H2T Skin and Laser Center
Benefits
401(k) matching
Bonus based on performance
Competitive salary
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Reports To: Practice Manager (Spa Director) / Medical Director
Position Overview The Assistant Manager is a leadership ambassador of the practice, responsible for upholding an exceptional, concierge-level patient experience while supporting the operational and financial success of a premier luxury medical spa. This role blends refined hospitality, team leadership, and operational excellence within an elite aesthetic medical environment. The ideal candidate is polished, service-driven, and highly organized, with a passion for aesthetics, wellness, and elevated client care.
Key Responsibilities Luxury Patient Experience Deliver and model a white-glove, concierge-style patient journey from first contact through follow-up
Ensure every patient interaction reflects the brand’s standards of elegance, discretion, and excellence
Anticipate patient needs and proactively resolve concerns to exceed expectations
Support consultation flow, treatment coordination, and personalized follow-up communication
Maintain a calm, polished, and welcoming environment at all times
Operations & Practice Excellence Assist in overseeing daily operations to ensure seamless workflow and refined efficiency
Maintain immaculate front desk, treatment rooms, and common areas in alignment with luxury brand standards
Support inventory oversight for medical supplies and high-end retail products
Ensure adherence to HIPAA, OSHA, and medical spa regulations while maintaining a premium experience
Assist with staff scheduling, timekeeping, and operational reporting
Sales & Revenue Growth Support consultative, relationship-based sales of treatment plans, memberships, packages, and luxury skincare
Educate patients on services and products in a sophisticated, non-pressured manner
Track performance metrics including patient retention, retail conversion, and revenue growth
Support exclusive events, promotions, and VIP experiences
Team Leadership & Brand Representation Lead by example with professionalism, poise, and discretion
Support onboarding, training, and mentorship of front desk and clinical support staff
Reinforce service standards, brand messaging, and appearance expectations
Assist with performance feedback and professional development
Marketing & Client Engagement Support execution of brand-aligned marketing initiatives and patient appreciation events
Assist with social media coordination, community outreach, and referral programs
Uphold consistent brand voice and visual standards across all patient-facing touchpoints
Qualifications 5+ years of leadership or supervisory experience in a luxury service environment (medical spa, aesthetics, boutique hospitality, high‑end retail, or healthcare preferred)
Strong understanding of elevated customer service and relationship-based sales
Exceptional communication, organization, and interpersonal skills
Polished appearance and professional demeanor
Proficiency in scheduling software, EMR systems, and office technology
Preferred Experience Experience in aesthetic medicine, cosmetic dermatology, or medical spa operations
Knowledge of injectables, laser treatments, skincare, and wellness services
Background in luxury hospitality or concierge services
Physical & Schedule Requirements Ability to stand and move throughout the clinic during operating hours
Occasional lifting of supplies up to 25 lbs
Availability for select evenings, weekends, and special events
Compensation & Benefits Competitive salary commensurate with experience
Performance-based incentives and bonus opportunities
Generous employee discounts on treatments and luxury skincare
Paid time off, benefits, and ongoing education in aesthetics and wellness
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401(k) matching
Bonus based on performance
Competitive salary
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Reports To: Practice Manager (Spa Director) / Medical Director
Position Overview The Assistant Manager is a leadership ambassador of the practice, responsible for upholding an exceptional, concierge-level patient experience while supporting the operational and financial success of a premier luxury medical spa. This role blends refined hospitality, team leadership, and operational excellence within an elite aesthetic medical environment. The ideal candidate is polished, service-driven, and highly organized, with a passion for aesthetics, wellness, and elevated client care.
Key Responsibilities Luxury Patient Experience Deliver and model a white-glove, concierge-style patient journey from first contact through follow-up
Ensure every patient interaction reflects the brand’s standards of elegance, discretion, and excellence
Anticipate patient needs and proactively resolve concerns to exceed expectations
Support consultation flow, treatment coordination, and personalized follow-up communication
Maintain a calm, polished, and welcoming environment at all times
Operations & Practice Excellence Assist in overseeing daily operations to ensure seamless workflow and refined efficiency
Maintain immaculate front desk, treatment rooms, and common areas in alignment with luxury brand standards
Support inventory oversight for medical supplies and high-end retail products
Ensure adherence to HIPAA, OSHA, and medical spa regulations while maintaining a premium experience
Assist with staff scheduling, timekeeping, and operational reporting
Sales & Revenue Growth Support consultative, relationship-based sales of treatment plans, memberships, packages, and luxury skincare
Educate patients on services and products in a sophisticated, non-pressured manner
Track performance metrics including patient retention, retail conversion, and revenue growth
Support exclusive events, promotions, and VIP experiences
Team Leadership & Brand Representation Lead by example with professionalism, poise, and discretion
Support onboarding, training, and mentorship of front desk and clinical support staff
Reinforce service standards, brand messaging, and appearance expectations
Assist with performance feedback and professional development
Marketing & Client Engagement Support execution of brand-aligned marketing initiatives and patient appreciation events
Assist with social media coordination, community outreach, and referral programs
Uphold consistent brand voice and visual standards across all patient-facing touchpoints
Qualifications 5+ years of leadership or supervisory experience in a luxury service environment (medical spa, aesthetics, boutique hospitality, high‑end retail, or healthcare preferred)
Strong understanding of elevated customer service and relationship-based sales
Exceptional communication, organization, and interpersonal skills
Polished appearance and professional demeanor
Proficiency in scheduling software, EMR systems, and office technology
Preferred Experience Experience in aesthetic medicine, cosmetic dermatology, or medical spa operations
Knowledge of injectables, laser treatments, skincare, and wellness services
Background in luxury hospitality or concierge services
Physical & Schedule Requirements Ability to stand and move throughout the clinic during operating hours
Occasional lifting of supplies up to 25 lbs
Availability for select evenings, weekends, and special events
Compensation & Benefits Competitive salary commensurate with experience
Performance-based incentives and bonus opportunities
Generous employee discounts on treatments and luxury skincare
Paid time off, benefits, and ongoing education in aesthetics and wellness
#J-18808-Ljbffr