Beaconhillhospitality
Schedule
Monday to Friday, 7 AM to 3:30 PM
Job Summary The Assistant Manager is responsible for supporting operational and financial excellence for their assigned contract(s). This role requires dedication to the location's Valet and Outdoor Teams, Business Operations, and Revenue Collection/Management procedures. The Assistant Manager is an organizational advocate who conducts themselves in accordance with Beacon Hill Hospitality's policies and procedures, and strives to drive the company's mission and vision forward.
This fast‑paced role requires juggling responsibilities that range from successfully building and leading teams, enforcing revenue collection procedures, responding to parking equipment needs and challenges, and promoting a positive client relationship—with the goal of heightening the patient experience. The Assistant Manager serves as an extra layer of management to ensure all account criteria and expectations are consistently met or exceeded. Direct staff management and development are a crucial aspect to this position. Beacon Hill Assistant Managers lead by example, as they not only deliver exceptional experiences for patients and visitors, but create a culture of excellence within their teams.
Essential Duties and Responsibilities
Oversees and supports operations, including hands‑on team assistance, talent management, client satisfaction, and escalated issues, in addition to other related duties as assigned.
Monitors and directs all traffic on the valet team's drive to ensure that all emergency vehicles have clear entry.
Ensures all revenue collection and ticket processing procedures are adhered to.
Ensures the team delivers hospitality service in accordance with company standards.
Actively assesses team performance and contributes to evaluation periods.
Collaborates with corporate leadership to develop and implement training and development tools.
Promptly and professionally addresses performance concerns in accordance with company standards.
Ensures optimal team scheduling and overall conduct.
Provides technical support to the team in the event of an absence.
Hire and Develop a High Functioning Team
Fosters a spirit of teamwork and unity that enables each employee and collective team to succeed.
Consciously creates a workplace culture that is consistent with Beacon Hill Hospitality's mission, vision and values.
Assists with recruitment and interviewing process as required; actively screens and schedules candidates, participates in interviews, and recommends approving or rejecting candidates in accordance with BHH performance standards.
Orients, onboards and trains new hires with the support of senior leadership and Human Resources.
Conducts performance evaluations that are timely and constructive (30/60/90, participates in Annual Reviews, corrective actions).
Handles corrective actions and termination of employees promptly and in accordance with company policy.
Creates and manages team schedules and rotations proactively; serves as a second set of eyes to manage budgeted hours and payroll costs and adapts schedules accordingly.
Supervises the time and attendance process ensuring team members follow rules and regulations.
Collaborates with HR to produce repeatable training and performance management programs for all positions, including valet, hospitality, and revenue‑supporting positions.
Escalates people‑related issues to senior management and/or Human Resources when applicable.
Administrative & Reporting Responsibilities
Supports monthly invoicing process: generates invoices for monthly cardholders (individuals and groups) and offices in need of parking validations; audits invoices for accuracy and submits to site leader for approval; releases approved invoices and emails appropriate points of contact accordingly.
Parking Portal Administration and Support: serves as point of contact for medical office buildings regarding validations and parking portal; sets up new parkers, troubleshoots user issues, ensures correct access is granted and configured; accesses merchant portal to review deposit breakdowns; identifies and separates monthly parking revenue and validation; closes out invoices as required.
QuickBooks Office Administration: accurately categorizes deposits in QuickBooks Online (QBO) into the appropriate revenue buckets; enters any invoices that are paid or sent over as bills in QBO; matches bills to corresponding bank transactions once payments are processed.
Report Auditing & Reconciliation: audits valet reports daily to ensure accurate transactions and reconciliations for cash drops, daily revenue and flash reports; reviews transient reports daily to identify unpaid tickets and cross‑examine with the Exemption Log; follows up to confirm rationale behind recorded exemptions.
