ConnectWise
General Summary
The Technical Business Analyst will work with product owners and requesters to gather requirements, validate processes, understand scope, test steps to reproduce, and assist with demos and training for system requests. The Technical Business Analyst will review, analyze and evaluate the systems and user needs. This individual will produce documentation of both current and new processes as well as system flow diagrams. This individual will work in partnership with cross functional teams to assist in any projects assigned to ensure the project is well defined and coordinated.
Essential Duties and Responsibilities
Provides support to cross functional team(s), with a high attention to detail
Researches, analyzes, and documents findings
Document and distribute new or revised processes and procedures that result from project efforts
Analyze business problems and recommends solutions
Write user stories with detailed acceptance criteria
Create and implement solution design that will meet the needs of the business
Create and implement project plans when applicable
Test the design, manage QA and UAT, verify solutions
Write up and keep detailed records of initiatives
Perform System demo, participate in user acceptance testing, and conduct user training
Facilitate user acceptance and sign off
Performs a variety of tasks
A certain degree of creativity and latitude is required
Review, analyze, and evaluate market data and trends
Work with stakeholders and requestors to document requirements, define project scope and objectives, and do the analysis to provide recommendations to stakeholders and management on the next steps
Knowledge, Skills, and/or Abilities Required
Ability to work independently on projects and processes with general supervision.
Ability to situationally adapt and understand new technology/processes.
Must have excellent and effective oral and written English communication skills to speak with both technical and non-technical audiences.
Must be detail oriented, strong analytical, people and documentation skills.
Well-versed in both Agile and waterfall methodologies, as well as SCRUM.
Must understand how to communicate difficult/sensitive information tactfully.
Ability to work on multiple priorities and/or projects simultaneously.
Problem-solving abilities and the ability to meet reasonable deadlines.
Strong team player with the ability to build positive and collaborative relationships within the organization.
Familiar with relational database concepts, and client-server concepts.
Financial Analysis and Familiarity with Financial terms.
Willingness to call or speak with customers directly.
Familiarity with SharePoint, Smartsheet, and Jira.
Educational/Vocational/Previous Experience Recommendations
Bachelor’s degree in related field or equivalent business experience.
2+ years of related experience.
2+ years of experience working with the Salesforce Platform.
Experience with Agile/Scrum methodologies.
Salesforce Business Analyst Certification.
Preferred: Experience in Finance or Marketing.
Working Conditions
0-25% travel may be required.
With your consent, reference checks will be conducted prior to receiving an offer.
Equal Opportunity Employer ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.
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Essential Duties and Responsibilities
Provides support to cross functional team(s), with a high attention to detail
Researches, analyzes, and documents findings
Document and distribute new or revised processes and procedures that result from project efforts
Analyze business problems and recommends solutions
Write user stories with detailed acceptance criteria
Create and implement solution design that will meet the needs of the business
Create and implement project plans when applicable
Test the design, manage QA and UAT, verify solutions
Write up and keep detailed records of initiatives
Perform System demo, participate in user acceptance testing, and conduct user training
Facilitate user acceptance and sign off
Performs a variety of tasks
A certain degree of creativity and latitude is required
Review, analyze, and evaluate market data and trends
Work with stakeholders and requestors to document requirements, define project scope and objectives, and do the analysis to provide recommendations to stakeholders and management on the next steps
Knowledge, Skills, and/or Abilities Required
Ability to work independently on projects and processes with general supervision.
Ability to situationally adapt and understand new technology/processes.
Must have excellent and effective oral and written English communication skills to speak with both technical and non-technical audiences.
Must be detail oriented, strong analytical, people and documentation skills.
Well-versed in both Agile and waterfall methodologies, as well as SCRUM.
Must understand how to communicate difficult/sensitive information tactfully.
Ability to work on multiple priorities and/or projects simultaneously.
Problem-solving abilities and the ability to meet reasonable deadlines.
Strong team player with the ability to build positive and collaborative relationships within the organization.
Familiar with relational database concepts, and client-server concepts.
Financial Analysis and Familiarity with Financial terms.
Willingness to call or speak with customers directly.
Familiarity with SharePoint, Smartsheet, and Jira.
Educational/Vocational/Previous Experience Recommendations
Bachelor’s degree in related field or equivalent business experience.
2+ years of related experience.
2+ years of experience working with the Salesforce Platform.
Experience with Agile/Scrum methodologies.
Salesforce Business Analyst Certification.
Preferred: Experience in Finance or Marketing.
Working Conditions
0-25% travel may be required.
With your consent, reference checks will be conducted prior to receiving an offer.
Equal Opportunity Employer ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.
#J-18808-Ljbffr