Bluebonnet Trails Community Services
Office Manager
Bluebonnet Trails Community Services is looking for a highly organized and dedicated Office Manager to join our team in supporting a Behavioral Health Integrated Clinic in Round Rock, TX. This role is essential in ensuring efficient clinic operations while providing critical administrative and clinic support. The ideal candidate is detail-oriented, a strong leader, and passionate about enhancing behavioral health services.
Position Overview The Office Manager will be responsible for overseeing daily office functions, managing staff, and ensuring that all clinic operations run smoothly and comply with BTCS standards.
Key Responsibilities
Leadership and Team Management: Supervise and provide leadership to the Customer Service Representative (CSR) team, ensuring efficient front desk and clinic operations in line with BTCS standards.
Training and Onboarding: Lead the training and onboarding of new CSR staff across multiple locations, ensuring consistency in front desk operations.
Collaboration and Coordination: Work closely with Program Directors, Services Managers, and the Director of Business Operations to streamline workflows and operational tasks.
Clinic Operations Management: Oversee daily office functions, including data entry, document scanning, managing Electronic Health Records (EHR), financial assessments, insurance authorizations, and caseload assignments.
Schedule Management: Partner with CSR and Clinical teams to maintain and adjust clinic schedules to accommodate patient needs.
Process Improvement: Identify and implement operational enhancements in collaboration with clinic leadership, improving efficiency and overall service delivery.
Supply and Equipment Management: Maintain office supplies, oversee equipment upkeep, and ensure timely requisitions.
Transportation Coordination: Supervise Relief Pool Transporters and coordinate transportation needs across clinic locations.
Reporting and Compliance: Assist in generating and reviewing administrative reports to ensure accuracy and compliance with clinic standards.
Qualifications
Experience in office management or a supervisory role, preferably in a healthcare or behavioral health setting.
Strong leadership and team-building skills with a commitment to staff development.
Excellent organizational, communication, and multitasking abilities.
Familiarity with Electronic Health Records (EHR) systems and office management software.
Ability to work collaboratively with diverse teams and stakeholders.
A solutions-oriented mindset with a focus on enhancing patient care and clinic efficiency.
Passion for making a difference in behavioral health services and thriving in a dynamic, team-oriented environment.
Minimum Qualifications
High School diploma or GED equivalency.
Knowledge of Excel and Word, record keeping, and good organizational skills.
Experience working with persons with mental health diagnoses.
Strong computer and communication skills.
Experience in a medical office setting.
Experience with Social Security Disability programs, Medicaid, and Medicare.
Preferred Qualifications
Some college (1-2 years) or Associate’s Degree.
Two years of previous office management experience.
Experience having financial discussions with clients regarding treatment costs.
Bilingual.
Differential Detail
Up to $2.00/hour for prior experience in a similar role with a community center in Texas.
$1.00/hour for tenure with BTCS.
$1.00/hour for Career Ladder Specialty.
$0.75/hour for bilingual Spanish/ASL.
WHY JOIN OUR TEAM? BTCS values our team members and believes it is important to reward and compensate them for their contribution to our success. Notable benefits include competitive salaries, an excellent benefits package, and generous leave accruals.
Location Round Rock, TX
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Administrative
Industry Mental Health Care
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Position Overview The Office Manager will be responsible for overseeing daily office functions, managing staff, and ensuring that all clinic operations run smoothly and comply with BTCS standards.
Key Responsibilities
Leadership and Team Management: Supervise and provide leadership to the Customer Service Representative (CSR) team, ensuring efficient front desk and clinic operations in line with BTCS standards.
Training and Onboarding: Lead the training and onboarding of new CSR staff across multiple locations, ensuring consistency in front desk operations.
Collaboration and Coordination: Work closely with Program Directors, Services Managers, and the Director of Business Operations to streamline workflows and operational tasks.
Clinic Operations Management: Oversee daily office functions, including data entry, document scanning, managing Electronic Health Records (EHR), financial assessments, insurance authorizations, and caseload assignments.
Schedule Management: Partner with CSR and Clinical teams to maintain and adjust clinic schedules to accommodate patient needs.
Process Improvement: Identify and implement operational enhancements in collaboration with clinic leadership, improving efficiency and overall service delivery.
Supply and Equipment Management: Maintain office supplies, oversee equipment upkeep, and ensure timely requisitions.
Transportation Coordination: Supervise Relief Pool Transporters and coordinate transportation needs across clinic locations.
Reporting and Compliance: Assist in generating and reviewing administrative reports to ensure accuracy and compliance with clinic standards.
Qualifications
Experience in office management or a supervisory role, preferably in a healthcare or behavioral health setting.
Strong leadership and team-building skills with a commitment to staff development.
Excellent organizational, communication, and multitasking abilities.
Familiarity with Electronic Health Records (EHR) systems and office management software.
Ability to work collaboratively with diverse teams and stakeholders.
A solutions-oriented mindset with a focus on enhancing patient care and clinic efficiency.
Passion for making a difference in behavioral health services and thriving in a dynamic, team-oriented environment.
Minimum Qualifications
High School diploma or GED equivalency.
Knowledge of Excel and Word, record keeping, and good organizational skills.
Experience working with persons with mental health diagnoses.
Strong computer and communication skills.
Experience in a medical office setting.
Experience with Social Security Disability programs, Medicaid, and Medicare.
Preferred Qualifications
Some college (1-2 years) or Associate’s Degree.
Two years of previous office management experience.
Experience having financial discussions with clients regarding treatment costs.
Bilingual.
Differential Detail
Up to $2.00/hour for prior experience in a similar role with a community center in Texas.
$1.00/hour for tenure with BTCS.
$1.00/hour for Career Ladder Specialty.
$0.75/hour for bilingual Spanish/ASL.
WHY JOIN OUR TEAM? BTCS values our team members and believes it is important to reward and compensate them for their contribution to our success. Notable benefits include competitive salaries, an excellent benefits package, and generous leave accruals.
Location Round Rock, TX
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Administrative
Industry Mental Health Care
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