Other Revenue Responsibilities: performs weekly & monthly cash reconciliation; performs regular bank deposits; collects and submits cash deposits from pay‑on‑foot machines; replaces bills of poor quality with "ATM Quality" bills; maintains parking cards and deposits; reconciles and manages the petty cash account; troubleshoots solutions for cash‑collection immediately if and when transaction points are out of service for any reason; other tasks as assigned.
Equipment Maintenance and Inventory Control: serves as point of contact for all parking equipment and service‑related issues; educates appropriate hospital employees on validation procedures; ensures that parking equipment is in working order (operating properly, adequate tickets, receipt paper, etc.); performs preventative maintenance on parking equipment; responds promptly to issues at gates and pay‑on‑foot machines; deploy team members to act as cashier when equipment is not in service; performs checks and monitors the parking operation as a whole by identifying safety concerns, ticketing cars that have parked in an unauthorized garage, and making sure that the areas are clean and free of trash and debris.
Required Skills/Abilities
Possesses exceptional customer service skills and a positive attitude.
Has the ability to handle critical issues in a timely manner.
Strong leadership & mentorship skills.
Ability to deescalate tense situations.
Ability to read, understand, and communicate effectively both verbally and on paper.
Ability to proactively solve problems, but also knows when to ask for help.
Ability to communicate clearly and effectively in a courteous manner in keeping with the Beacon Hill philosophy.
Education and Experience
High School degree or equivalent.
At least two years related experience, preferred.
At least one year of accounting and/or finance experience, preferred.
Physical Demands and Working Environment This position requires the ability to stand for most of the shift. It requires long sessions walking, sitting, bending, twisting, reaching with hands or arms, talking and hearing. Employees must occasionally lift and/or move objects up to 20 lb and be able to wear PPE (personal protective equipment) for the duration of their shift. The position may be subjected to weather conditions prevalent at the time. The noise level in this work environment can range from minimal to moderate.
Disclaimer The above statements are intended to describe the general nature and complexity of the work being performed by personnel assigned to this classification, and do not represent an exhaustive list of all tasks, duties, tasks and responsibilities required of personnel assigned to this position.
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Job Summary The Assistant Manager is responsible for supporting operational and financial excellence for their assigned contract(s). This role requires dedication to the location's Valet and Outdoor Teams, Business Operations, and Revenue Collection/Management procedures. The Assistant Manager is an organizational advocate who conducts themselves in accordance with Beacon Hill Hospitality's policies and procedures, and strives to drive the company's mission and vision forward.
This fast‑paced role requires juggling responsibilities that range from successfully building and leading teams, enforcing revenue collection procedures, responding to parking equipment needs and challenges, and promoting a positive client relationship—with the goal of heightening the patient experience. The Assistant Manager serves as an extra layer of management to ensure all account criteria and expectations are consistently met or exceeded. Direct staff management and development are a crucial aspect to this position. Beacon Hill Assistant Managers lead by example, as they not only deliver exceptional experiences for patients and visitors, but create a culture of excellence within their teams.
Essential Duties and Responsibilities
Oversees and supports operations, including hands‑on team assistance, talent management, client satisfaction, and escalated issues, in addition to other related duties as assigned.
Monitors and directs all traffic on the valet team's drive to ensure that all emergency vehicles have clear entry.
Ensures all revenue collection and ticket processing procedures are adhered to.
Ensures the team delivers hospitality service in accordance with company standards.
Actively assesses team performance and contributes to evaluation periods.
Collaborates with corporate leadership to develop and implement training and development tools.
Promptly and professionally addresses performance concerns in accordance with company standards.
Ensures optimal team scheduling and overall conduct.
Provides technical support to the team in the event of an absence.
Hire and Develop a High Functioning Team
Fosters a spirit of teamwork and unity that enables each employee and collective team to succeed.
Consciously creates a workplace culture that is consistent with Beacon Hill Hospitality's mission, vision and values.
Assists with recruitment and interviewing process as required; actively screens and schedules candidates, participates in interviews, and recommends approving or rejecting candidates in accordance with BHH performance standards.
