at all times.
Provide effective, accurate, professional, polite, friendly, and prompt customer service to the public and other agency personnel, AOC employees, and the Judiciary.
Maintain a pleasant demeanor in stressful situations.
Work with highly emotional and potentially difficult people respectfully.
Operate computers efficiently and use Microsoft Office Suite and various other software programs and databases daily.
Use office equipment such as telephones, copiers, and fax machines.
Maintain consistent and regular attendance (required).
Work required hours from 8:30 a.m. to 5:00 p.m., Monday through Friday.
Type 35 words per minute (preferred).
Certificates, Licenses, Registrations State of Florida Notary Public certification is required (within 30 days of hire).
Supervisory Responsibilities None.
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Benefits
Great working environment
Growth and Development Opportunities
Competitive Benefits Package
Paid Time Off (Vacation and Sick)
Public Service Loan Forgiveness Qualifying Employer
Tuition Assistance
Paid Holidays
Retirement Plan Options
457 Deferred Compensation Plans
Key Requirements
Graduation from an accredited four‑year college or university with a Bachelor’s degree in public or judicial administration, business, criminal justice, social work, or a related social science. Related experience may substitute on a year‑by‑year basis.
One year of work related experience.
State of Florida Notary Public certification is required (within 30 days of hire).
Knowledge of Dependency Court programs and the dynamics of how they interface with Unified Family Court concepts for effective case management.
Knowledge of Family Law Court programs and associated dynamics for effective case management.
Knowledge of juvenile dependency, family law statutes and rules of civil procedure.
Knowledge of court procedures and understanding of basic legal terminology.
Summary This professional, highly responsible case management position within Unified Family Court assists judges and magistrates with the timely disposition of cases through case management and monitoring. Responsibilities include providing information to litigants and trial court staff, reviewing filings, preparing cases for court hearings, briefing judges, attending hearings, maintaining records, scheduling hearings, and providing related administrative support and training for new personnel. The Program Specialist II is responsible for case screening, analysis, and coordination of family law cases, including domestic relations, domestic violence, juvenile dependency, truancy, and delinquency cases. Work is performed under the general supervision of the Program Coordinator.
Essential Duties and Responsibilities
Case Screening and Coordination
Oversee the progression of legal cases from initiation to resolution.
Screen cases to determine appropriate case track assignments according to the Unified Family Court model.
Assess and identify cases involving high conflict or multiple case issues.
Coordinate cases to minimize conflicting court orders.
Manage and prepare cases for court hearings, providing historical summaries of documents and events pertinent to the case and parties.
Case Research and Statistics
Review various databases to determine cross‑over cases.
Compile statistical information and prepare family division reports to determine court performance.
Conduct case research and compose accurate case reports.
Effective Communication and Customer Service
Assist litigants in person, by telephone, and via correspondence; provide case status information, referrals to appropriate community agencies, and review pro se filings for judges.
Effectively communicate ideas and thoughts, both verbally and in written form, to pro se parties and attorneys.
Clearly and effectively communicate procedures and goals to others.
Ask appropriate questions in order to provide a common understanding of procedures and goals necessary in a case.
Provide quality customer service by responding promptly to inquiries.
Maintain composure when dealing with potentially challenging or adversarial parties.
Other duties as assigned.
Serve as liaison between the Citizen’s Review Panel and the Court.
Typical Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required.
Knowledge Of
Family law court programs and the dynamics of how they interface effectively for case management.
Family law, domestic violence, and dependency statutes and rules of procedure.
Court functions, processes, and procedures.
Understanding of basic legal terminology.
Ability To
Apply organizational skills.
Make case‑management decisions tailored to the needs and specific case to determine the most accurate route for case progression.
Communicate clearly, concisely, and logically, both orally and in writing, with the public as well as outside agencies and programs.
Conduct research and compose concise reports providing thorough and accurate case summaries.
Exercise discretion and maintain confidentiality at all times.
Provide effective, accurate, professional, polite, friendly, and prompt customer service to the public and other agency personnel, AOC employees, and the Judiciary.
Maintain a pleasant demeanor in stressful situations.
Work with highly emotional and potentially difficult people respectfully.
Operate computers efficiently and use Microsoft Office Suite and various other software programs and databases daily.
Use office equipment such as telephones, copiers, and fax machines.
Maintain consistent and regular attendance (required).
Work required hours from 8:30 a.m. to 5:00 p.m., Monday through Friday.
Type 35 words per minute (preferred).
Certificates, Licenses, Registrations State of Florida Notary Public certification is required (within 30 days of hire).
Supervisory Responsibilities None.
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