LTVplus
Customer Service Agent (Tech Agent) for a Software Company
LTVplus, Brandon, Florida, us, 33508
Customer Service Agent (Tech Agent) – LTVplus
Join to apply for the Customer Service Agent (Tech Agent) role at LTVplus. Is This YOU? Then We Want to Meet You!
At least 2 years of experience in technical support. Technical Knowledge: Understanding of streaming technology, apps, and devices; strong troubleshooting skills. Customer Service Skills: Patience, empathy, and problem‑solving skills to handle customer issues effectively. Other Skills: Ability to work independently, manage time efficiently, and adapt to changes. Who We Are
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote‑first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences. Your Mission Will Be To
Provide outstanding technical support to our customers via email for our streaming platform. Escalate complex technical issues to specialized teams when necessary. Provide clear, step‑by‑step instructions to help customers resolve issues independently. Collaborate with the team to improve support processes. Stay updated on platform features, updates, and technical best practices. Tech Checklist – Gotta Have It!
Software/platforms required: Zendesk. Working Conditions
24x7. Seniority Level
Entry level. Employment Type
Full‑time. Job Function
Other.
#J-18808-Ljbffr
Join to apply for the Customer Service Agent (Tech Agent) role at LTVplus. Is This YOU? Then We Want to Meet You!
At least 2 years of experience in technical support. Technical Knowledge: Understanding of streaming technology, apps, and devices; strong troubleshooting skills. Customer Service Skills: Patience, empathy, and problem‑solving skills to handle customer issues effectively. Other Skills: Ability to work independently, manage time efficiently, and adapt to changes. Who We Are
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote‑first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences. Your Mission Will Be To
Provide outstanding technical support to our customers via email for our streaming platform. Escalate complex technical issues to specialized teams when necessary. Provide clear, step‑by‑step instructions to help customers resolve issues independently. Collaborate with the team to improve support processes. Stay updated on platform features, updates, and technical best practices. Tech Checklist – Gotta Have It!
Software/platforms required: Zendesk. Working Conditions
24x7. Seniority Level
Entry level. Employment Type
Full‑time. Job Function
Other.
#J-18808-Ljbffr