Star SU LLC
Star Cutter Company is a world leader in the cutting tool industry with headquarters in Novi, Michigan. We are looking for a driven Service Engineer to support domestic and international customers in Eastern Indiana, Central Ohio, and Lower Michigan.
Install, commission, and optimize equipment at various customer sites.
Provide customer training for existing and new customers, including hands‑on opportunities.
Support customer maintenance needs to ensure geometric alignment, software updates, and retrofits of motor gear hobbing and deburring.
Provide on‑site troubleshooting, diagnosis, and resolution of technical issues for equipment and systems.
Support customer needs by phone, email, and remote communication methods to optimize performance and recommend upgrades or modifications when necessary.
Support project management by minimizing delays and tracking interaction with customers. Communicate progress and open issues to leadership.
Collaborate with and support sales team utilizing technical expertise for various projects.
Inspect parts and components, identifying and troubleshooting future performance risk. Recommend spare parts to minimize downtime.
Education and Experience
Associate degree in mechanical or electrical field preferred.
Experience in a manufacturing/service environment.
Strong mechanical and electrical skills with proven ability to read and navigate blueprints, electrical schematics, etc.
Excellent analytical, interpersonal, and communication skills.
Experience with gears, gear hobbing and gear machines required.
Experience with Siemens control systems preferred.
Experience with FANUC Robot systems is a plus.
Valid passport required.
A valid driver’s license and good driving record are required.
Pay and Benefits
Competitive compensation program.
Comprehensive medical, dental, and vision health insurance.
Company paid life insurance and short‑term disability.
Matched 401(k) savings program.
Educational assistance program.
What’s Next?
Check us out at
www.starcutter.com
and
www.starsu.com .
Apply for the position and we will respond promptly.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Customer Service and Engineering
Industries Machinery Manufacturing
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Install, commission, and optimize equipment at various customer sites.
Provide customer training for existing and new customers, including hands‑on opportunities.
Support customer maintenance needs to ensure geometric alignment, software updates, and retrofits of motor gear hobbing and deburring.
Provide on‑site troubleshooting, diagnosis, and resolution of technical issues for equipment and systems.
Support customer needs by phone, email, and remote communication methods to optimize performance and recommend upgrades or modifications when necessary.
Support project management by minimizing delays and tracking interaction with customers. Communicate progress and open issues to leadership.
Collaborate with and support sales team utilizing technical expertise for various projects.
Inspect parts and components, identifying and troubleshooting future performance risk. Recommend spare parts to minimize downtime.
Education and Experience
Associate degree in mechanical or electrical field preferred.
Experience in a manufacturing/service environment.
Strong mechanical and electrical skills with proven ability to read and navigate blueprints, electrical schematics, etc.
Excellent analytical, interpersonal, and communication skills.
Experience with gears, gear hobbing and gear machines required.
Experience with Siemens control systems preferred.
Experience with FANUC Robot systems is a plus.
Valid passport required.
A valid driver’s license and good driving record are required.
Pay and Benefits
Competitive compensation program.
Comprehensive medical, dental, and vision health insurance.
Company paid life insurance and short‑term disability.
Matched 401(k) savings program.
Educational assistance program.
What’s Next?
Check us out at
www.starcutter.com
and
www.starsu.com .
Apply for the position and we will respond promptly.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Customer Service and Engineering
Industries Machinery Manufacturing
#J-18808-Ljbffr