Andersen Corporation
Associate Install Manager
Andersen Corporation, Wilmington, North Carolina, United States, 28412
ANDERSEN CORPORATION SUMMARY: At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live. Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector. Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality. Job Description: The Associate Install Manager will support Installation Manager(s) in leading the installation team, the project management team, the service team, and ultimately increasing the branch operating profit by increasing the effectiveness, as measured by first time through (FTT) and retail location remakes of individual sub‑contractors and employees by providing coaching and training focused on improving installation process skills, product knowledge, service knowledge as well as installation and industry knowledge. This position will be based in our Wilmington, NC office.
PRIMARY RESPONSIBILITIES
Directly train, manage, and coach all employees (sub-contractor and internal) involved in the installation process.
Analyze individual and team metrics to determine focus areas of training. Develop and deliver specific training to increase effectiveness within identified areas or improvement including FTT rate, remakes, construction knowledge, service knowledge, installation knowledge and homeowner satisfaction.
Partner with branch leadership team on resolving open issues and identifying areas of improvement. Provide necessary training and support to continuously improve back‑office installation, project management and service processes and paperwork.
Partner with product knowledge experts in the development and delivery of monthly team meetings, product knowledge, installation knowledge and service knowledge training to increase departmental effectiveness and efficiencies.
Meet or exceed planned margins and revenue dollar goals by having a capable workforce and using outsourcing as appropriate. Work closely with the Sales and Customer Process functions to ensure resources are aligned, in a proactive manner, with demand fluctuations.
Lead the safety initiatives of the installation process associates to ensure safe practices are in place and are followed. Ensure that all regulatory required training is completed as appropriate. Participate as a team member on the CORO Safety Committee.
Ensure that all regulatory procedures and/or requirements impacting the installation process are met & other duties assigned by Supervisor.
QUALIFICATIONS
Four‑year degree or an equivalent combination of education and experience.
Valid driver’s license with acceptable accident and moving violation motor vehicle record.
A minimum of 5 years of work experience in the home improvement or other closely related field.
Computer skills and management of computer‑based information.
Customer orientation.
Strong written and verbal communication skills.
Knowledge of applicable building codes, preferred.
Previous work experience recruiting and managing independent contractors, preferred.
Ability to work and lead in a team environment.
Basic financial knowledge.
Providing performance feedback.
Pay Range: $69,529.00 – $107,771.00
CULTURE AND BENEFITS
401(k) Plan, Employer Fixed Contributions & Company Matching
Profit Sharing
Medical, Dental and Vision Coverage
Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
Life Insurance
Paid Time Off & Paid Holidays
Paid Maternity Leave & Paid Parental Leave
Career Growth Planning & Nationwide Career Opportunities
PROFIT SHARING In 2025 Andersen has set a profit‑sharing target of $3,500 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.
EEOC EMPLOYER Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.
We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.
Andersen Corporation
#J-18808-Ljbffr
PRIMARY RESPONSIBILITIES
Directly train, manage, and coach all employees (sub-contractor and internal) involved in the installation process.
Analyze individual and team metrics to determine focus areas of training. Develop and deliver specific training to increase effectiveness within identified areas or improvement including FTT rate, remakes, construction knowledge, service knowledge, installation knowledge and homeowner satisfaction.
Partner with branch leadership team on resolving open issues and identifying areas of improvement. Provide necessary training and support to continuously improve back‑office installation, project management and service processes and paperwork.
Partner with product knowledge experts in the development and delivery of monthly team meetings, product knowledge, installation knowledge and service knowledge training to increase departmental effectiveness and efficiencies.
Meet or exceed planned margins and revenue dollar goals by having a capable workforce and using outsourcing as appropriate. Work closely with the Sales and Customer Process functions to ensure resources are aligned, in a proactive manner, with demand fluctuations.
Lead the safety initiatives of the installation process associates to ensure safe practices are in place and are followed. Ensure that all regulatory required training is completed as appropriate. Participate as a team member on the CORO Safety Committee.
Ensure that all regulatory procedures and/or requirements impacting the installation process are met & other duties assigned by Supervisor.
QUALIFICATIONS
Four‑year degree or an equivalent combination of education and experience.
Valid driver’s license with acceptable accident and moving violation motor vehicle record.
A minimum of 5 years of work experience in the home improvement or other closely related field.
Computer skills and management of computer‑based information.
Customer orientation.
Strong written and verbal communication skills.
Knowledge of applicable building codes, preferred.
Previous work experience recruiting and managing independent contractors, preferred.
Ability to work and lead in a team environment.
Basic financial knowledge.
Providing performance feedback.
Pay Range: $69,529.00 – $107,771.00
CULTURE AND BENEFITS
401(k) Plan, Employer Fixed Contributions & Company Matching
Profit Sharing
Medical, Dental and Vision Coverage
Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
Life Insurance
Paid Time Off & Paid Holidays
Paid Maternity Leave & Paid Parental Leave
Career Growth Planning & Nationwide Career Opportunities
PROFIT SHARING In 2025 Andersen has set a profit‑sharing target of $3,500 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.
EEOC EMPLOYER Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.
We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.
Andersen Corporation
#J-18808-Ljbffr