LHH
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This range is provided by LHH. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $25.00/hr - $30.00/hr
Position: Customer Service Representative
Schedule: Monday-Friday 8am-5pm
Type: Contract to hire
Pay range: $25-30/hour
The Customer Service Representative will handle a mix of customer support, insurance servicing, and case management responsibilities. This role is ideal for someone with prior insurance experience, strong communication abilities, and the ability to manage a steady volume of customer inquiries. The individual will work closely with the current CSR and Renewal Manager for training and onboarding.
This is a fully onsite role, with an open floor plan and a high-energy environment. A positive attitude, professionalism, and strong team spirit are essential.
Key Responsibilities
Manage inbound customer service calls (average 30–50 per day; currently lower volume).
Handle insurance service requests, certificate tickets, and general policy support.
Assist with case management duties as assigned by the Sales Operations Director.
Maintain accurate records and documentation in company systems.
Provide policyholders with guidance, answers, and exceptional service.
Collaborate with the CSR and Renewal Manager for training and workflow management.
Support internal teams during renewal cycles and service escalations.
Uphold company standards for communication, conduct, and customer care.
Requirements
At least 3 years Insurance experience required
Proficiency with Microsoft Office and general computer applications.
Experience processing insurance certificates or service tickets.
Call center or high-volume phone support experience (30–50 calls/day).
Strong organizational skills and ability to multitask.
Excellent communication skills; friendly, professional presence.
Bilingual Spanish preferred but not required.
Fully onsite in Sacramento, CA.
Open office layout, energetic team dynamic.
Jeans acceptable; no athletic wear.
No dedicated parking provided.
Supportive, tight-knit team with positive morale.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Seniority level
Associate
Employment type
Contract
Job function
Customer Service
Industries
Insurance, Insurance Agencies and Brokerages, and Insurance Carriers
#J-18808-Ljbffr
This range is provided by LHH. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $25.00/hr - $30.00/hr
Position: Customer Service Representative
Schedule: Monday-Friday 8am-5pm
Type: Contract to hire
Pay range: $25-30/hour
The Customer Service Representative will handle a mix of customer support, insurance servicing, and case management responsibilities. This role is ideal for someone with prior insurance experience, strong communication abilities, and the ability to manage a steady volume of customer inquiries. The individual will work closely with the current CSR and Renewal Manager for training and onboarding.
This is a fully onsite role, with an open floor plan and a high-energy environment. A positive attitude, professionalism, and strong team spirit are essential.
Key Responsibilities
Manage inbound customer service calls (average 30–50 per day; currently lower volume).
Handle insurance service requests, certificate tickets, and general policy support.
Assist with case management duties as assigned by the Sales Operations Director.
Maintain accurate records and documentation in company systems.
Provide policyholders with guidance, answers, and exceptional service.
Collaborate with the CSR and Renewal Manager for training and workflow management.
Support internal teams during renewal cycles and service escalations.
Uphold company standards for communication, conduct, and customer care.
Requirements
At least 3 years Insurance experience required
Proficiency with Microsoft Office and general computer applications.
Experience processing insurance certificates or service tickets.
Call center or high-volume phone support experience (30–50 calls/day).
Strong organizational skills and ability to multitask.
Excellent communication skills; friendly, professional presence.
Bilingual Spanish preferred but not required.
Fully onsite in Sacramento, CA.
Open office layout, energetic team dynamic.
Jeans acceptable; no athletic wear.
No dedicated parking provided.
Supportive, tight-knit team with positive morale.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Seniority level
Associate
Employment type
Contract
Job function
Customer Service
Industries
Insurance, Insurance Agencies and Brokerages, and Insurance Carriers
#J-18808-Ljbffr