GovCIO
A leading IT service provider is looking for an Associate Service Desk Technician - Tier I to provide first-tier technical support to Veterans. This fully remote position involves assisting users with mobile device setup, troubleshooting, and guiding non-technical users. Responsibilities include documentation in ServiceNow, meeting performance metrics, and collaborating with peers to improve service quality. Candidates should have strong technical knowledge, excellent customer service skills, and a high school diploma, with a preference for an Associate's degree.
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