Adecco US, Inc.
Adecco is assisting a local client recruiting for Customer Service Representative (CSR) opportunities. This is an excellent opportunity to join a winning culture and get your foot in the door with a leading healthcare organization that supports providers and improves access to care. If the Customer Service Representative (CSR) role sounds like something you would be interested in, and you meet the qualifications listed below, apply now!
Responsibilities for a Customer Service Representative (CSR) include but are not limited to:
Answer incoming calls from healthcare providers (physician offices, clinics) and identify assistance needs related to benefits & eligibility, billing, payments, authorizations, and explanations of benefits
Provide customer service support via phone and live chat, including updates on member eligibility and claims status while validating state‑specific requirements
Resolve provider inquiries on the first call by navigating multiple, complex computer systems to determine issue status and provide accurate responses
Deliver information in a professional and positive manner to build strong relationships with providers and their staff
Complete detailed documentation to track provider issues and support reporting on trends and outcomes
Candidates for the Customer Service Representative (CSR) must meet the following requirements to be considered:
1 year of experience in an office, administrative, clerical, or customer service environment using phones and computers as primary tools
Proficiency with Microsoft Office and Windows‑based computer applications, including the ability to learn new systems quickly
Fully bilingual in English and Spanish (required)
Ability to work 40 hours per week, Monday–Friday, within business hours of 8:00 AM — 9:00 PM (ATL), including flexibility for varying 8‑hour shifts
Ability to work onsite in a temp‑to‑hire role
Availability to attend 12 weeks of mandatory training (no PTO permitted during training period)
Preferred Qualifications:
Previous healthcare or health insurance experience
What’s in this Customer Service Representative (CSR) position for you?
Pay: $13.00 per hour
Shift: Monday–Friday | 8:00 AM — 9:00 PM (8‑hour shifts within business hours)
Start Date: Monday, February 16
Weekly paycheck
Dedicated Onboarding Specialist & Recruiter
Access to Adecco’s Aspire Academy with thousands of free upskilling courses
Pay Details: $13.00 per hour
Benefit offerings available for our associates include short‑term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401(k) plan.
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
#J-18808-Ljbffr
Responsibilities for a Customer Service Representative (CSR) include but are not limited to:
Answer incoming calls from healthcare providers (physician offices, clinics) and identify assistance needs related to benefits & eligibility, billing, payments, authorizations, and explanations of benefits
Provide customer service support via phone and live chat, including updates on member eligibility and claims status while validating state‑specific requirements
Resolve provider inquiries on the first call by navigating multiple, complex computer systems to determine issue status and provide accurate responses
Deliver information in a professional and positive manner to build strong relationships with providers and their staff
Complete detailed documentation to track provider issues and support reporting on trends and outcomes
Candidates for the Customer Service Representative (CSR) must meet the following requirements to be considered:
1 year of experience in an office, administrative, clerical, or customer service environment using phones and computers as primary tools
Proficiency with Microsoft Office and Windows‑based computer applications, including the ability to learn new systems quickly
Fully bilingual in English and Spanish (required)
Ability to work 40 hours per week, Monday–Friday, within business hours of 8:00 AM — 9:00 PM (ATL), including flexibility for varying 8‑hour shifts
Ability to work onsite in a temp‑to‑hire role
Availability to attend 12 weeks of mandatory training (no PTO permitted during training period)
Preferred Qualifications:
Previous healthcare or health insurance experience
What’s in this Customer Service Representative (CSR) position for you?
Pay: $13.00 per hour
Shift: Monday–Friday | 8:00 AM — 9:00 PM (8‑hour shifts within business hours)
Start Date: Monday, February 16
Weekly paycheck
Dedicated Onboarding Specialist & Recruiter
Access to Adecco’s Aspire Academy with thousands of free upskilling courses
Pay Details: $13.00 per hour
Benefit offerings available for our associates include short‑term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401(k) plan.
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
#J-18808-Ljbffr