Orients, onboards and trains new hires with the support of senior leadership and Human Resources.
Conducts performance evaluations that are timely and constructive (30/60/90, participates in Annual Reviews, corrective actions).
Handles corrective actions and termination of employees promptly and in accordance with company policy.
Creates and manages team schedules and rotations proactively; serves as a second set of eyes to manage budgeted hours and payroll costs and adapts schedules accordingly.
Supervises the time and attendance process ensuring team members follow rules and regulations.
Collaborates with HR to produce repeatable training and performance management programs for all positions, including valet, hospitality, and revenue‑supporting positions.
Escalates people‑related issues to senior management and/or Human Resources when applicable.
Administrative & Reporting Responsibilities
Supports monthly invoicing process: generates invoices for monthly cardholders (individuals and groups) and offices in need of parking validations; audits invoices for accuracy and submits to site leader for approval; releases approved invoices and emails appropriate points of contact accordingly.
Parking Portal Administration and Support: serves as point of contact for medical office buildings regarding validations and parking portal; sets up new parkers, troubleshoots user issues, ensures correct access is granted and configured; accesses merchant portal to review deposit breakdowns; identifies and separates monthly parking revenue and validation; closes out invoices as required.
QuickBooks Office Administration: accurately categorizes deposits in QuickBooks Online (QBO) into the appropriate revenue buckets; enters any invoices that are paid or sent over as bills in QBO; matches bills to corresponding bank transactions once payments are processed.
Report Auditing & Reconciliation: audits valet reports daily to ensure accurate transactions and reconciliations for cash drops, daily revenue and flash reports; reviews transient reports daily to identify unpaid tickets and cross‑examine with the Exemption Log; follows up to confirm rationale behind recorded exemptions.
Other Revenue Responsibilities: performs weekly & monthly cash reconciliation; performs regular bank deposits; collects and submits cash deposits from pay‑on‑foot machines; replaces bills of poor quality with "ATM Quality" bills; maintains parking cards and deposits; reconciles and manages the petty cash account; troubleshoots solutions for cash‑collection immediately if and when transaction points are out of service for any reason; other tasks as assigned.
Equipment Maintenance and Inventory Control: serves as point of contact for all parking equipment and service‑related issues; educates appropriate hospital employees on validation procedures; ensures that parking equipment is in working order (operating properly, adequate tickets, receipt paper, etc.); performs preventative maintenance on parking equipment; responds promptly to issues at gates and pay‑on‑foot machines; deploy team members to act as cashier when equipment is not in service; performs checks and monitors the parking operation as a whole by identifying safety concerns, ticketing cars that have parked in an unauthorized garage, and making sure that the areas are clean and free of trash and debris.
Required Skills/Abilities
Possesses exceptional customer service skills and a positive attitude.
Has the ability to handle critical issues in a timely manner.
Strong leadership & mentorship skills.
Ability to deescalate tense situations.
Ability to read, understand, and communicate effectively both verbally and on paper.
Ability to proactively solve problems, but also knows when to ask for help.
Ability to communicate clearly and effectively in a courteous manner in keeping with the Beacon Hill philosophy.
Education and Experience
High School degree or equivalent.
At least two years related experience, preferred.
At least one year of accounting and/or finance experience, preferred.
Physical Demands and Working Environment This position requires the ability to stand for most of the shift. It requires long sessions walking, sitting, bending, twisting, reaching with hands or arms, talking and hearing. Employees must occasionally lift and/or move objects up to 20 lb and be able to wear PPE (personal protective equipment) for the duration of their shift. The position may be subjected to weather conditions prevalent at the time. The noise level in this work environment can range from minimal to moderate.
Disclaimer The above statements are intended to describe the general nature and complexity of the work being performed by personnel assigned to this classification, and do not represent an exhaustive list of all tasks, duties, tasks and responsibilities required of personnel assigned to this position.
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