LTVplus
Customer Service Agent (Billing Agent) for a Software Company
LTVplus, Brandon, Florida, us, 33508
Customer Service Agent (Billing Agent)
Remote – Position open for a software company focused on delivering exceptional customer experience globally.
Who We Are At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote‑first company with a team spread across the globe.
Responsibilities
Process and manage billing information with accuracy and efficiency.
Review billing transactions to ensure completeness and correctness.
Respond to customer inquiries regarding billing, account statements, and charges.
Investigate and resolve billing discrepancies or issues promptly.
Ensure compliance with company policies, procedures, and relevant regulations.
Qualifications
Experience: 2–3 years in billing, preferably in a BPO or customer service environment.
Adaptability: Quick to learn and adapt to systems, tools, and processes in a fast‑paced setting.
Analytical Skills: Able to identify discrepancies in billing or account information and implement effective solutions.
Attention to Detail: Highly detail‑oriented with strong accuracy in reviewing financial data and transactions.
Independence: Capable of working autonomously while managing complex processes efficiently.
Communication Skills: Professional and clear in handling customer inquiries and providing explanations.
Desired Skills and Attributes
Proficient with Zendesk.
Strong analytical and problem‑solving abilities.
Ability to manage time and work independently in a remote environment.
Job Details Seniority level:
Entry level
Employment type:
Full-time
Industries:
Outsourcing and Offshoring Consulting
Working conditions:
24x7 availability required
Training duration:
8 hours
Application Process Only shortlisted candidates will be contacted. Please submit your application and include your relevant experience with billing and customer service.
#J-18808-Ljbffr
Who We Are At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote‑first company with a team spread across the globe.
Responsibilities
Process and manage billing information with accuracy and efficiency.
Review billing transactions to ensure completeness and correctness.
Respond to customer inquiries regarding billing, account statements, and charges.
Investigate and resolve billing discrepancies or issues promptly.
Ensure compliance with company policies, procedures, and relevant regulations.
Qualifications
Experience: 2–3 years in billing, preferably in a BPO or customer service environment.
Adaptability: Quick to learn and adapt to systems, tools, and processes in a fast‑paced setting.
Analytical Skills: Able to identify discrepancies in billing or account information and implement effective solutions.
Attention to Detail: Highly detail‑oriented with strong accuracy in reviewing financial data and transactions.
Independence: Capable of working autonomously while managing complex processes efficiently.
Communication Skills: Professional and clear in handling customer inquiries and providing explanations.
Desired Skills and Attributes
Proficient with Zendesk.
Strong analytical and problem‑solving abilities.
Ability to manage time and work independently in a remote environment.
Job Details Seniority level:
Entry level
Employment type:
Full-time
Industries:
Outsourcing and Offshoring Consulting
Working conditions:
24x7 availability required
Training duration:
8 hours
Application Process Only shortlisted candidates will be contacted. Please submit your application and include your relevant experience with billing and customer service.
#J-18808-Ljbffr