Decypher
Join Decypher and make a direct impact on the health and readiness of America’s service members, veterans, and their families. Since 2008 Decypher has offered healthcare industry professionals careers where their expertise is valued, and their work makes a meaningful impact. Decypher partners with the Defense Health Agency and other customers to deliver professional services, technology, and management solutions. Our mission is to provide and support quality care for our veterans, servicemembers and their families, across the United States.
Job Summary The Delivery Manager is responsible for the successful operations of assigned projects/accounts and serves as first line leader and representative of Decypher with our clients and partners. The Delivery Manager is expected to serve as an operational lead while also developing and driving customer relationships, serving as a trusted business partner to clients, and developing, learning and deploying industry best practices, driving growth.
Key Responsibilities
Manages the execution of contracts, including staffing, onboarding and orienting new hires, representing Decypher at customer meetings (taking minutes, if required), making required site visits, and timely completing all project‑related requirements. Ensures all deliverables covered under the PWS are met.
Responsible for the performance of the projects they manage, engaging and leveraging shared service resources to achieve business goals.
Solidifies themselves as trusted advisors to clients and drives revenue growth by identifying and evaluating new opportunities that can be added to current contracts or scope.
Develops relationships and understands capabilities of teaming partners; acts strategically to create alliances, subcontract agreements, joint‑venture arrangements and teaming schemes to drive further growth in the market.
Assists in pricing self‑generated opportunities using local market or contract intelligence. Acts as the boots‑on‑the‑ground expert in the assigned area of expertise (e.g., CLINS or geography).
Maintains senior‑level client relationships, attending at least quarterly meetings with senior client representatives, focusing on outcome‑based discussions, SMART goal setting, and PDCA cycles to drive performance and build trust.
Understands client needs, constraints, and challenges, and proposes solutions, serving as the first person the client thinks of for problem‑solving guidance.
Represents the company at industry events, conferences, forums and job fairs when appropriate.
Models high standards of integrity and professionalism, always disagreeing with curiosity and kindness.
Maintains clean, business‑appropriate professional appearance standards (on camera and in‑person).
Shared Services Center Engagement
Engages and collaborates with Recruiting and Credentialing on efforts to meet staffing requirements of the PWS for the contracted projects (reviewing resumes, interviewing applicants, and submitting candidates for soft approval when required).
Coordinates with Recruiting and Human Resources regarding new hire start dates, equipment and system access needs; provides onboarding for all new hires to ensure they know where to go on the first day and understand their PWS requirements.
Ensures employees assigned to their portfolio maintain the standards set by the client and Decypher; in collaboration with Human Resources, provides coaching and discipline when employees fail to meet expectations or do not comply with company policies, documenting all coaching and discipline and communicating with leadership and HR.
Manages time‑recording for employees in their assigned portfolio, ensuring accurate daily time logs and timely timesheet submission; addresses time‑keeping issues escalated by shared services time‑keeping staff and conducts first‑line employee conversations and discipline if protocols are not met.
Reports all workplace safety, potential work‑related injury and illness incidents, or complaints of harassment or discrimination to Ops Leadership and Human Resources immediately, collecting necessary information to support investigations.
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Job Summary The Delivery Manager is responsible for the successful operations of assigned projects/accounts and serves as first line leader and representative of Decypher with our clients and partners. The Delivery Manager is expected to serve as an operational lead while also developing and driving customer relationships, serving as a trusted business partner to clients, and developing, learning and deploying industry best practices, driving growth.
Key Responsibilities
Manages the execution of contracts, including staffing, onboarding and orienting new hires, representing Decypher at customer meetings (taking minutes, if required), making required site visits, and timely completing all project‑related requirements. Ensures all deliverables covered under the PWS are met.
Responsible for the performance of the projects they manage, engaging and leveraging shared service resources to achieve business goals.
Solidifies themselves as trusted advisors to clients and drives revenue growth by identifying and evaluating new opportunities that can be added to current contracts or scope.
Develops relationships and understands capabilities of teaming partners; acts strategically to create alliances, subcontract agreements, joint‑venture arrangements and teaming schemes to drive further growth in the market.
Assists in pricing self‑generated opportunities using local market or contract intelligence. Acts as the boots‑on‑the‑ground expert in the assigned area of expertise (e.g., CLINS or geography).
Maintains senior‑level client relationships, attending at least quarterly meetings with senior client representatives, focusing on outcome‑based discussions, SMART goal setting, and PDCA cycles to drive performance and build trust.
Understands client needs, constraints, and challenges, and proposes solutions, serving as the first person the client thinks of for problem‑solving guidance.
Represents the company at industry events, conferences, forums and job fairs when appropriate.
Models high standards of integrity and professionalism, always disagreeing with curiosity and kindness.
Maintains clean, business‑appropriate professional appearance standards (on camera and in‑person).
Shared Services Center Engagement
Engages and collaborates with Recruiting and Credentialing on efforts to meet staffing requirements of the PWS for the contracted projects (reviewing resumes, interviewing applicants, and submitting candidates for soft approval when required).
Coordinates with Recruiting and Human Resources regarding new hire start dates, equipment and system access needs; provides onboarding for all new hires to ensure they know where to go on the first day and understand their PWS requirements.
Ensures employees assigned to their portfolio maintain the standards set by the client and Decypher; in collaboration with Human Resources, provides coaching and discipline when employees fail to meet expectations or do not comply with company policies, documenting all coaching and discipline and communicating with leadership and HR.
Manages time‑recording for employees in their assigned portfolio, ensuring accurate daily time logs and timely timesheet submission; addresses time‑keeping issues escalated by shared services time‑keeping staff and conducts first‑line employee conversations and discipline if protocols are not met.
Reports all workplace safety, potential work‑related injury and illness incidents, or complaints of harassment or discrimination to Ops Leadership and Human Resources immediately, collecting necessary information to support investigations.
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