H2T Skin and Laser Center
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Assistant Manager
role at
H2T Skin and Laser Center
Benefits
401(k) matching
Bonus based on performance
Competitive salary
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Reports To Practice Manager (Spa Director) / Medical Director
Position Overview The Assistant Manager is a leadership ambassador of the practice, responsible for upholding an exceptional, concierge-level patient experience while supporting the operational and financial success of a premier luxury medical spa. This role blends refined hospitality, team leadership, and operational excellence within an elite aesthetic medical environment. The ideal candidate is polished, service‑driven, and highly organized, with a passion for aesthetics, wellness, and elevated client care.
Key Responsibilities Luxury Patient Experience
Deliver and model a white‑glove, concierge‑style patient journey from first contact through follow‑up.
Ensure every patient interaction reflects the brand’s standards of elegance, discretion, and excellence.
Anticipate patient needs and proactively resolve concerns to exceed expectations.
Support consultation flow, treatment coordination, and personalized follow‑up communication.
Maintain a calm, polished, and welcoming environment at all times.
Operations & Practice Excellence
Assist in overseeing daily operations to ensure seamless workflow and refined efficiency.
Maintain immaculate front desk, treatment rooms, and common areas in alignment with luxury brand standards.
Support inventory oversight for medical supplies and high‑end retail products.
Ensure adherence to HIPAA, OSHA, and medical spa regulations while maintaining a premium experience.
Assist with staff scheduling, timekeeping, and operational reporting.
Sales & Revenue Growth
Support consultative, relationship‑based sales of treatment plans, memberships, packages, and luxury skincare.
Educate patients on services and products in a sophisticated, non‑pressured manner.
Track performance metrics including patient retention, retail conversion, and revenue growth.
Support exclusive events, promotions, and VIP experiences.
Team Leadership & Brand Representation
Lead by example with professionalism, poise, and discretion.
Support onboarding, training, and mentorship of front desk and clinical support staff.
Reinforce service standards, brand messaging, and appearance expectations.
Assist with performance feedback and professional development.
Marketing & Client Engagement
Support execution of brand‑aligned marketing initiatives and patient appreciation events.
Assist with social media coordination, community outreach, and referral programs.
Uphold consistent brand voice and visual standards across all patient‑facing touchpoints.
Qualifications
5+ years of leadership or supervisory experience in a luxury service environment (medical spa, aesthetics, boutique hospitality, high‑end retail, or healthcare preferred).
Strong understanding of elevated customer service and relationship‑based sales.
Exceptional communication, organization, and interpersonal skills.
Polished appearance and professional demeanor.
Proficiency in scheduling software, EMR systems, and office technology.
Preferred Experience
Experience in aesthetic medicine, cosmetic dermatology, or medical spa operations.
Knowledge of injectables, laser treatments, skincare, and wellness services.
Background in luxury hospitality or concierge services.
Physical & Schedule Requirements
Ability to stand and move throughout the clinic during operating hours.
Occasional lifting of supplies up to 25 lbs.
Availability for select evenings, weekends, and special events.
Compensation & Benefits
Competitive salary commensurate with experience.
Performance‑based incentives and bonus opportunities.
Generous employee discounts on treatments and luxury skincare.
Paid time off, benefits, and ongoing education in aesthetics and wellness.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other (Medical Practices)
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Assistant Manager
role at
H2T Skin and Laser Center
Benefits
401(k) matching
Bonus based on performance
Competitive salary
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Reports To Practice Manager (Spa Director) / Medical Director
Position Overview The Assistant Manager is a leadership ambassador of the practice, responsible for upholding an exceptional, concierge-level patient experience while supporting the operational and financial success of a premier luxury medical spa. This role blends refined hospitality, team leadership, and operational excellence within an elite aesthetic medical environment. The ideal candidate is polished, service‑driven, and highly organized, with a passion for aesthetics, wellness, and elevated client care.
Key Responsibilities Luxury Patient Experience
Deliver and model a white‑glove, concierge‑style patient journey from first contact through follow‑up.
Ensure every patient interaction reflects the brand’s standards of elegance, discretion, and excellence.
Anticipate patient needs and proactively resolve concerns to exceed expectations.
Support consultation flow, treatment coordination, and personalized follow‑up communication.
Maintain a calm, polished, and welcoming environment at all times.
Operations & Practice Excellence
Assist in overseeing daily operations to ensure seamless workflow and refined efficiency.
Maintain immaculate front desk, treatment rooms, and common areas in alignment with luxury brand standards.
Support inventory oversight for medical supplies and high‑end retail products.
Ensure adherence to HIPAA, OSHA, and medical spa regulations while maintaining a premium experience.
Assist with staff scheduling, timekeeping, and operational reporting.
Sales & Revenue Growth
Support consultative, relationship‑based sales of treatment plans, memberships, packages, and luxury skincare.
Educate patients on services and products in a sophisticated, non‑pressured manner.
Track performance metrics including patient retention, retail conversion, and revenue growth.
Support exclusive events, promotions, and VIP experiences.
Team Leadership & Brand Representation
Lead by example with professionalism, poise, and discretion.
Support onboarding, training, and mentorship of front desk and clinical support staff.
Reinforce service standards, brand messaging, and appearance expectations.
Assist with performance feedback and professional development.
Marketing & Client Engagement
Support execution of brand‑aligned marketing initiatives and patient appreciation events.
Assist with social media coordination, community outreach, and referral programs.
Uphold consistent brand voice and visual standards across all patient‑facing touchpoints.
Qualifications
5+ years of leadership or supervisory experience in a luxury service environment (medical spa, aesthetics, boutique hospitality, high‑end retail, or healthcare preferred).
Strong understanding of elevated customer service and relationship‑based sales.
Exceptional communication, organization, and interpersonal skills.
Polished appearance and professional demeanor.
Proficiency in scheduling software, EMR systems, and office technology.
Preferred Experience
Experience in aesthetic medicine, cosmetic dermatology, or medical spa operations.
Knowledge of injectables, laser treatments, skincare, and wellness services.
Background in luxury hospitality or concierge services.
Physical & Schedule Requirements
Ability to stand and move throughout the clinic during operating hours.
Occasional lifting of supplies up to 25 lbs.
Availability for select evenings, weekends, and special events.
Compensation & Benefits
Competitive salary commensurate with experience.
Performance‑based incentives and bonus opportunities.
Generous employee discounts on treatments and luxury skincare.
Paid time off, benefits, and ongoing education in aesthetics and wellness.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other (Medical Practices)
#J-18808-Ljbffr